Overall, I expect a little bit more from asian hotels as general service levels far exceed their USA counterparts. I was not disapointed with the Legend Hotel.
Service: Service level was fantastic. The front desk staff was always there to help with anything you needed during the stay and to give you directions around town. My room key kept losing its magnetic charge (likely an old, over used key), but they took care of it quickly. Also, I had suits made while in HCMC and the store contacted the hotel who placed a handwritten card in my deskroom giving me an update on the suits...I am in the hotel industry and even I was wowed by this.
Room: The room was in average/good shape. Everything was very clean and nice, but it did come across as maybe dated by 5-7 years. This could be the result of no brand or simply higher tariffs to get new materials into the country. However, overall it was still in great condition, I am just nitpicking here.
Public Areas: Similar comment to the room comment regarding condition, it definitly had the design styling of USA hotels from the 1990s. Yet again, it was super clean and fully functional. The pool was amazing given the fact it is a downtown hotel, it was a mini resort in a bustling city.
F&B: I enjoyed the breakfast buffet every morning. It had a nice combination of asian, european, and american offerings. Everything was well prepared and quite tasty.
- Official Description (provided by the hotel):
- Fronting the scenic Saigon River and only 3-5 minute walk to famous Opera House, Dong Khoi Street and Le Thanh Ton Street for shopping, dining and entertainment, Lotte Legend Hotel Saigon, the most beloved 5-star hotel in Ho Chi Minh City, combines natural beauty and sheer opulence to provide the best for the discerning traveler. The breathtaking resort-setting and its distinctive architectural interior gives a feeling of luxury and tranquility. A legendary hotel inherits good and ancient Vietnam with garden falls, pond and fountain. The top pattern of the bronze drum, symbol of the sun, from ancient times, frames the entrance of guest rooms. The twelve horary signs in the atrium, the lobby surrounded by colonnades and the giant horse sculptures all of which induce you to meander in the space of the hotel. ... more less
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