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“Flashy but lacking” 3 of 5 stars
Review of Lotte Legend Hotel Saigon

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Lotte Legend Hotel Saigon
Ranked #27 of 423 Hotels in Ho Chi Minh City
Melbourne, Australia
Level Contributor
186 reviews
40 hotel reviews
common_n_hotel_reviews_1bd8 112 helpful votes
“Flashy but lacking”
3 of 5 stars Reviewed January 7, 2013

We stayed one night at Legend and on first impressions it is a flashy 5 star with all the amenities a business or leisure traveller would desire. However, from check in to check out we realised that its very showy, but lacking in genuine service. This hotel appears to target a specific clientele and this was evident at breakfast when we were offered the option of a smoking section - which was a first. The breakfast buffet definitely leaned towards the Asian offer & dirty bowls and cups with lipstick on them made it all feel a bit grimy. The restaurant overlooks the pool which is dated and not at all inspiring. Rooms are large, with the biggest bed I have ever seen in a hotel room - I think it was 2 doubles put together. Bathrooms are nicely appointed with an electric toilet with heated seat and built in bidet which have a novelty value. Encounters with staff at checkin - checkout, room service and breakfast were functional but not friendly. I'd stay at the Caravelle over this hotel any time.

  • Stayed January 2013, traveled as a couple
    • 3 of 5 stars
      Value
    • 3 of 5 stars
      Location
    • 3 of 5 stars
      Sleep Quality
    • 3 of 5 stars
      Rooms
    • 2 of 5 stars
      Cleanliness
    • 3 of 5 stars
      Service
Helpful?
Thank Chrissylou62
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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1,335 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (246)
Date | Rating
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  • Chinese (Simplified) first
  • Danish first
  • Dutch first
  • English first
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English first
New York
Level Contributor
15 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 42 helpful votes
3 of 5 stars Reviewed January 6, 2013

Pros: The hotel was clean, is in a good location in District 1 (an easily walkable 500 meters away from the craziness of Dong Khoi), and offers nice sized rooms with strong water pressure. We stayed on the 11th floor facing the river and heard almost zero street noise during the night. Location-wise, it's great and around 140,000 vnd from the airport. Surrounded by lots of restaurant and massage options.

Cons: Front desk staff not very knowledgeable, furniture & decor throughout the hotel (room, lobby, restaurant) is dated and looks worn, and isn't very consistent with how they treat all their customers. We spoke with a few other families staying at the hotel and they were offered fruit plates and drink tickets upon arrival... but nothing for us. Maybe because we booked through a travel agent?

Summary: I have no idea what the rack rate for a room here since we used British Airways miles to pay for our stay. We didn't expect much, and the hotel delivered exactly that I probably would not stay here again unless the rate were around US$100/night.

Tip 1: Do NOT go to a massage place called Bally Spa/NuSkin - very sketchy.
Tip 2: There's a great outdoor BBQ/hot pot right next to the hotel - take the 'city entrance' exit from the hotel. I think it's literally called "BBQ/HOT POT/BEER" (in capital letters)

Room Tip: No street noise on the 11th floor, even though we were facing the street/river.
See more room tips
  • Stayed December 2012, traveled as a couple
    • 3 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 3 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 3 of 5 stars
      Service
Helpful?
Thank tylerette
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London, United Kingdom
Level Contributor
33 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
5 of 5 stars Reviewed January 5, 2013

This is a good business class hotel, within walking distance of all major sites, and with the added bonus of outdoor space / swimming pool and a view on the river. Great hotel. Good food. xxxxxxxxxxxxxxxxx

  • Stayed January 2013, traveled as a couple
    • 4 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
Thank 186338Philip
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cheshire
Level Contributor
31 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
4 of 5 stars Reviewed January 2, 2013

On waterfront with river views. Nice rooms. Big swimming pool. Quiet oasis after noise of the duty. Walking distance to many bars and clubs. Staff fun and helpful. Booked a city tour for $25 which took us to war museum, post office, Norte dame cathedral and drive around the city. You must have a drink at the top of the Rex hotel just up the road - expensive but worth it!

  • Stayed December 2012, traveled with friends
    • 4 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
1 Thank alerhunter
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Perth, Scotland
Level Contributor
85 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 54 helpful votes
4 of 5 stars Reviewed January 1, 2013 via mobile

My husband and I stayed here on New Year's Eve and New Years Day. We treated ourself to the more expensive Executive floor with executive lounge - including drinks and High Tea etc

The hotel itself is lovely and the decor very pleasant indeed. Staff very friendly and helpful in general. There was one waiter in the executive lounge who blatantly walked away half way through my husband asking him a question and was rude throughout. The rest of the staff in the lounge were lovely though.

I did have issues with the lounge though. We had paid quite a bit extra as we are on our honeymoon and wanted to be able to relax. Frequently the high tea buffet went dry and there were empty dishes for a long time- this did leave people feeling awkward and rushing to get there before everyone else. New year was clearly very busy and they had not really adapted to or accounted for this in my opinion.

To me the idea of an Executive lounge suggests business travellers and adults looking for that little bit extra. I was very shocked therefore to be woken by screaming children running up and down the Executive floor before 8am. When i say screaming I mean SCREAMING for at least 5 or 10 minutes before their parents did anything to stop it. These children and others were often in the lounge creating noise and basically ruining what for us was supposed to be a relaxing place which we had paid extra for. Not really the hotel's fault, but my suggestion would be to have an area for over 16 only. Kids don't need to be in Executive Lounges. Or, at the very least have some rules!

Breakfast buffet was very nice with a great choice. Pool area nice too though didn't really use it.

All in all a very nice hotel. Looks 5 star but probably more like 4 based on our experience.

  • Stayed January 2013
    • 4 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
Thank SylvieF90
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ho Chi Minh City, Vietnam
Level Contributor
8 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
2 of 5 stars Reviewed December 30, 2012

We are still staying at the Legend Hotel as I am writing this review. Overall, the hotel is good - large rooms and clean. The waiting staff at the Atrium Cafe are lovely and attentive. I cant say the same for the concierge nor the reception staff. As a previous reviewer said, the concierge just did not want to be here.
My brother's gold necklace was snatched by a biker today whilst we were in the Notre Dame area. Both biker and us were on pavement and this was at 4 pm. Though we are still shaken by the incident, we have put this down to a tourist's experience in a city.
We decided to report this when we got back to the hotel. The staff were not sympathetic at all which I was very disappointed. A security staff came to collect my report and asked if I wanted to go to the police station with him. My brother did not want the fuss and as I said, we were all a little shaken by the incident.
Truthfully, I expected the hotel manager to contact us. A gesture of goodwill to enquire our needs and general being would have been appreciated. It is called Asian hospitality ...to which I feel the hotel is lacking.
Will I return to the Legend Hotel? The answer right now is a resounding negative, I am afraid.

  • Stayed December 2012, traveled with family
    • 3 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 2 of 5 stars
      Service
Helpful?
1 Thank LisaKim293925
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Praha
Level Contributor
25 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
4 of 5 stars Reviewed December 29, 2012

We spent two nights there. The hotel is located at the Saigon \river. You have a nice view to the river full of traffic from your window. Interesting: the flow direction changes twice a day. The personnel is friendly and helpful, rooms are comfortable, including a basin.

Room Tip: I liked the room with a river view.
See more room tips
  • Stayed October 2012, traveled with friends
    • 4 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
1 Thank Tomas N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Lotte Legend Hotel Saigon

Property: Lotte Legend Hotel Saigon
Address: 2A - 4A Ton Duc Thang St, District 1, Ho Chi Minh City 70000, Vietnam
Phone Number:
Location: Vietnam > Ho Chi Minh City
Amenities:
Bar / Lounge Beverage Selection Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #27 of 423 Hotels in Ho Chi Minh City
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Lotte Legend Hotel Saigon 5*
Number of rooms: 283
Official Description (provided by the hotel):
Fronting the scenic Saigon River and only 3-5 minute walk to famous Opera House, Dong Khoi Street and Le Thanh Ton Street for shopping, dining and entertainment, Lotte Legend Hotel Saigon, the most beloved 5-star hotel in Ho Chi Minh City, combines natural beauty and sheer opulence to provide the best for the discerning traveler. The breathtaking resort-setting and its distinctive architectural interior gives a feeling of luxury and tranquility. A legendary hotel inherits good and ancient Vietnam with garden falls, pond and fountain. The top pattern of the bronze drum, symbol of the sun, from ancient times, frames the entrance of guest rooms. The twelve horary signs in the atrium, the lobby surrounded by colonnades and the giant horse sculptures all of which induce you to meander in the space of the hotel. ... more   less 
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