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“Brown. this place is brown and boring”

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Sheraton Saigon Hotel & Towers
Ranked #29 of 462 Hotels in Ho Chi Minh City
Certificate of Excellence
Reviewed February 15, 2013

we booked a Club room. honestly we have been to better places. i was expecting something modern and with spotless service. this is a touristic hotel with outdated decor, tired facilities and staff too used to people coming once and leaving. I was expecting something at par with the Shangrila Makati but this place is far away from it. Honestly i would have stayed at Caravelle and saved the difference or upgraded to the Hyatt if we had not booked already. We asked to remove the topper in the bed and they said they could not. so sleeping quality was also so so

Room Tip: seems you better stay in the new tower. 50usd extra but rooms are a bit bigger and free internet
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  • Stayed: February 2013, traveled with family
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Thank Greenmario
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SheratonSaigon H, online marketing at Sheraton Saigon Hotel & Towers, responded to this reviewResponded February 18, 2013

Dear Greenmario,

Thank you for your valuable comment and we are concerned that we failed to meet your expectation this time.

We have noted your comments regarding the condition of your room as well as the service that you received while you were here and as such we have raised this issue with our management team and we will address it through our ongoing quality training and maintenance programs.

When next your travel plans bring you back to Ho Chi Minh City, we would like to recommend you to enjoy our Grand Tower which is completely separate from the main hotel and offers many additional benefits and services.

We look forward to welcoming you back to the warmth and hospitality of the Sheraton Saigon Hotel and Towers in the not too distant future.

Yours sincerely

Corina Black,

Director of Sales and Marketing.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,125 - 1,131 of 2,086 reviews

Reviewed February 14, 2013

Excellent location in the heart of HCMC and a short ride to the airport. The rooms are a good size and clean with modern facilities.A truly unbelievable buffet for breakfast and lunch. The location is close to shopping and many good restaurants. Would recommend this property for your stay in HCMC.

  • Stayed: February 2013, traveled as a couple
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Thank marlew76205
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SheratonSaigon H, online marketing at Sheraton Saigon Hotel & Towers, responded to this reviewResponded February 18, 2013

Dear marlew76205,

Thank you for your recent stay with us and your great review on TripAdvisor!

We are glad you enjoyed our location, hotel room, lunch as well as breakfast.

We look forward to having you back at the Sheraton Saigon Hotel & Towers in the near future.

Warm regards,

Corina Black,

Director of Sales and Marketing.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed February 10, 2013

This hotel was great for us westerners who need a little taste of home when visiting other countries. The room was clean, the staff was friendly and really helpful, and breakfast was phenomenal. We booked just about all our travel for a long weekend through the concierge... we did a dinner cruise and the cu chi tunnel tour. Concierge also helped book taxis for us, give us cultural guidelines (like tipping), etc. Breakfast was a huge buffet with all the delicious food you could ever want. It was $25/pc so on the second morning we went for a cheaper option outside the hotel, but it was great.

  • Stayed: January 2013, traveled with friends
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1  Thank kelbel51
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SheratonSaigon H, online marketing at Sheraton Saigon Hotel & Towers, responded to this reviewResponded February 18, 2013

Dear kelbel51,

Thank you for staying with us and sharing your comment.

We are so thrilled to hear that you had an enjoyable stay at the Sheraton Saigon Hotel & Towers.

We greatly appreciate your comment and as such it has been shared with all our associates to show them that their efforts are recognized by our guests.

We trust you will once again back to Sheraton Saigon Hotel & Towers on your next visit to Vietnam.

Sincerely,

Corina Black

Director of Sales and Marketing.

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Reviewed February 8, 2013

Me and my husband love this hotel so very much. We went to HCMC for 4 days and 3 nights. It was like our mini second honeymoon after awhile (7 years). When i reserve our room through starwood i mention this just for fun. Well, anyway, we arrived At Sheraton at night and after check in (we stayed in grand tower) we went to our room right away and to our surprise there is a bottle of champange waiting for us and a card with flowers saying happy2nd honeymoon. It was so cool and thoughtfull. The room is nice and the bed is comfy. we have club lounge priviladge and the lounge is awesome. all the people r very nice and always cater to our needs. Breakfast was awesome...... afternoon snack is even better.... the food r great, dessert awesome and free drinks.... worth every penny.........
The location of the hotel is perfect in the middle of everything. We tried the room services, we ordered pho. it came fast delish.... we went to the rooftop club also.... pretty good...... had fun over there..... we tried the gym, very very good and well equipt... both for weight training and cardion.... the pool also nice.....overall, excellent services and just awesome hotel. Will stay there again for sure..... Thank u Sheraton.......

Stayed: January 2013, traveled as a couple
Thank Atshaali
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed February 8, 2013

I stayed 5 days (4 nights) and throughout the stay (and had conference for 3 days), I had superb service from the staff from front office to restaurant to cleaning service.
The hotel is in very good location - walking distance to many place of interest. Very easy to get taxi.
The room is very nice : big size, large windows, very comfortable bed and super clean bathroom.
The breakfast buffet was consistently delicious, especially the local food stalls.

Room Tip: I stayed in 20+ floor - which has much better view.
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  • Stayed: February 2013, traveled on business
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Thank RezaBulus
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SheratonSaigon H, online marketing at Sheraton Saigon Hotel & Towers, responded to this reviewResponded February 18, 2013

Dear RezaBulus,

Thank you for staying with us and sharing your great feedback about our hotel.

When next your travel plans bring you back to Ho Chi Minh City, we trust you will once again return to the Sheraton Saigon Hotel and Towers.

Best wishes,

Corina Black,

Director of Sales and Marketing.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed February 6, 2013

This hotel is in a great location and is a great place to stay. There is an outside bar, with great views, on the 23rd floor and also a disco with live music. If you are there on a Sunday, don't miss the Sunday brunch. The only downside is the pool area which is in the shade. On the last night we payed the bill before going to bed. I returned to the reception with a question, half an hour later, and the receptionist remember my name.

  • Stayed: January 2013, traveled as a couple
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1  Thank Jetscot
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SheratonSaigon H, online marketing at Sheraton Saigon Hotel & Towers, responded to this reviewResponded February 18, 2013

Dear Jetscot,

Thank you for sharing your great comments with us

We are so thrilled to hear that you had a such enjoyable stay at Sheraton Saigon Hotel & Towers including activities provided from our Food & Beverage venues. We are more than delighted to share your comment and praise to our Associates to let them know that their efforts have been recognized by our guests as this will encourage them to strive further in delivering exceptional service and creating a memorable experience to all our guests.

We trust you will once again back to Sheraton Saigon when your travel brings you back to Ho Chi Minh City.

Best wishes,

Corina Black

Director of Sales and Marketing

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed February 3, 2013

Stayed here a total of 4 nights in January 2013

Good Points

* Clean spacious modern rooms - the second time we stayed they were smaller - but the same price!
* Breakfast was lovely with a wide variety of foods to satisfy all tastes
* Brilliant central location
* Free WiFi - but in the lobby only
* Lovely door staff and very helpful concierge.

Bad points
* WiFi in your room is expensive - what i would expect to pay for it in a first world country!
* The computers in the business center need a serious security and software update.
* The lobby bar/coffee shop charges like a wounded bull $US7.20 for a coffee! and $US51 for a pizza and 2 cocktails
* The cleaning staffs inability to understand what a do not disturb sign means - I have it on the door as i don't want you to go in people!
* Check in was a nightmare - there were 5 of us staying from a tour - so rooms booked and paid for through them. Why does it take the reception staff 45 mins both times we stayed there to check us in! The tour leader (and local manager of the company who was with us the first time) were very unhappy!
* The second time we stayed there there was some Russian convention going on. My problem was with the lack of security staff to make them shut up at 3am! if you have a convention staying there put them on the same floor - don't inflict them on your other guests

  • Stayed: January 2013, traveled as a couple
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3  Thank Janet M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SheratonSaigon H, online marketing at Sheraton Saigon Hotel & Towers, responded to this reviewResponded February 18, 2013

Dear Janet M,

Thank you for sharing your valuable comments.

We greatly appreciate the time you took to outline your feedback in such detail and to know that you found the hotel in such a good location and that you encountered such good service from our Concierge team.

Whilst we continually strive for Operational Excellence, we are sorry for not meeting some of your expectations. We have noted your comments regarding the check in service at our Front Desk that you encountered and the condition of computers in our Business Center. We have conveyed the issues you experienced to our relevant departments and we will address it through our ongoing quality training.

Again, thank you for choosing us and we sincerely apologize for any inconvenience caused during your stay. We hope you will return to experience our usually very high standards when your next visit Ho Chi Minh City

Best wishes,

Corina Black

Director of Sales and Marketing

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Sheraton Saigon Hotel & Towers

Address: 88 Dong Khoi Street | District 1, Ho Chi Minh City 70000, Vietnam
Location: Vietnam > Ho Chi Minh City
Amenities:
Bar / Lounge Beverage Selection Business Center with Internet Access Casino and Gambling Fitness Center with Gym / Workout Room Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#3 Casino Hotel in Ho Chi Minh City
#11 Romantic Hotel in Ho Chi Minh City
#14 Business Hotel in Ho Chi Minh City
#15 Family Hotel in Ho Chi Minh City
#19 Spa Hotel in Ho Chi Minh City
#25 Luxury Hotel in Ho Chi Minh City
Price Range: $159 - $334 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Sheraton Saigon Hotel & Towers 5*
Number of rooms: 485
Official Description (provided by the hotel):
Located in the heart of Ho Chi Minh City’s vibrant business and entertainment district on the famous Dong Khoi street. Just a short walk from celebrated sites, including the Opera House, Ben Thanh Market, and Reunification Palace, we also offer easy access to our pool, fitness center, luxury restaurants and corporate offices. Stay and relax in one of 485 stylishly appointed rooms or suites featuring Sheraton Signature Sleep Experience and enjoy views overlooking Ho Chi Minh city or the Saigon River. ... more   less 
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Also Known As:
Sheraton Saigon Hotel And Towers
Sheraton Ho Chi Minh City
Ho Chi Minh City Sheraton

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