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“Brilliant”

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Sheraton Saigon Hotel & Towers
Ranked #28 of 457 Hotels in Ho Chi Minh City
Certificate of Excellence
Perth, Western Australia, Australia
Level 5 Contributor
96 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
“Brilliant”
Reviewed March 11, 2014 via mobile

Flawless would be used to describe this hotel. We were upgraded on arrival and took part in pre dinner drinks and nibbles. Top of the range bar and food all included.
Staff are personable and attentive and even though the hotel was at 100% capacity the service remained consistent

Stayed March 2014, traveled as a couple
Helpful?
1 Thank Lynn F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SheratonSaigon H, online marketing at Sheraton Saigon Hotel & Towers, responded to this review, March 14, 2014
Dear Lynn F,

Thank you for staying with us and for sharing your experience.

We are really happy to know that our associates were able to meet your expectations while you were here.

We look forward to welcoming you back soon.

Best regards,

Andy Belmonte

Executive Assistant Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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2,037 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (340)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Greek first
  • Indonesian first
  • Italian first
  • Japanese first
  • Korean first
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  • Portuguese first
  • Russian first
  • Spanish first
  • Thai first
  • Turkish first
  • Vietnamese first
  • Any
English first
Mumbai (Bombay), India
Level 3 Contributor
10 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed March 9, 2014

I stayed at this hotel for six nights in March for a training arranged by my organization. I found the hotel to be excellent in every way. Our experience began with an efficient airport pick-up for our group of 4 people, which had been arranged directly with the concierge. The rooms, were spacious and clean and lighting was completely automated, which is not the norm in this part of the world. The location could not have been better with the Opera House very near by and local shops and a local market near by as well as a modern first class shopping mall.
Being a vegetarian I ate in a restaurant closeby as there were very little options in the hotel restaurant. The hotel staff went out of their way to help us with any and all questions and did so with a smile and seemed pleased to provide individual attention.

  • Stayed March 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank t_paharia
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SheratonSaigon H, online marketing at Sheraton Saigon Hotel & Towers, responded to this review, March 12, 2014
Dear t_paharia,

Thank you for staying with us during your recent visit to Ho Chi Minh City. We appreciate your time and effort in sharing your experience here at the Sheraton Saigon Hotel and Towers.

It was a great pleasure having you with us and we look forward to the opportunity of serving you again in the near future.

Best regards,

Andy Belmonte

Executive Assistant Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
alberta
Level 3 Contributor
17 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed March 6, 2014

Centrally located and within walking distance to markets, harbour and other attractions. Wonderful pool area with lots of lounge chairs and prompt service. Restaurant on top of hotel provided excellent food and service. Club lounge had very limited selection of food, beverages and hours of operation.

  • Stayed February 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank beachbums00
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SheratonSaigon H, online marketing at Sheraton Saigon Hotel & Towers, responded to this review, March 10, 2014
Dear beachbums00,

Thank you for staying with us and for sharing your valuable feedback,

We are delighted to know that overall, you enjoyed stay and our associates were able to meet your expectations.

We have shared your feedback with our Associates who look forward to welcoming back to the Sheraton Saigon Hotel and Towers.

Warm regards.

Andy Belmonte,

Executive Assistant Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Bangkok, Thailand
Level 6 Contributor
127 reviews
125 hotel reviews
common_n_hotel_reviews_1bd8 217 helpful votes
Reviewed March 3, 2014

Sheraton is in good location, walking distance to many tourist attractions. The hotel keeps good service with comfortable room. It takes only 30 min from the airport to the hotel by the hotel limousine. Overall, it is a classic, dependable Sheraton.

Stayed February 2014, traveled on business
Helpful?
Thank 3T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SheratonSaigon H, online marketing at Sheraton Saigon Hotel & Towers, responded to this review, March 10, 2014
Dear 3T,

Thank you for choosing to stay with us and for sharing your wonderful comments.

It is great to know that you enjoyed your stay here at Sheraton Saigon Hotel & Towers.

We look forward to welcoming you back to the Sheraton Saigon Hotel and Towers on your return trip in Vietnam.

Best regards.

Andy Belmonte

Executive Assistant Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Singapore, Singapore
Level 5 Contributor
53 reviews
52 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
Reviewed March 2, 2014

Stayed for two nights and was pleased with the location and facilities provided by the hotel. Just 30 minutes cab ride away from the airport and situated near major tourist attractions and malls. The hotel may looked a little tired but still provide the basic needs that one is looking for in a hotel, comfort, all thanks to the Sheraton Sweet Sleeper bed. Tried the Chinese restaurant Li Bai which happened to offer buffet dinner. The spread was good and the food is as expected as it should be since the one in Singapore was quite popular.

Overall a great stay despite the crowded lobby at times due to tour groups.

  • Stayed February 2014, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank nivla83
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SheratonSaigon H, Manager at Sheraton Saigon Hotel & Towers, responded to this review, March 5, 2014
Dear nivla83,

Thank you for taking the time to share your experience.

We are delighted that you had a comfortable and enjoyable stay with us here at the Sheraton Saigon Hotel and Towers, especially in our Sheraton Sweet Sleeper® Bed and at Li Bai Chinese Restaurant.

Once again, thank you for your positive feedback and we trust you will choose us again if your travels bring you back to Ho Chi Minh City.

Best regards,


Andy Belmonte

Executive Assistant Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Singapore
Level 4 Contributor
34 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
Reviewed February 28, 2014

Stayed for 2 nights on a recent business trip to Ho Chi Minh and very impressed by the hotel. This is one of the best Sheraton hotel that I have visited so far. Service at the counter was good and efficient. Room is spacious and clean. Great buffet spread for breakfast and it is very ideally suited for both business and leisure travellers.

  • Stayed February 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Kristie-wong
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SheratonSaigon H, online marketing at Sheraton Saigon Hotel & Towers, responded to this review, March 3, 2014
Dear Kristie-wong,

Thank you very much for taking the time to post your experience regarding your recent stay here at the Sheraton Saigon Hotel & Towers.

We were delighted to know that you have enjoyed your stay with us. We really appreciate your great feedback and we have shared this with our Associates to let them know that their efforts have been recognized by our Guests.

Once again, thank you and we look forward to the opportunity of serving you again in the near future.

Warm regards,

Andy Belmonte
Executive Assistant Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Santa Cruz, California
Level 6 Contributor
102 reviews
38 hotel reviews
common_n_hotel_reviews_1bd8 69 helpful votes
Reviewed February 25, 2014

Have enjoyed quite a few stays here and while the rooms are showing some age in their decor, the rooms are clean and efficient. Good gym and pool, great breakfast buffet and lobby lounge. This is my go to hotel for HCM.

  • Stayed February 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Steven S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SheratonSaigon H, online marketing at Sheraton Saigon Hotel & Towers, responded to this review, February 27, 2014
Dear Steven S,

Thank you for sharing your great comment regarding your recent stay with us.

We were pleased to know that you continue to enjoy your stay with us.

We look forward to welcoming you back to Sheraton Saigon Hotel & Towers.

Sincerely,

Andy Belmonte

Executive Assistant Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Sheraton Saigon Hotel & Towers

Property: Sheraton Saigon Hotel & Towers
Address: 88 Dong Khoi Street | District 1, Ho Chi Minh City 70000, Vietnam
Location: Vietnam > Ho Chi Minh City
Amenities:
Bar / Lounge Beverage Selection Business Center with Internet Access Casino and Gambling Fitness Center with Gym / Workout Room Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#3 Casino Hotel in Ho Chi Minh City
#11 Romantic Hotel in Ho Chi Minh City
#14 Business Hotel in Ho Chi Minh City
#15 Family Hotel in Ho Chi Minh City
#18 Spa Hotel in Ho Chi Minh City
#24 Luxury Hotel in Ho Chi Minh City
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Sheraton Saigon Hotel & Towers 5*
Number of rooms: 485
Official Description (provided by the hotel):
Located in the heart of Ho Chi Minh City’s vibrant business and entertainment district on the famous Dong Khoi street. Just a short walk from celebrated sites, including the Opera House, Ben Thanh Market, and Reunification Palace, we also offer easy access to our pool, fitness center, luxury restaurants and corporate offices. Stay and relax in one of 485 stylishly appointed rooms or suites featuring Sheraton Signature Sleep Experience and enjoy views overlooking Ho Chi Minh city or the Saigon River. ... more   less 
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Also Known As:
Sheraton Saigon Hotel And Towers
Sheraton Ho Chi Minh City
Ho Chi Minh City Sheraton

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