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“We ended our vacation at this property and it was fabulous!!”

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Sheraton Saigon Hotel & Towers
Ranked #26 of 453 Hotels in Ho Chi Minh City
Certificate of Excellence
Oklahoma City, Oklahoma
Level Contributor
17 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
“We ended our vacation at this property and it was fabulous!!”
Reviewed September 9, 2013

Smooth check in and lovely room. We did not want to leave it. Received fruit from General Manager Scott Hodgetts and contacted him and he was kind enough to send one of his employees with us to find something special that my son was seeking and we found it with no problem. You find this kind of service and caring more out of the country than in. It was a great experience and I would love to go back.

Room Tip: I doubt there is a bad room!!
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  • Stayed September 2013, traveled with family
    • Value
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Helpful?
Thank Joan G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SheratonSaigon H, online marketing at Sheraton Saigon Hotel & Towers, responded to this review, September 12, 2013
Dear Joan G,

Thank you for sharing your stay expereience.

We are delighted to read your review and to hear how enjoyable your time was with us here at the Sheraton Saigon Hotel & Towers.

On behalf of our General Manager – Mr. Scott Hodgetts, we have shared your feedback to the team who look forward to welcoming back anytime.

Best wishes,

Corina Black

Director of Sales and Marketing.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,987 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (330)
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English first
San Francisco, California
Level Contributor
91 reviews
41 hotel reviews
common_n_hotel_reviews_1bd8 56 helpful votes
Reviewed September 9, 2013

The hotel is in a great location in District 1 of Saigon. It is convenient to walk to the shops, bars and a lot of great restaurants. The room was very spacious with great views but appeared dated and could use a refresh. The club lounge had great views with a decent happy hour.

The concierge staff was very good. They had a lot of great recommendations for restaurants/ sights and were very friendly throughout my stay which was a contrast to the front desk staff.

One of the reasons I was in Saigon was to check out the nightlife. Upon check-in, the hotel made no mention of their rules about guests (none allowed after 9pm). When asked for specifics on the policy, the staff suggested I go to a police station to learn more and the desk staff was unwilling to provide a copy of the laws and their written policy for over 30 minutes. The attitude of the front desk staff with regard to this policy was highly condescending and well below the standards I would expect for a Starwood hotel- especially for the way they should treat SPG members.

  • Stayed September 2013, traveled solo
    • Value
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Helpful?
1 Thank Scott1734
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SheratonSaigon H, online marketing at Sheraton Saigon Hotel & Towers, responded to this review, September 10, 2013
Dear Scott,

Thank you for taking the time to post your review regarding your recent stay here at the Sheraton Saigon Hotel and Towers.

We are glad to know that our Concierge associates were able to meet your expectations but we are disappointed your stay did not go entirely well because of the regulations involving hotel visitors after 9pm. This regulation is actually posted in front of our elevators and in our guest services directory. In saying this, if our associates were less than professional in explaining the message to you, we sincerely apologize. Rest assured, we have noted your comments and we will continue to address this issue via our ongoing quality training programs.

Once again thank you and we hope you will once again return to the Sheraton Saigon Hotel and Towers in the not too distant future.

Warmest regards,

Corina Black

Director of Sales and Marketing
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sheffield, United Kingdom
Level Contributor
15 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed September 8, 2013

The hotel offers an excellent option if you want to stage in a large scale hotel in a convenient location, with all facilities on hand.

We stayed on the 15th floor and had excellent views across the city. Rooms are a good size and everything is high quality and well maintained. Styling in our room was conservative and neutral.

The gym is well equipped and air conditioned. The pool area well designed and pleasant spot to spend a few hours. It is well sheltered, but has some open aspects which provide glimpses of the city.

There are several places to eat and drink within the hotel. The hotel bar on the top floor is a must and the high price of drinks is justified by the panoramic views across the city. The Saigon Café provides an all day buffet offering a wide range of dishes, for a set price that includes drinks. What is so impressive is not just the range of food offered, but that everything is cooked to such a high standard.

The Sheraton does everything well and nothing badly.

  • Stayed August 2013, traveled with family
    • Value
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    • Cleanliness
    • Service
Helpful?
Thank Tony E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Seattle, Washington
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed September 8, 2013

I am a Vietnamese – American. I travel internationally often for work. Suggested by my wife, I am staying here since it is supposed to be the best in Ho Chi Minh City. I am utterly disappointed at this hotel. Most expensive in Ho Chi Minh City? Probably! Best? Absolutely not! Before coming here, I stayed at the Westin Grande in Bangkok. After this one, I will travel to Beijing and stay at the J. W. Marriott where I stayed several times before.
You know the feeling of being welcome when you walk in to an establishment. I absolutely did not have that when I checked in at this hotel. Everything is mechanical - mechanical smiles, mechanical greetings, etc.
The room is basic with nothing to write home about – think about a cheap Holiday Inn in the US. The amenities are sub-standard. Tooth paste is of a generic brand that comes out clumpy. And what about not providing a shaver - This is an issue with other Starwood hotels also including the Westin Grande in Bangkok, but Westin Grande Bangkok makes up in other things.
The only positive thing I can say about this hotel is that it does provide a very nice breakfast buffet that I enjoy very much.
A Starwood Preferred Guest currently stays in room 613.

  • Stayed September 2013, traveled on business
    • Value
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    • Cleanliness
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Helpful?
Thank John H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SheratonSaigon H, online marketing at Sheraton Saigon Hotel & Towers, responded to this review, September 10, 2013
Dear John H,

Thank you for your valuable comment and we are concerned that we failed to meet your expectations.

We have noted your comments regarding the condition of your room and the level of service you received. Whilst we continually strive for Operational Excellence, we are sorry that on this occasion we failed to meet your expectations. Rest assured, we have raised your feedback with our management team and we will continue to address this through our ongoing quality training and maintenance programs.

When next your travel plans bring you back to Ho Chi Minh City, we trust you will once again return to the Sheraton Saigon Hotel and Towers as this will enable us to show you that this isolated incident is not indicative of the usually high level of service we offer.

Yours sincerely

Corina Black

Director of Sales and Marketing
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Los Angeles, California
Level Contributor
14 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed September 7, 2013

we just spent 3 nites at the Saigon Sheraton and towers. we did upgrade to the towers clubroom
and we were upgraded to a JR. Suite. WOW we had a loverly room on the 13floor over looking the Bitexco Financial Tower .great room lovely view. the drinks in the evening with the club level. was wonderful after a day in the heat . everyone treated you like you were a king or queen what
service to all. enjoyed having conversation with the girls. they were just charming. I am really bad with remembering names. so kudos to all.

Room Tip: just upgrade to the towers
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  • Stayed September 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Terri G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SheratonSaigon H, online marketing at Sheraton Saigon Hotel & Towers, responded to this review, September 10, 2013
Dear Terri G,

Thank you for choosing us and sharing your stay experience.

We are delighted that you had a great time with us here at the Sheraton Saigon Hotel & Towers.

We look forward to welcoming you back to Sheraton Saigon Hotel & Towers again soon.

Warm regards,

Corina Black

Director of Sales and Marketing
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Varanasi, India
Level Contributor
56 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
Reviewed September 3, 2013

Sheraton Saigon is not a property upto the mark. Its location is very good, its in the heart of the city where you can shop and have fun. Its Casino is very small and not entertaining. They don't provide good Indian Food. Their is a Indian restaurant nearby. You can find all big brands on roads nearby. Overall the experience was ok.

  • Stayed December 2012, traveled on business
    • Value
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    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Ashupoddar
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SheratonSaigon H, online marketing at Sheraton Saigon Hotel & Towers, responded to this review, September 6, 2013
Dear Ashupoddar,

Thank you for your feedback.

We are glad to hear that you were happy with the convenience of our location. It was a pleasure to host you and thank you for taking the time to share your review.

We look forward to welcoming you back to Sheraton Saigon Hotel & Towers soon.

Warm regards,

Corina Black

Director of Sales and Marketing
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sydney
Level Contributor
36 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed September 3, 2013

This was an excellent hotel. The service and the food were first class and the locationis very central to a range of services, shopping and sight seeing

Next time we are in Saigon we will be returning to his hotel

Room Tip: Try to get into the towers wing by becoming a Starwood Preferred Guest member
See more room tips
  • Stayed April 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank DenisN946
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SheratonSaigon H, online marketing at Sheraton Saigon Hotel & Towers, responded to this review, September 6, 2013
Dear DenisN946,

Thank you for choosing to stay with us at Sheraton Saigon and for sharing your experiences.

We look forward to the next occasion where we can be a part of creating another memorable experience for you.

It is always a great pleasure to welcome returning guests and to receive such positive feedback.

Best wishes,

Corina Black

Director of Sales and Marketing
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Sheraton Saigon Hotel & Towers

Property: Sheraton Saigon Hotel & Towers
Address: 88 Dong Khoi Street | District 1, Ho Chi Minh City 70000, Vietnam
Phone Number:
Location: Vietnam > Ho Chi Minh City
Amenities:
Bar / Lounge Beverage Selection Business Center with Internet Access Casino and Gambling Fitness Center with Gym / Workout Room Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#2 Casino Hotel in Ho Chi Minh City
#11 Romantic Hotel in Ho Chi Minh City
#14 Business Hotel in Ho Chi Minh City
#15 Family Hotel in Ho Chi Minh City
#16 Spa Hotel in Ho Chi Minh City
#21 Luxury Hotel in Ho Chi Minh City
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Sheraton Saigon Hotel & Towers 5*
Number of rooms: 485
Official Description (provided by the hotel):
Located in the heart of Ho Chi Minh City’s vibrant business and entertainment district on the famous Dong Khoi street. Just a short walk from celebrated sites, including the Opera House, Ben Thanh Market, and Reunification Palace, we also offer easy access to our pool, fitness center, luxury restaurants and corporate offices. Stay and relax in one of 485 stylishly appointed rooms or suites featuring Sheraton Signature Sleep Experience and enjoy views overlooking Ho Chi Minh city or the Saigon River. ... more   less 
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Also Known As:
Sheraton Saigon Hotel And Towers
Sheraton Ho Chi Minh City
Ho Chi Minh City Sheraton

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