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“Very good hotel in great location”

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Sheraton Saigon Hotel & Towers
Ranked #29 of 476 Hotels in Ho Chi Minh City
Certificate of Excellence
Reviewed May 15, 2014

City centre hotel has it all.
Nice rooms with decent bathrooms and good shower flow if not just a bit on the small size. Comfortable beds and good selection of pillows to ensure a good night sleep. Good English TV channel selection and robust wifi in the room.
Very good breakfast buffet with plenty of choice and helpful and efficient staff.
Overall a hotel I would gladly return to.

Stayed: May 2014, traveled on business
Thank George G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SheratonSaigon H, Director of Sales and Marketing at Sheraton Saigon Hotel & Towers, responded to this reviewResponded May 19, 2014

Dear George G,

Thank you for choosing us and sharing your great comment with regards to your recent stay with us.

We are delighted that you had a comfortable and enjoyable stay with us here at the Sheraton Saigon Hotel and Towers including our location, breakfast buffet and comfortable rooms especially with our Sheraton Sweet Sleeper® Bed.

We are also glad that you found our associates helpful and efficient. We have shared this with them to let them know that their efforts have been recognized by our Guests.
Once again, thank you for your positive feedback and we trust you will choose us again if your travels bring you back to Ho Chi Minh City.

Best regards,

Diego Rumazza

Director of Sales and Marketing

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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942 - 948 of 2,199 reviews

Reviewed May 14, 2014 via mobile

If you want location in oh chi Minh then this hotel has the perfect spot. Front desk service is excellent and our rooms err clean and ready. I would say that the hotel is dated in terms of its rooms particularly bathrooms and room furnishing but there is nothing bad about the room per se it's clean and comfortable and the location really is excellent particularly for shopping . We are in signature restaurant which the food was high standard however very pricy And considering rooftop we had no window view which was disappointing. The lobby was shiny and new and the buffet restaurant had an excellent choice of food. We were on the 11 th floor so no traffic noise either . Overall a good hotel which if modernised a bit could be world class.

  • Stayed: April 2014
    • Value
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1  Thank Kidsintow_placestogo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SheratonSaigon H, Director of Sales and Marketing at Sheraton Saigon Hotel & Towers, responded to this reviewResponded May 19, 2014

Dear Kidsintow_placestogo,

Thank you very much for taking the time to post your experience regarding your recent stay here at the Sheraton Saigon Hotel & Towers.

It is with great pleasure to know that you had a nice stay with us. It makes us really proud to know that you were satisfied with the delivery of service of our associates.

We appreciate your comment regards to the room condition and rest assured we will address this through or ongoing maintenance and improvement programs.

We look forward to welcoming you back.

Warm regards,

Diego Rumazza

Director of Sales and Marketing

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed May 13, 2014

We have stayed at this hotel over 10 times now. And most of the time, it's for over 2 weeks each. So pretty much anytime we come back, the staff recognizes and knows us.

One of the better SPG properties in regards to staff and luxury (for VN standards).

**Doorman who opens the door for you at all hours.
**PrimeLocation
**Good sized rooms (I upgraded to the towers suite)
**Clean and Luxurious
**It is kind of freaky but the hotel staff recognizes all their guest. So if a friend tries to visit your room...usually they will stop you asking for a hotel key. So security is relieving but sometimes annoying as I had to walk down to walk them up all the time. But overall I see that as a positive :-)

Negatives:
**Internet for a fee is only for 1 device. Oops, didn't know this and they charged me and extra $20 (I think) for internet. I can't remember the exact charge but I do remember it being quite expensive for VN standards. booooooo
**Not at any fault to the Sheraton but since this is one of the nicer hotels in VN, the taxi drivers tend to try and trick you if you look like a tourist. Look out for more expensive rides :-)
**Prime Saigon location so everything around it is quite expensive too.

  • Stayed: December 2013, traveled with family
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2  Thank APncs
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SheratonSaigon H, Director of Sales and Marketing at Sheraton Saigon Hotel & Towers, responded to this reviewResponded May 19, 2014

Dear APncs,

We sincerely appreciate your continuous support and we are glad to know that you were happy with the quality of products and services we delivered.

With regards to the in-room internet access, I would like to clarify that we actually allow up to 3 devices per connection. If our associates were not able to explain this clearly while you were here, we sincerely apologize for any inconvenience caused. Rest assured we have raised this issue with our Front Office Team and we will continue to address this through our ongoing quality training and improvement programs.

Once again thank you and we apologize for any inconvenience caused. Your feedback is important to us as it helps us improve the level of service we provide. We hope that you will once again stay with us.

Yours sincerely,

Diego Rumazza

Director of Sales and Marketing

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed May 13, 2014

My first time in Vietnam and Saigon, and Sheraton Saigon made my experience all the better. Amazing night views of the city. Friendly and welcoming staff every time you walk in. The rooms are big, clean, well-kept and has a very luxurious feeling to it.
We were greeted by the Guest Service Manager when we check-in. Talk about making you feel welcomed...we felt like celebrities or something.
The location is great. Very central for sight-seeing, shopping and eating. Only regret I have is not using there magnificent pool (forgot to bring surf shorts!).

  • Stayed: April 2014, traveled with friends
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Thank Kaulana C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SheratonSaigon H, Director of Sales and Marketing at Sheraton Saigon Hotel & Towers, responded to this reviewResponded May 15, 2014

Dear Kaulana C,

Thank you for taking the time to share your comment with regards to your recent stay with us.

We are so thrilled to know that you had a great experience when your first time travelled to Ho Chi Minh City as well as Vietnam.

Your wonderful feedback has been shared to our Associates who look forward to welcoming you back again in the near future.

Best wishes,

Diego Rumazza

Director of Sales and Marketing

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed May 13, 2014

My wife and I stayed here a week while looking for long term quarters. It was definitely the best Sheraton I have ever stayed in and is a very nice hotel by any standard. We had a pristine, basic double room which had soft, comfortable beds (this was before we learned that beds in Vietnam are normally rock hard) and plenty of floor space for my yogi wife. The hotel had so many good restaurant options that we ate many of our meals without leaving. I highly recommend the Mojo cafe which faces Dong Khoi, but is actually part of the Sheraton. And the breakfast buffet above the lobby was excellent (and free) every day. The gym is first rate, one of the finest gyms I have found subsequently anywhere in the city. Also, I found the staff courteous, helpful and welcoming. Perhaps they were still in the learning curve when some of the earlier reviews were written. We enjoyed the hotel so much that I inquired about doing our long term stay there, but we could not come to an agreement on rate. For a hotel in Saigon with a great location, you cannot do better.

Room Tip: The high floors provide excellent views of the city.
See more room tips
  • Stayed: February 2014, traveled as a couple
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1  Thank ras828
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SheratonSaigon H, Director of Sales and Marketing at Sheraton Saigon Hotel & Towers, responded to this reviewResponded May 15, 2014

Dear ras828,

Thank you for taking your valuable time to review and share your experiences with us.

We are delighted that you had enjoyed a convenience of our location, food and beverage venues as well as the room, especially in our Sheraton Sweet Sleeper® Bed.

We are really glad that our associates do their best and try to meet our guests' expectations. Rest assured, I have passed on your kind words to them to let them know that their efforts have been recognized by our guests as this will encourage them to strive further in delivering exceptional service and creating a memorable experience to all our guests.

We trust that you will once again back to Sheraton Saigon Hotel & Towers in the nott too distance.

Warm regards,

Diego Rumazza

Director of Sales and Marketing

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed May 13, 2014

We stayed here recently for two nights prior to a tour of Vietnam. From check in to check out, the staff were warm, friendly and conscious of providing quality service. We stayed in the tower,which gave us access to the club lounge as well as special gifts, a butler service (free ironing!) and treats provided as part of the turn down service. The rooms were lovely and the beds comfortable. Buffett breakfasts are often ordinary but the quality of all the offerings was excellent. My boys enjoyed he pool and the table tennis, as well as the cold drinks and treats in the lounge. My only suggestion for improvement would be free wi fi in the rooms.

  • Stayed: April 2014, traveled with family
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Thank Anna S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SheratonSaigon H, Director of Sales and Marketing at Sheraton Saigon Hotel & Towers, responded to this reviewResponded May 15, 2014

Dear Anna S,

Thank you for staying with us and sharing your valuable comments.

We are very happy to know that you had a such enjoyable stay at Sheraton Saigon Hotel & Towers, in particular that our associates offered you the best service during your stay.

Again, we appreciate your feedback and we look forward to welcoming you back again soon.

Yours sincerely,

Diego Rumazza

Director of Sales and Marketing

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed May 12, 2014

Spent 3 nights in a suite in The Towers, and it was just amazing, so much room and wonderful amenities. Enormous bathroom, with adjoining dressing room and storage area. Living room and a desk, working area. Breakfasts, and buffet dinner extremely good. Cannot speak highly enough about our stay. Staff very efficient and helpful. Walking distance to the market, and convenience store across the street.

Room Tip: If you can organise a suite they are fantastic I
See more room tips
  • Stayed: April 2014, traveled as a couple
    • Value
    • Location
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Thank elliot_neck
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SheratonSaigon H, Director of Sales and Marketing at Sheraton Saigon Hotel & Towers, responded to this reviewResponded May 15, 2014

Dear elliot_neck,

Thank you very much for taking the time to write a review in Trip Advisor regarding your recent stay at the Hotel.

We are delighted to know that you had a wonderful stay and you find the service you received as fantastic. We are constantly impressed by the way in which our Associates have been prepared to go out of their way to try and meet our guests' expectations. Rest assured, I have passed on your kind words to our Associates to let them know that their efforts have been recognized by our guests as this will encourage them to strive further in delivering exceptional service and creating a memorable experience to all our guests.

On behalf of the team, we look forward to welcoming you back to the warmth and hospitality of the Sheraton Saigon Hotel and Towers.

Best regards,

Diego Rumazza

Director of Sales and Marketing

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Sheraton Saigon Hotel & Towers

Address: 88 Dong Khoi Street | District 1, Ho Chi Minh City 70000, Vietnam
Location: Vietnam > Ho Chi Minh City
Amenities:
Bar / Lounge Beverage Selection Business Center with Internet Access Casino and Gambling Fitness Center with Gym / Workout Room Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#3 Casino Hotel in Ho Chi Minh City
#11 Romantic Hotel in Ho Chi Minh City
#13 Family Hotel in Ho Chi Minh City
#14 Business Hotel in Ho Chi Minh City
#19 Spa Hotel in Ho Chi Minh City
#25 Luxury Hotel in Ho Chi Minh City
Price Range: $162 - $281 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Sheraton Saigon Hotel & Towers 5*
Number of rooms: 485
Official Description (provided by the hotel):
Located in the heart of Ho Chi Minh City’s vibrant business and entertainment district on the famous Dong Khoi street. Just a short walk from celebrated sites, including the Opera House, Ben Thanh Market, and Reunification Palace, we also offer easy access to our pool, fitness center, luxury restaurants and corporate offices. Stay and relax in one of 485 stylishly appointed rooms or suites featuring Sheraton Signature Sleep Experience and enjoy views overlooking Ho Chi Minh city or the Saigon River. ... more   less 
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Also Known As:
Sheraton Saigon Hotel And Towers
Sheraton Ho Chi Minh City
Ho Chi Minh City Sheraton

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