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1,423
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Reviewed 4 weeks ago

I stayed here for three nights. the room is spacious and provides all amenities. The staff service is quick and they go out of their way to take care of things for the guests. The best part is the location. It is close to all important places.

Date of stay: January 2020
  • Trip type: Traveled on business
    • Sleep Quality
    • Cleanliness
    • Service
Thank sunil831
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SheratonSaigonH, Director of Sales & Marketing at Sheraton Saigon Hotel & Towers, responded to this reviewResponded 4 weeks ago

Dear Sunil,

Warm greetings from Sheraton Saigon Hotel & Towers!

We are more than happy to find that you had a pleasant business trip and your recent stay at our hotel was also enjoyable. As our sole mission being Where the World Comes Together, we dedicate time, passion, and commitment to deliver truly memorable moments to each of our guests who walk through the door. Hence, seeing that you indulged in the spacious room and its amenities is a joyful feeling for all of us. Besides, we take pride to learn that our team went beyond to take care of even the smallest details to ensure your total satisfaction.

Strategically located in the heart of Ho Chi Minh City and on the famous Dong Khoi Street, the hotel is the perfect jumping-off point to soak up the vibrant soul of this charming city. It’s great to know that you were able to utilize it for exploring the city’s best addresses without any hassles.

Once again, thanks for choosing us. We are looking forward to having the opportunity of welcoming you back soon.

Best regards,
Marion Klein
Director of Sales & Marketing

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed 4 weeks ago

The service and rooms at this hotel are excellent! We stayed during the week of Dec 16th 2019.

We decided to sign up for the Sheraton Club during our stay and realized that the experience in the club is also exceptional! The staff in the Sheraton Club at this hotel are on top of their duties and pay great attention to the guest. Particularly, we had the pleasure to enjoy the exceptional services of Huyen Tran and Thu Truong in the Sheraton Club Lounge. Their services took our club experience over the top. A very memorable experience! Huyen and Thu, we would like to thank you ladies!
Sincerely

The travelers!

Date of stay: December 2019
    • Location
    • Rooms
    • Service
Thank 422saidij
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SheratonSaigonH, Director of Sales & Marketing at Sheraton Saigon Hotel & Towers, responded to this reviewResponded 4 weeks ago


Dear Saidi J,

Your lovely words put a smile on our faces! On behalf of the Sheraton community, we would like to say thank you for taking the time to share your recent experience with the TripAdvisor community.

It’s a pleasure for us to accommodate you. We are nothing short of delighted to find that you immersed in the comfort of coming home while staying with us and you also enjoyed the premium service at the Sheraton Club.
At Sheraton Saigon Hotel & Towers, each corner is thoughtfully designed to be filled with shared experience and fresh perspectives to offer each of our guests a sense of warmth and inclusivity. Seeing that the genuine care and the attentive service of our team including Ms. Huyen Tran and Ms. Thu Truong made a wonderful impression on your visit is a joyful feeling.

As a valued guest, your kind words would be shared with the hotel team as an inspiration to motivate us to deliver truly memorable moments to each of our guests.

Once again, thanks for your continued trust. We hope to have the opportunity of seeing you again in the nearest future.

Best regards,
Marion Klein
Director of Sales & Marketing

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed 4 weeks ago via mobile

Have stayed here multiple times with business associates. All staff members are very welcoming and helpful. A special note about the lounge staff and their exceptional willingness to help. Mr. Phat Tran went above and beyond for me even after check out. I will definitely be back !!

Date of stay: January 2020
Trip type: Traveled on business
Thank bellapepe74
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SheratonSaigonH, Director of Sales & Marketing at Sheraton Saigon Hotel & Towers, responded to this reviewResponded 4 weeks ago

Dear Bella Pepe,

It was great to have the opportunity to host you during your recent business trip! On behalf of the Sheraton community, we would like to sincerely thank you for your lovely words.

We're beyond happy to be one of your preferred accommodations while traveling to Ho Chi Minh city. We are also delighted to hear that the warm Vietnamese hospitality delivered by our dedicated hotel team made a long-lasting good impression on you. As our sole mission being Where the World Comes Together, we are totally committed to bringing joy, meaning and uplifts to each of our guests from the moment they step into the door. Your compliment is the best reward in recognition of our hard work and persistence, especially Mr. Phat Tran who hit the high note to make your visit a great one.

Once again, thanks so much for taking the time to share your feeling with us. We look forward to having the pleasure of seeing you on your upcoming trip to Ho Chi Minh city.

Best regards,
Marion Klein
Director of Sales & Marketing

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed 4 weeks ago

We had a very good stay at the Sheraton. We had been booked into an unacceptable hotel so we walked to the Sheraton and booked 3 rooms for our party. The front desk manager was very helpful. The hotel is spotless and there are good restaurants and a comfortable lounge. The breakfast buffet, though a bit pricey for Vietnam, was well worth it. The location is excellent. The concierge was also very helpful.

Date of stay: December 2019
Thank Catheirne P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SheratonSaigonH, Director of Sales & Marketing at Sheraton Saigon Hotel & Towers, responded to this reviewResponded 4 weeks ago

Dear Catheirne P,

Warm greetings from Sheraton Saigon Hotel & Towers!

With our sole mission being Where the World Comes Together, we thrive to offer inclusivity and a sense of belonging to welcome each of our guests who walk through the door. It’s a wonderful feeling to hear that our team did a seamless job of accommodating you and your friends. We are glad you enjoyed the extravagant breakfast buffet at Saigon Café as well. Your feedback would be shared with the Sheraton community, especially the Front Office and Concierge team members who must be more than happy to read your inspiring comments.

Thank you for choosing and recommending us. We hope it won’t be too long to welcome you back.

Best regards,
Marion Klein
Director of Sales & Marketing

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed 5 weeks ago

We have no reservation whatsoever recommending this hotel in Saigon. After visiting Vietnam for 17 Xmas holidays in a row and stayed in numerous other 5-star hotels, this one is hands down the best. For the money, no where else can beat this! It's located in the heart of central. The lobby is spacious yet cozy and elegant. The main restaurant and the lounge and its food are great. The rooms are clean and quiet, and the food is always fresh and delicious. You must try their spa services as well. But its most valuable asset, I think, is their wonderful staff. From the GM, his director of rooms and his manager of front desk and her staff, to the chief concierge and his, to the housekeepers, everyone is super genuinely nice. They made you feel appreciated everyday as their VIP guests, no matter who you are. I can keep going, but let me just say this in closing: this particular hotel is one of the important reasons that made me keep coming back to Saigon! Thank you to the entire staff - you made our day - everyday!

Date of stay: December 2019
Trip type: Traveled as a couple
Review collected in partnership with this hotel
Thank thehiep
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SheratonSaigonH, General Manager at Sheraton Saigon Hotel & Towers, responded to this reviewResponded 4 weeks ago

Dear thehiep,

How delighted it is to read your lovely words! On behalf of the Sheraton community, we would like to say thank you for your continued trust.

It’s an absolute pleasure to be considered as one of your favorite hotels after years of globetrotting. We are also glad to find that you soaked up the vibrant soul of Ho Chi Minh city at the Sheraton Saigon Hotel & Towers where local culinary discoveries, cultural treasures, and buzzing urban life are right at the doorstep.

As our sole mission being Where the World Comes Together, we radiate warmth and a sense of belonging to each of our guests from the moment they step into the door. So, learning that you immersed in the seamless service The Lounge and the indulging dining experience at Saigon Café is a gratifying feeling.

We also take great pride to see that you recharged in the tranquil oasis at Aqua Day Spa and the hotel room. Besides, we are more than honored to know that the attentive and dedicated hotel team made a wonderful difference to your recent visit. Your feedback would be shared with all of our associates as a meaningful reward in recognition of our hard work and persistence.

Once again, thanks so much for taking the time to share your feelings with us. We look forward to having the opportunity of seeing you and your beloved one on your upcoming visit to Ho Chi Minh city.

With warm regards,
Scott Hodgetts
General Manager

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