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“OK- but...” 4 of 5 stars
Review of Sheraton Saigon Hotel & Towers

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Sheraton Saigon Hotel & Towers
5.0 of 5 Hotel   |   88 Dong Khoi Street | District 1, Ho Chi Minh City, Vietnam   |  
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Hotel amenities
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SPG® Member Rate
Ranked #17 of 423 Hotels in Ho Chi Minh City
Certificate of Excellence
Atlanta
Level Contributor
39 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
“OK- but...”
4 of 5 stars Reviewed February 18, 2013

Stayed there as part of tour of Vietnam and Cambodia. Prior to my stay I had gotten to Saigon three days earlier, and stayed at one of the many three star hotels in the area for $20 per night, and it met my needs perfectly fine. Moving to the Sheraton to start the tour I expected more for the huge differential in the room rate.

As others have noted, the place is a little older and touristy- large tour groups moving together (my own included) created pandemonium at times. The room was nice, though I've had better, and $36 for wash and rough dry of 2 shirts, two sets of men's skivvies, and a pair of socks was a bit much.

  • Stayed February 2013, traveled with friends
    • 2 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 3 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
1 Thank ChuckAtlanta
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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1,700 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (292)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Indonesian first
  • Italian first
  • Japanese first
  • Korean first
  • Norwegian first
  • Portuguese first
  • Russian first
  • Spanish first
  • Thai first
  • Turkish first
  • Vietnamese first
  • Any
English first
Sydney, Australia
Level Contributor
92 reviews
40 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
3 of 5 stars Reviewed February 16, 2013

Stayed here for a work conference and the hotel had good facilities and friendly staff. Location is great but the hotel itself looks a bit tired and dated. Rooms were ok but found shower not so good. Would expect a bit better for a Sheraton hotel.

  • Stayed February 2013, traveled on business
    • 4 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 3 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
1 Thank Jason V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SheratonSaigon H, online marketing at Sheraton Saigon Hotel & Towers, responded to this review, February 18, 2013
Dear Jason,

Thank you for choosing us and sharing your feedback.

We are delighted that you had such an enjoyable stay at our hotel and that you found the Hotel in a great location and you enjoyed the great service of our associates.

We would like to recommend you to try our Grand Tower when your next travel brings your back to Ho Chi Minh City which is situated in a unique and private section of our magnificent hotel. Overlooking the city and Saigon River, the Grand Tower boasts a warm and comfortable contemporary design combined with wonderful benefits in our Grand Tower Lounge.

We look forward to welcoming you back to Sheraton Saigon Hotel & Towers.

Corina Black

Director of Sales and Marketing.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Adelaide, Australia
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed February 16, 2013

Great location, near major sights and within easy walking distance ie: Ben Than Markets, Central Post Office, Opera Theatre, Cathedral, Reunification Palace and much more. Stayed in the newer tower with club room access on 5th Floor. Found staff friendly, welcoming and very helpful with directions and information. I twisted my foot badly on one night and the next morning was struggling through the lobby when the concierge came up to me and offered her assistance. Was very helpful and appeared concerned which was quite comforting. Will definitely be returning to HCMC and this will be where we stay.

  • Stayed February 2013, traveled as a couple
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank Craig M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sydney, Australia
Level Contributor
114 reviews
49 hotel reviews
common_n_hotel_reviews_1bd8 69 helpful votes
4 of 5 stars Reviewed February 15, 2013 via mobile

Stayed for 4 nights. Room was excellent in the towers. Bath and shower, good work desk with plenty of power sockets. Free wifi. Nice breakfast. 10 minutes walk to Ben Than markets. Spa is worth trying and was of good quality.

Stayed February 2013, traveled on business
Helpful?
2 Thank Mummydolphin
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Shanghai, China
Level Contributor
21 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
3 of 5 stars Reviewed February 15, 2013

we booked a Club room. honestly we have been to better places. i was expecting something modern and with spotless service. this is a touristic hotel with outdated decor, tired facilities and staff too used to people coming once and leaving. I was expecting something at par with the Shangrila Makati but this place is far away from it. Honestly i would have stayed at Caravelle and saved the difference or upgraded to the Hyatt if we had not booked already. We asked to remove the topper in the bed and they said they could not. so sleeping quality was also so so

Room Tip: seems you better stay in the new tower. 50usd extra but rooms are a bit bigger and free internet
See more room tips
  • Stayed February 2013, traveled with family
    • 3 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 3 of 5 stars
      Sleep Quality
    • 3 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 3 of 5 stars
      Service
Helpful?
Thank Greenmario
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SheratonSaigon H, online marketing at Sheraton Saigon Hotel & Towers, responded to this review, February 18, 2013
Dear Greenmario,

Thank you for your valuable comment and we are concerned that we failed to meet your expectation this time.

We have noted your comments regarding the condition of your room as well as the service that you received while you were here and as such we have raised this issue with our management team and we will address it through our ongoing quality training and maintenance programs.

When next your travel plans bring you back to Ho Chi Minh City, we would like to recommend you to enjoy our Grand Tower which is completely separate from the main hotel and offers many additional benefits and services.

We look forward to welcoming you back to the warmth and hospitality of the Sheraton Saigon Hotel and Towers in the not too distant future.

Yours sincerely

Corina Black,

Director of Sales and Marketing.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Dallas, Texas
Level Contributor
165 reviews
62 hotel reviews
common_n_hotel_reviews_1bd8 83 helpful votes
5 of 5 stars Reviewed February 14, 2013

Excellent location in the heart of HCMC and a short ride to the airport. The rooms are a good size and clean with modern facilities.A truly unbelievable buffet for breakfast and lunch. The location is close to shopping and many good restaurants. Would recommend this property for your stay in HCMC.

  • Stayed February 2013, traveled as a couple
    • 4 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
Thank marlew76205
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SheratonSaigon H, online marketing at Sheraton Saigon Hotel & Towers, responded to this review, February 18, 2013
Dear marlew76205,

Thank you for your recent stay with us and your great review on TripAdvisor!

We are glad you enjoyed our location, hotel room, lunch as well as breakfast.

We look forward to having you back at the Sheraton Saigon Hotel & Towers in the near future.

Warm regards,

Corina Black,

Director of Sales and Marketing.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Singapore, Singapore
Level Contributor
49 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 40 helpful votes
5 of 5 stars Reviewed February 10, 2013

This hotel was great for us westerners who need a little taste of home when visiting other countries. The room was clean, the staff was friendly and really helpful, and breakfast was phenomenal. We booked just about all our travel for a long weekend through the concierge... we did a dinner cruise and the cu chi tunnel tour. Concierge also helped book taxis for us, give us cultural guidelines (like tipping), etc. Breakfast was a huge buffet with all the delicious food you could ever want. It was $25/pc so on the second morning we went for a cheaper option outside the hotel, but it was great.

  • Stayed January 2013, traveled with friends
    • 4 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
1 Thank kelbel51
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SheratonSaigon H, online marketing at Sheraton Saigon Hotel & Towers, responded to this review, February 18, 2013
Dear kelbel51,

Thank you for staying with us and sharing your comment.

We are so thrilled to hear that you had an enjoyable stay at the Sheraton Saigon Hotel & Towers.

We greatly appreciate your comment and as such it has been shared with all our associates to show them that their efforts are recognized by our guests.

We trust you will once again back to Sheraton Saigon Hotel & Towers on your next visit to Vietnam.

Sincerely,

Corina Black

Director of Sales and Marketing.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Sheraton Saigon Hotel & Towers

Property: Sheraton Saigon Hotel & Towers
Address: 88 Dong Khoi Street | District 1, Ho Chi Minh City, Vietnam
Phone Number:
Location: Vietnam > Ho Chi Minh City
Amenities:
Bar / Lounge Beverage Selection Business Center with Internet Access Casino and Gambling Fitness Center with Gym / Workout Room Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#2 Casino Hotel in Ho Chi Minh City
#11 Romantic Hotel in Ho Chi Minh City
#13 Spa Hotel in Ho Chi Minh City
#14 Business Hotel in Ho Chi Minh City
#15 Luxury Hotel in Ho Chi Minh City
#15 Family Hotel in Ho Chi Minh City
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Sheraton Saigon Hotel & Towers 5*
Number of rooms: 470
Official Description (provided by the hotel):
Located in the heart of Ho Chi Minh City's vibrant business and entertainment district, Sheraton Saigon Hotel & Towers is a heaven of convenience, connecting you with colleagues and friends. Conduct business meetings in style or enjoy the sights and sounds of the city in our central location. ... more   less 
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Also Known As:
Sheraton Saigon Hotel And Towers
Sheraton Ho Chi Minh City
Ho Chi Minh City Sheraton

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