Great room and comfortable bed. Didn't like too much how the bath tub was designed, as the glass partition did not cover the entire length, so water would spill over to the restroom floor. Breakfast was excellent with plenty of choices.More
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The connecting room is very noisy as if standing next to it.
It is an endless interior construction and it is noisy even after 9:00 am to 6:00 pm.
The location is good, but you must use a motorbike or vehicle when traveling.
Dear valued guest,
Thank you for your comment.
We are very sorry that we have not been able to meet your expectation during your visit. We are working on some modification for sound proofing in the rooms that may help to reduce noise factors.
We sincerely hope that we will have opportunity to welcome you back.
Best regards,
Karim Klaa
Acting General Manager
Very nice property, friendly English speaking staff
Only issue were two fold, first very noisy street out side, bust seemed the construction noise and traffic honking seemed louder than they should have for a 10th floor room. They put earplugs on your bedside table...use them.
Also air conditioner would not adjust, room temp 17 degrees whole stay. Called desk and they sent someone up for instructions, but still didn’t matter.
Dear Rick,
Thank you for your comment.
We are very sorry that we have not been able to meet your expectation during your visit. We are now working on some modification for sound proofing in the rooms that may help to reduce noise factors.
We sincerely hope that we will have opportunity to welcome you back.
Best regards,
Karim Klaa
Acting General Manager
This 4 day stay was perfect. Perfect location. Staff was helpful. Rooms were very clean and a great size. Linens were nice and comfortable. Anything we needed, the hotel could provide. Great buffet breakfast. Quick check in and check out.
Dear Jaime,
Thank you for the positive feedback.
I’m delighted that you enjoyed the New World hospitality experience. We really do appreciate your compliments and will share with our associates.
We hope to welcome you again at New World Saigon Hotel.
Best regards,
Karim Klaa
Acting General Manager
Hotel is fine for location and location but if you think to stay at room in day its going to be disaster to you. 09am to 6pm you cant sleep or take a rest because of drills etc. Hope to dont come again
Dear valued guest,
Thank you for your comment.
We sincerely apologize for the inconvenience caused by the noise during your stay with us. This is certainly not how we wish our guests to feel. The issue is taken very seriously and corrective measures are in process.
We would be delighted if you would consider staying with us again.
Best regards,
Karim Klaa
General Manager
Excellent service and location. Easier for visitors to shop around and travel around. Safety environment and fashion designed outlook. Make visitors like to come back to stay again. Basically, it's a landmark of Saigon.
Dear Rickey,
Thank you for sharing your positive comment here on TripAdvisor.
We are delighted that our location and customer service left such a nice impression on you.
We would be thrilled to welcome you back again.
Best regards,
Karim Klaa
Acting General Manager
