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“Good until today...” 2 of 5 bubbles
Review of Lotte Legend Hotel Saigon

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Lotte Legend Hotel Saigon
Ranked #23 of 436 Hotels in Ho Chi Minh City
Ho Chi Minh City, Vietnam
Level Contributor
9 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
“Good until today...”
2 of 5 bubbles Reviewed December 30, 2012

We are still staying at the Legend Hotel as I am writing this review. Overall, the hotel is good - large rooms and clean. The waiting staff at the Atrium Cafe are lovely and attentive. I cant say the same for the concierge nor the reception staff. As a previous reviewer said, the concierge just did not want to be here.
My brother's gold necklace was snatched by a biker today whilst we were in the Notre Dame area. Both biker and us were on pavement and this was at 4 pm. Though we are still shaken by the incident, we have put this down to a tourist's experience in a city.
We decided to report this when we got back to the hotel. The staff were not sympathetic at all which I was very disappointed. A security staff came to collect my report and asked if I wanted to go to the police station with him. My brother did not want the fuss and as I said, we were all a little shaken by the incident.
Truthfully, I expected the hotel manager to contact us. A gesture of goodwill to enquire our needs and general being would have been appreciated. It is called Asian hospitality ...to which I feel the hotel is lacking.
Will I return to the Legend Hotel? The answer right now is a resounding negative, I am afraid.

  • Stayed December 2012, traveled with family
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
1 Thank LisaKim293925
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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1,349 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (256)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Korean first
  • Norwegian first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Thai first
  • Turkish first
  • Vietnamese first
  • Any
English first
Praha
Level Contributor
28 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
4 of 5 bubbles Reviewed December 29, 2012

We spent two nights there. The hotel is located at the Saigon \river. You have a nice view to the river full of traffic from your window. Interesting: the flow direction changes twice a day. The personnel is friendly and helpful, rooms are comfortable, including a basin.

Room Tip: I liked the room with a river view.
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  • Stayed October 2012, traveled with friends
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank Tomas N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Genova
Level Contributor
72 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 44 helpful votes
5 of 5 bubbles Reviewed December 29, 2012 via mobile

Stayed for 8 days at the Legend Hotel. Service was personal and genuine. The breakfast buffet was mostly Oriental but there is enough to choose from whatever your taste dictates. Room was clean and comfortable with all comfort items needed. The gym was large, hardly anyone there, however the equipment needs a update. All was in working order. The front desk staff were friendly as was the bellhop and guards. The pool area was nice but was in need of a "facelift". The pool chairs does not all have cushions and the blue and white striped pool towels were not always clean.overall a great value.

Stayed December 2012, traveled as a couple
Helpful?
Thank SoloGenova
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Genoa, Italy
Level Contributor
630 reviews
119 hotel reviews
common_n_hotel_reviews_1bd8 1,222 helpful votes
5 of 5 bubbles Reviewed December 29, 2012

We enjoyed our several nights stay at the Legend Saigon Hotel, on the waterfront, just a few minutes’ walk to the heart of the city. We arrived early morning, before check in time and were given a nonalcoholic drink voucher and waited just an hour for our room to be ready, well ahead of check-in time.

Check- in was fast and efficient. Rooms are lovely, well maintained, large by European standards and come with many bathroom amenities, stocked refrigerator, free daily bottled water, two types of bathrobes (silk or terry cloth), slippers, a flash light (you will understand when you see the electrical system in the city!), a safe, good storage area, flat screen TV with a variety of language channels, coffee maker with tea, hot cocoa and coffee, good sized working desk and free very fast, excellent internet. An English language newspaper is delivered daily and there is always a bowl of apples on each floor, free! Nightly turndown service with flowers.Toilets have heated seats and a warm water rinse! Ok...what more can you ask for????

It was very nice to be out of the craziness, traffic, pedestrians, expensive shops around the Rex/Caravelle area, but only a 5-7 minute walk away. Plenty of dining options just outside the hotel’s back side including Skewers (very good) the Sky Bar for cocktails with a view….street food everywhere, lots of Japanese, Sushi Bar (inexpensive and great!) Indian food etc… Great eating and drinking area. However the exit from the side of the hotel is rough going, like so much of HCM; watch where you step on both the sidewalk and street! Siagon Square shopping center, has the cheapest clothing in the city (not tourist stuff, but knockoffs) and is 5 minutes away.

Upon arrival we received a plate of fruit and for Christmas a small Christmas cake. Service was always friendly from the pool attendants, reception, bell staff, dining room, security; everyone was always very nice, smiled and acknowledged us. The staff was amazing!

The lobby area was nicely decorated for Christmas, but it had a very empty feeling compared to walking into the Rex, Caravelle or Majestic; not many people seemed to be staying at the Legend, which really made it nice; however the closer it got to NYE, we noticed more visitors.

Breakfast was very good with just about everything you can imagine, including an egg station, hot dinner type food, soups and heavy on Asian food, but lots of delightful pastries, Danish, breads and wonderful fruit. Europeans, who enjoy a breakfast of meats and cheese, might be disappointed by the skimpy offerings, but the exotic fruit might make up for it or freshly grilled fish. The only negative aspect was the swimming pool area which shows the hotel’s age, but it was certainly fine for our use and great to have it in the city. Also the spa and massage area was being “renovated” and was closed.

Check out was easy and fast. We requested a late checkout at 5pm and were offered a free checkout up until 2pm, but opted to pay ½ the room rate to stay until 5pm. Overall, I enjoyed our stay here, it has everything you need for a great vacation or business stay and staff that will make sure you enjoy your stay. Highly recommend!

  • Stayed December 2012, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank AnnArborMHT
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
New York City, New York
Level Contributor
45 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 140 helpful votes
1 of 5 bubbles Reviewed December 28, 2012 via mobile

Stayed here for 2 nights in Dec 2012. Front desk lady was not friendly at all. Entire time I stayed there , she never smiled. Concierge has one person who basically does not want to work there. The hotel used to be good at service but since the new management , things have been changed I heard. The wall is thin, so you hear night biz going on upper flr. The whole experience made me depressed. Not sure why this hotel got good reviews here in TA.

  • Stayed December 2012
    • 1 of 5 bubbles
      Value
    • 2 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
2 Thank OrangeKiwi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Philadelphia
Level Contributor
41 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
5 of 5 bubbles Reviewed December 27, 2012

We were able to get a very good deal of this property. Interesting to note, there were few westerners in the hotel. Which made it interesting. Their buffet lunch, dinners and brunches is incredible and well worth trying at least once. Rooms were large and service was very courteous.

Not very well located to much of the 'action' but a good place to start your Vietnam experience.

  • Stayed November 2012, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank AmishSteve
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Perth, Australia
Level Contributor
152 reviews
66 hotel reviews
common_n_hotel_reviews_1bd8 226 helpful votes
5 of 5 bubbles Reviewed December 3, 2012

My wife and I returned to this hotel after staying several days in March this year. We arrived tired after a long overnight flight and were delighted to find our room was ready and the staff allowed us to use it from our arrival time at10am. This makes a huge difference when you need to sleep.

We were allocated a 10th floor room overlooking the river and were very happy with it throughout our 6 day stay. Wi-fi is free as for most hotels in Vietnam these days.

The staff are brilliant, especially on reception where they were cheerful and helpful, without exception.

Breakfast is excellent and a good variety of Western and Asian choices are available. The only other venue we ate at was the lobby bar, where the food is very good though quite pricy. We tried a room service meal but it was only average.

We like the location. There are plenty of very good local places to eat at and to enjoy a great massage. We would recommend Bernies, just a few hundred metres up the street at the rear of the hotel – best hamburgers we’ve ever had. For a massage try Yuan or Yume on Le Thanh Ton Street, just a 5 minute walk from the hotel, also Miss My’s on Thi Sach Street near Le Thanh Street.

We are regular visitors to Vietnam, we used to stay at the Majestic but prefer the Legend and we look forward to returning again early in 2013.

  • Stayed November 2012, traveled as a couple
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
4 Thank AussieWestCoasters
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Lotte Legend Hotel Saigon

Property: Lotte Legend Hotel Saigon
Address: 2A - 4A Ton Duc Thang St, District 1, Ho Chi Minh City 70000, Vietnam
Phone Number:
Location: Vietnam > Ho Chi Minh City
Amenities:
Bar / Lounge Beverage Selection Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #23 of 436 Hotels in Ho Chi Minh City
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Lotte Legend Hotel Saigon 5*
Number of rooms: 283
Official Description (provided by the hotel):
Fronting the scenic Saigon River and only 3-5 minute walk to famous Opera House, Dong Khoi Street and Le Thanh Ton Street for shopping, dining and entertainment, Lotte Legend Hotel Saigon, the most beloved 5-star hotel in Ho Chi Minh City, combines natural beauty and sheer opulence to provide the best for the discerning traveler. The breathtaking resort-setting and its distinctive architectural interior gives a feeling of luxury and tranquility. A legendary hotel inherits good and ancient Vietnam with garden falls, pond and fountain. The top pattern of the bronze drum, symbol of the sun, from ancient times, frames the entrance of guest rooms. The twelve horary signs in the atrium, the lobby surrounded by colonnades and the giant horse sculptures all of which induce you to meander in the space of the hotel. ... more   less 
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