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“My second time,”

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Sheraton Saigon Hotel & Towers
Ranked #28 of 458 Hotels in Ho Chi Minh City
Certificate of Excellence
Reviewed March 28, 2013

We stayed here 5 years ago and remember that Sunday buffet. We get upgrade to Suite and it was really nice, free wi-fi and breakfast and "happyhour" with complimentary drinks and great food. Hotel well located in town. Nice friendly staff, clean and safe place to stay.

Room Tip: we har river vieu, it was great.
  • Stayed: March 2013, traveled with friends
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Thank Mattitii
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SheratonSaigon H, online marketing at Sheraton Saigon Hotel & Towers, responded to this reviewResponded April 2, 2013

Dear mattitii,

Thank you for your choosing us again and sharing your great comments.

We are so thrilled to hear that you had enjoyed hotel room, the breakfast, convenience of our location and the level of customer service provided by our associates.

We trust you will choose Sheraton Saigon again if your travels bring you back to Ho Chi Minh
City.

Best wishes,

Corina Black
Director of Sales and Marketing

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Reviews (2,076)
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1,092 - 1,098 of 2,078 reviews

Reviewed March 25, 2013

My second stay here in less than a year. This time I was in a junior suite in the Grand Tower. The room is large and divided into a sitting area with a sofa and armchairs, a work area with desk, internet point etc and a bedroom. Ideal for the person travelling on business with a companion - you can work in one area while the other person watches tv or sleeps, and there won't be any complaints of noise or bright lights. You can even have a meeting in the sitting area while your companion has the privacy of the sleeping area. There is even a toilet just inside the entrance, so there is no need to go into the bedroom to use the main toilet / bathroom.
There are 4 tvs in the room - one in each of the main areas mentioned and one in the bathroom. In my room, even with the glass (frosted) door to the bathroom closed using the remote on the bedroom tv often turned on the bathroom tv too. In the end I had to cover it with a towel.
It is a little unfortunate if you are in a hurry that there is no instant coffee and the kettle takes an eternity to boil. The coffee has to be poured into a press filter pot and allowed to brew for about 3 minutes - tastes good but when you're running a little late 3 minutes is an age.
Breakfast was in the Saigon Cafe. The hotel was full when I went, so seating was a little difficult. I must say the staff are not too efficient. They did not help to find a seat and were often slow in clearing away the previous customer's dishes or in bringing coffee and cutlery.
The hotel is well situated if you enjoy walking around and popping into little touristy shops. The streets seem safe enough, once you're used to the traffic, though it is probably not advisable to walk around alone at night.

  • Stayed: March 2013, traveled on business
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Thank Inftraveller
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SheratonSaigon H, online marketing at Sheraton Saigon Hotel & Towers, responded to this reviewResponded April 2, 2013

Dear Inftraveller,

Thank you for taking your time to share your valuable comment regadrs to your recent stay at Sheraton Saigon Hotel & Towers.

You have highlighted so many wonderful benefits of Grand Tower Junior Suite which we are just delighted to hear how much you enjoyed during your stay.

We really strive to achieve operational excellence but if we failed in our delivery, please accept our sincere apologies. We have noted your comments regarding the service delivered in Saigon Café. We have raised the issue with our Director of Food and Beverage and we will continue to address them through our ongoing quality raining and maintenance programs.

Once again thank you for your feedback and we look forward to welcoming you back to the warmth and hospitality of the Sheraton Saigon Hotel and Towers in the not too distant future.

Best wishes,

Corina Black
Director of Sales and Marketing

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed March 23, 2013

This hotel is situated in the heart of Saigon. We just stayed in a standard room and it was great. The rooms are large and clean and the bed is very comfy. This hotel did'nt have the personal touch that was found at the Sheraton in Hanoi but again the staff were always friendly and helpful always giving us good tips on where to eat. Breakfast again was fantasatic was not quite as good as the Sheraton Hanoi. Overall we had a fantastic stay and would reccomend it to anyone.

  • Stayed: January 2013, traveled as a couple
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Thank SydneyScotlady
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SheratonSaigon H, online marketing at Sheraton Saigon Hotel & Towers, responded to this reviewResponded March 26, 2013

Dear SydneyScotlady,

Thank you for staying at Sheraton Saigon Hotel & Towers and sharing your great feedback.

We are delighted that you liked the hotel location, room, the breakfast as well as the service we offered. Your kind comments have been shared with the team to recognize their efforts.

Best wishes,

Corina Black

Director of Sales and Marketing

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed March 22, 2013

We stayed during our roundtrip through Vietnam 1 night at this hotel. The Hotel is very good located, you can do a lot on foot. The room are small, but ok. The best is the roof top bar. Go there and have a drink and look over the city, this is very impressiv.

  • Stayed: March 2013, traveled as a couple
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Thank swiss17
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SheratonSaigon H, online marketing at Sheraton Saigon Hotel & Towers, responded to this reviewResponded March 26, 2013

Dear swiss17,

Thank you for sharing your valuable comments.

We are glad you enjoyed the convenience of our hotel as well as the fantastic view from Level 23 Wine bar.

We look forward to welcoming you back to the warmth and hospitality of the Sheraton Saigon Hotel and Towers in the not too distant future.

Yours sincerely

Corina Black

Director of Sales and Marketing

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed March 21, 2013

I stay on this hotel for 2 weeks. overall I am very satisfied.
The room is excellent! me and my family enjoy it so much.

Facility:
the facility were good, especially the swimming pool and sauna.
almost everyday we use the facility and enjoying it very much.

TV channel were also having a lot of option, with some channel for the children as well.

Bathroom is good and clean with bathtub that can be functioned as shower room.

the laundry service, however not very good as they damage one of my t-shirt. they did apologize, but it is damaged and no compensation on it as I don't want to trouble the lady who wash my t-shirt.

  • Stayed: June 2012, traveled with family
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1  Thank AndriasWibowo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SheratonSaigon H, online marketing at Sheraton Saigon Hotel & Towers, responded to this reviewResponded March 26, 2013

Dear AndriasWibowo,

Thank you for choosing us and for sharing your wonderful comments.

We are so thrilled to hear that you were very satisfied with your stay, spacious room as well hotel facilities at Sheraton Saigon Hotel & Towers. We are sorry to know that our laundry service damaged your T – shirt, please accept our apologize and rest assured, we have raised this issue with our Housekeeping team and we will address it through our ongoing quality training.

Once again, thank you for your positive feedback and we trust you will choose Sheraton Saigon again if your travels bring you back to Ho Chi Minh City.

Best wishes,

Corina Black

Director of Sales and Marketing

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed March 20, 2013

i would rate it as 4.5 stars as the buffet breakfast was excellent, the staff were attentive although we did have a bit of confusion over which set of lifts to use on our arrival wich could have been handled better, the location of the hotel was within easy walking to much of the city so overall we had a very pleasant stay.

Room Tip: i dont think it would make much difference
  • Stayed: March 2013, traveled as a couple
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Thank barry c
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SheratonSaigon H, online marketing at Sheraton Saigon Hotel & Towers, responded to this reviewResponded March 26, 2013

Dear barry c,

Thank you for staying with us and for giving such a high rating.

We are delighted to read that you had a very pleasant stay and that you enjoyed your buffet breakfast experience, the convenience of our location as well as the level of customer service provided by our associates.

Yours sincerely,

Corina Black

Director of Sales and Marketing

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed March 20, 2013

Four years ago, I once visited Ho Chi Minh. At that time I stayed at another hotel, but took a rest at this hotel, because this hotel is located at the center of the city. Then I decided to stay at this hotel when I visit again. I stayed at this hotel for two nights. I arrived at late night from Japan on February 10th. It was a new year holiday and I could see decoration and many people at Nguyen Hue Street from a window of the room at 13th floor, although it was at midnight.
Needless to say, the room was clean and comfortable.
The purpose of the visit of this time was to go up the Saigon Skydeck.
I did and I was satisfied.

  • Stayed: February 2013, traveled solo
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Thank Tadahiro H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SheratonSaigon H, online marketing at Sheraton Saigon Hotel & Towers, responded to this reviewResponded March 26, 2013

Dear Tadahiro,

Thank you for choosing to stay with us following your first experience, stopping by a few years ago. I am so glad we left a lasting impression that time.

We are delighted to hear that you enjoyed your stay at Sheraton Saigon Hotel & Towers and your experience at the Saigon Sky deck, close by the hotel. The New Year holiday time is a wonderful and very colorful time to visit Ho Chi Minh City. We hope to see you back next year!

Warm Regards,

Corina Black
Director of Sales and Marketing

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Sheraton Saigon Hotel & Towers

Address: 88 Dong Khoi Street | District 1, Ho Chi Minh City 70000, Vietnam
Location: Vietnam > Ho Chi Minh City
Amenities:
Bar / Lounge Beverage Selection Business Center with Internet Access Casino and Gambling Fitness Center with Gym / Workout Room Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#3 Casino Hotel in Ho Chi Minh City
#11 Romantic Hotel in Ho Chi Minh City
#14 Business Hotel in Ho Chi Minh City
#15 Family Hotel in Ho Chi Minh City
#19 Spa Hotel in Ho Chi Minh City
#25 Luxury Hotel in Ho Chi Minh City
Price Range: $151 - $343 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Sheraton Saigon Hotel & Towers 5*
Number of rooms: 485
Official Description (provided by the hotel):
Located in the heart of Ho Chi Minh City’s vibrant business and entertainment district on the famous Dong Khoi street. Just a short walk from celebrated sites, including the Opera House, Ben Thanh Market, and Reunification Palace, we also offer easy access to our pool, fitness center, luxury restaurants and corporate offices. Stay and relax in one of 485 stylishly appointed rooms or suites featuring Sheraton Signature Sleep Experience and enjoy views overlooking Ho Chi Minh city or the Saigon River. ... more   less 
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Also Known As:
Sheraton Saigon Hotel And Towers
Sheraton Ho Chi Minh City
Ho Chi Minh City Sheraton

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