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“Good 5-stars hotel in HCMC”

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New World Saigon Hotel
Ranked #40 of 458 Hotels in Ho Chi Minh City
Certificate of Excellence
Singapore
Level 3 Contributor
15 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
“Good 5-stars hotel in HCMC”
Reviewed January 3, 2014

My friends and I stayed in First World Saigon Hotel on our last night of our trip. We are very satisfy with the services and the hotel rooms which is what we are expecting from a 5-stars hotel and the among we paid.

The location of the Hotel is also great as it is well within walking distance to the night markets and some attractions. The surrounding area are also full of shops, stores and restaurants. The Starbucks store right behind the hotel is 1 of the most cosy and well design Starbucks store I ever visited. So do drop-by if you are staying there.

The only complain we have is the lack of breakfast in our room package (about $125 USD per room per night). And upon check-in, we are told if we would like to pay $60 USD for a welcome drink and breakfast. Which in our opinion is extremely expensive. I thought a welcome drink from a 5-star hotel is a MUST free of charge?

  • Stayed January 2014, traveled with friends
    • Value
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    • Sleep Quality
    • Rooms
    • Cleanliness
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Helpful?
Thank g_tay_jw
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NewWorldHotel, General Manager at New World Saigon Hotel, responded to this review, January 12, 2014
I would like to thank you for sharing your positive comments about our hotel location, room, and services here on Trip Advisor.

Upon your check-in, our front office were offering an upgrade to an existing room booking which included a host of additional benefits, such as breakfast, internet, complimentary evening cocktails daily, and other welcome amenities, however we apologize if this was not communicated clearly to you.

We hope to welcome you again soon.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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  • Sleep Quality
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  • Value
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English first
Shanghai, China
Level 1 Contributor
2 reviews
Reviewed January 2, 2014 via mobile

New world Saigon is definitely the No. 1 hotel in Saigon with great service, nice clean suite room, friendly and efficient staff, swimming pool with fantastic layout and view.. Absolutely convenient location to all sightseeings with walking distance.. And warm welcoming from General Manager gave us special honor of being the guests... Highly recommended to travelers to Saigon.

Stayed December 2013, traveled with friends
Helpful?
Thank Winlee421
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NewWorldHotel, General Manager at New World Saigon Hotel, responded to this review, February 19, 2014
We were delighted to see that you have recently recommended our hotel service here on Tripadvisor. It is rewarding to receive such great feedback and I have shared this with our associates.

We hope to welcome you again at New World Saigon Hotel.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Semarang, Jawa Tengah, Indonesia
Level 3 Contributor
11 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed January 2, 2014

Spend here for 2 night on new year 2014 celebrating.
Nice location, very near with the park, easy to go to other location that you want to catch.
Just dont like the kids who playing and running around the lobby coz of the celebration eve, very noisy.
Room good and nice, city view.
Verry clean and nice employee. Thanks good its much help here if u need some information, coz lotsa employee can speak in English.

  • Stayed January 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Kayla N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NewWorldHotel, General Manager at New World Saigon Hotel, responded to this review, January 8, 2014
I would like to thank you for your comments regarding our hotel. It’s great to hear that you enjoyed the New World hospitality experience.

We hope to welcome you again at New World Saigon Hotel
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Petaling Jaya, Malaysia
Level 2 Contributor
6 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed January 1, 2014

My family stayed there for three nights. Plus points: Spacious rooms, super comfortable beds and clean bathrooms. It was only a short walk to Ben Thanh Market and food outlets. From the hotel we planned our itinerary and walked all the way visiting the Reunification Palace, Post Office, Notre Dame Cathedral, War Remnants Museum and Shopping malls.

Negative points: My sons' room faced the park which obviously had some festival going on and the music and songs went on and on during the night and again early in the morning. However they managed to change their room without any fuss. There is some loud water noise from the next room each time I presume the occupants are in the shower. For the price that we paid the hotel could have included breakfast.

Room Tip: If given a room facing the park please ensure there is no festival going on or else you have to put...
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  • Stayed December 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Helpful?
Thank estee777
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NewWorldHotel, General Manager at New World Saigon Hotel, responded to this review, February 19, 2014
Thank you for taking the time to leave your feedback here on Tripadvisor. It’s great to hear that you were able to take advantage of our location by taking in many of the local sights.

Please accept my personal apologies for any inconvenience caused by the festive celebrations taking place in the park; I do hope the change of room was more suitably quiet.

I hope to be able to welcome you in the near future.
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Ho Chi Minh City, Vietnam
Level 2 Contributor
3 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed December 29, 2013

Close to Mariamman Temple, Ben Thanh Market, and Reunification Palace. Nearby points of interest also include Ho Chi Minh City Museum and War Remnants Museum. Recreational amenities include an outdoor pool, a health club, a sauna, a steam room, and tennis courts. Spa amenities include massage/treatment rooms, facials, body treatments, and beauty services.Additional property amenities include a casino, a coffee shop/café, and multilingual staff.High-speed Internet access is available.

Stayed May 2013, traveled on business
Helpful?
Thank KimLongTours
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NewWorldHotel, General Manager at New World Saigon Hotel, responded to this review, January 8, 2014
Thank you for sharing your positive comments. We are delighted that you were able to take advantage of our great location and enjoy the nearby sights and attractions.

It sounds like you had an enjoyable trip to Ho Chi Minh City, we look forward to welcoming you again soon at New World Saigon Hotel.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Ho Chi Minh City, Vietnam
1 review
Reviewed December 28, 2013

My family stayed at the New World hotel from 25th Dec 2013 for 4nights. We had booked 2 rooms which were on the 8th floor. The rooms were very spacious and neat. Wi-fi is free, we had some difficulty connecting and the hotel very promptly assisted and sent a technical person to our room to hook us up to wi-fi. Due to the festive season, music and noise from the streets were audible on the 8th floor, guest services very happily volunteered to give us 2 rooms on the 11th floor which was really appreciated.

Service was excellent, all queries were handled vey efficiently. Special mention to Mr Quoc and Miss Hin and all staff. Mr Xhoc was extremely informative and gave us accurate information with regards to dining and shopping places.

Well done to the staff at New World Hotel. Keep up the excellent service. Will definitely come back to stay here again.

Seetal Family

Room Tip: The rooms on the higher level less noise from the streets
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  • Stayed December 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Niresh S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NewWorldHotel, General Manager at New World Saigon Hotel, responded to this review, January 8, 2014
Thank you for sharing your kind comments.

I am pleased to hear that our hotel accommodated your family well. It’s delightful to receive such great feedback and to know our associates delivered beyond your expectation. I have shared your positive comments regarding Mr. Quoc and Ms. Hin to the team.

We hope to welcome you again at New World Saigon Hotel
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Ashland
Level 3 Contributor
13 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed December 28, 2013

I recently stayed here and they just do not deliver a fair value for the price. The rates they charge can get you much more elsewhere in HCMC. Sleep quality is poor because noise from other rooms, and the hall, easily comes through. It is also on busy streets that bring more noise. The air smells musty and smoky, even on no smoking floors. When these issues were raised, nothing was done.

Breakfast buffet is very good, apart from awdul sour coffee, and most staff are very attentive. Theu are just not empowered to address problems.

Hote restaurants are at least 4x the price of local venues....eat elsewhere. Avoid the overpriced minibar, too.

The neighborhood has awful traffic that also makes it challenging to get around on foot. I would not stay here again.

Room Tip: Not sure how to get a good room without paying even more to be on upper floors.
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  • Stayed November 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Stephanee
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NewWorldHotel, General Manager at New World Saigon Hotel, responded to this review, January 12, 2014
Thank you for sharing your comments here on Trip Advisor. Guest comfort is very important to us and I regret that you felt this way about New World Saigon Hotel.

I apologize that you felt our restaurant prices are a little higher than some other local restaurants, Our Food and Beverage team strive to use only the freshest and finest ingredients to create our dishes and sometimes this is reflected in the price. I am also sorry if your dining experience wasn’t to our usual high standard, I have shared this feedback with our Food and Beverage department to avoid these experiences

We regularly conduct checks to ensure high quality of service is consistent but apologize on this occasion

Once again, thank you for your constructive comments. I would be delighted if you would consider staying with us again
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about New World Saigon Hotel

Property: New World Saigon Hotel
Address: 76 Le Lai Street, District 1, Ho Chi Minh City 70000, Vietnam
Location: Vietnam > Ho Chi Minh City
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #40 of 458 Hotels in Ho Chi Minh City
Price Range (Based on Average Rates): $
Hotel Class:5 star — New World Saigon Hotel 5*
Number of rooms: 533
Official Description (provided by the hotel):
Ideally located within the vibrant business hub of District 1, with easy access to the famous Ben Thanh market and many landmarks, museums and cultural centers of Ho Chi Minh City, New World Saigon Hotel provides 533 spacious guestrooms and suites offering the perfect ambiance for both concentrated work and undisturbed relaxation. Just seven kilometers from Tan Son Nhat International Airport and steps away from the bus station, the hotel is located directly in the city center opposite the lush 23 September Park. The hotel's private limousine service offers a comfortable connection to the airport and all major attractions as well as the Saigon Exhibition and Convention Center (SECC). All guestrooms are equipped with broadband Internet access and plush bedding. If hotel guests wish an extra level of comfort and privacy they may choose the exclusive range of Residence Club Floor accommodation which includes complimentary buffet breakfast, afternoon tea, evening cocktails and hors d' oeuvres at the private Residence Club Lounge. Among the hotel's most distinctive restaurants is Dynasty which serves exquisitely prepared Chinese cuisine that is regarded as one of the finest in Ho Chi Minh City. Parkview and Saigon Bakery offer a relaxing view over the 23 September Park serving delicious lunch and dinner buffets including fresh seafood, international and Asian favorites or freshly brewed coffee and a great selection of home-made pastries. The Lounge features classic and modern cocktails with a wide range of wines and live music, while hotel guests will find Splash a relaxing oasis to unwind the day at the outdoor pool with fresh juices and exotic cocktails. If guests would like to escape the hustle and bustle of Ho Chi Minh City, they can visit The Spa on the second floor offering an extensive spa menu for both men and women integrating Swedish massage techniques and the healing therapeutic effect of aromatic essential oils with contemporary spa treatments. All spa services provide an effective treatment each tailored to the individual guest's needs.Since its opening, New World Saigon Hotel has been one of the premier meeting and event venues in Ho Chi Minh City. A highly experienced and supportive event team, excellent catering and first class facilities for every kind of social or business event make this hotel a popular choice for functions, exhibitions, product launches or conferences.The hotel offers three pillar-free ballrooms accommodating up to 486 people. All ballrooms are equipped with the latest audio-visual and presentation aids and can be divided into several smaller function or breakout rooms. In addition, four smaller meeting rooms are available for private workshops or meetings. ... more   less 
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