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New World Saigon Hotel
Ranked #56 of 476 Hotels in Ho Chi Minh City
Reviewed August 21, 2013

This hotel is very old and tired, the room has a moldy smell, the carpet is filthy, the bathroom and shower extremely outdated,
The staff were really helpful and nice, they spoke very good English, this hotel is overpriced.
The Lobby was a mob house noisy and loud.

  • Stayed: August 2013, traveled on business
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3  Thank Mashgiach
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NewWorldHotel, General Manager at New World Saigon Hotel, responded to this reviewResponded August 29, 2013

Dear valued guest,

Thank you for your valuable feedback

We would like to express our apologises for the way you felt about our room. We take regular actions to ensure the upkeep of our rooms and I have reported your concerns to our housekeepping department.

We hope to welcome you again on your next visit.

Best regards,
David Wicker
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,550 - 1,556 of 2,409 reviews

Reviewed August 11, 2013

A pleasant and relaxing stay at New World Saigon. The staff were courteous and service was excellent. Will definately come back again should I visit Ho Chi Minh City. The room was cleaned promptly and replenished with essential items. There were numerous TV cable channels which provided good entertainment. New World Saigon is strategically located. It is near the famous Ben Thanh Market where you can get loads of sovenirs and fresh local fruits. The food in Ho Chi Minh City were excellent. I guess the Vietnamese eat lots of vegetables that explain why I don't see many overweight people. Food & goods in Ho Chi Minh City are relatively cheap compared to other parts of South East Asia. It was a trip which my wife and I enjoyed very much. Will certainly recommend this hotel to our friends who wish to visit HCM City.

Room Tip: Higher floors give a panoramic view of the city.
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  • Stayed: August 2013, traveled as a couple
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1  Thank Raymond O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed August 10, 2013

The staff are extremely helpfull. I have stayed in the executive floor which makes a lots of differences in the overchared restaurants in Ho Chi Min City.
Location is perfect right next to the Saigon market and close to the Sigon river.

Everything is easily accessable from the hotel location.

Room Tip: rooms faceing to the main street are very noise.
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  • Stayed: August 2013, traveled on business
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1  Thank AndyBud1977
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed August 3, 2013

The furniture in my room were a bit ... worn off giving you a sense of distaste that didn't make the whole thing very welcoming.
I was staying on the 5th floor and I could listen to the traffic outside (the horns in particular); if you are sensitive to noise its better that you check with the reception. Their level of English wasn't that good but the messages seemed to come across.

On the other hand the food was quite good making it a thing to look forward to every day. The gym was also nice.

Not sure if there are better places in Ho Chi Minh so don't be too quick to turn it down.

  • Stayed: November 2012, traveled on business
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1  Thank Breakbot
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NewWorldHotel, General Manager at New World Saigon Hotel, responded to this reviewResponded August 29, 2013

Dear Breakbot,

We hope you enjoyed your visit to Ho Chi Minh City.

Thank you for your comments and I apologize that you felt this way about your room. We regularly review our rooms to ensure maintenance is carried out. We value your feedback and this has been addressed to our management team.

We are pleased that you enjoyed the wide variety of food available at the breakfast buffet and our gym facilities as well.

We look forward to welcoming you again soon at New World Saigon Hotel.


Best regards,
David Wicker
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 30, 2013

Everything about this hotel was first class. Great facilities, large well-appointed rooms, excellent service, perfect location, and a buffet breakfast to beat all. It's not often (actually never before) that I look up the manager upon checking out to let him know what a great facility he has, but I did here.

  • Stayed: March 2013, traveled with family
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4  Thank John_MMertztown_PA
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed July 26, 2013

Modern and airy with great service and nice rooms. great pool also. best of all though it was next to skybar and just a stroll from the centre of saigon. The breakfast was great but i was totally distracted by the view of saigon out of the large plate glass windows. All of life just streamed by constantly and with a park across the street there was so much to watch as i drank my morning tea.Great city!

  • Stayed: July 2013, traveled as a couple
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1  Thank freda13
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed July 20, 2013

New World Saigon indeed is a world class 5 star hotel. We stayed 3D2N at their club suite for a very good deal. Almost scored perfect if its not for few minus points we have encountered while staying here. But apart from all that demerits, New World Saigon exceeded in many areas with flying colours. Love the room, its spacious, has a majestic view, perfectly clean, modern luxurious design, their room slipper was so comfy to wear, the bed is super comfortable and I have one of my best sleeps here. Swimming pool was great. Food was ok. Their club lounge on the 10th floor is amazing both atmosphere & service. It has open air concept too so you can relax & enjoy the nice view of HCMC while having you drinks and meal! The hotel itself was very grand from the moment you laid eyes on it... It may look like just a regular huge hotel from the outside but once you step inside your first word will be WOW

Will definitely recommend New World Saigon!

Cons
1. Noisy surroundings that's because the hotel is located on busy roads near famous ben thanh market & saigon square plus there is a performance centre nearby you can hear people singing loudly day and night!
2. Staff at hotel's main entrance are inconsistent in providing 5 star customer service. Sometimes they greet you, sometimes they dont. All they do is just open the door, let you in@out that's it. They didn't even look at you or smile at you because they are busy chatting with each other.
3. Our check in delayed for an hour although we agreed to pay early check in charges after the reception staff recommend us to do so. We arrived at the hotel 9.05am check in is only done at 10.15am! Why suggest early check in when room is not available?? Just be honest with us! We could go do something useful rather than wasting time waiting.
4. Welcome fruit delivered to our suite is not fresh at all. The rambutans almost spoiled & has an unpleasant smell.
5. They should have a modern style bathtub instead of the regular design considering their rooms are mostly decorated with modern influence.

  • Stayed: July 2013, traveled as a couple
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1  Thank DoryShariff
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about New World Saigon Hotel

Address: 76 Le Lai Street, District 1, Ho Chi Minh City 70000, Vietnam
Location: Vietnam > Ho Chi Minh City
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #56 of 476 Hotels in Ho Chi Minh City
Price Range: $104 - $174 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — New World Saigon Hotel 5*
Number of rooms: 533
Official Description (provided by the hotel):
Ideally located within the vibrant business hub of District 1, with easy access to the famous Ben Thanh market and many landmarks, museums and cultural centers of Ho Chi Minh City, New World Saigon Hotel provides 533 spacious guestrooms and suites offering the perfect ambiance for both concentrated work and undisturbed relaxation. Just seven kilometers from Tan Son Nhat International Airport and steps away from the bus station, the hotel is located directly in the city center opposite the lush 23 September Park. The hotel's private limousine service offers a comfortable connection to the airport and all major attractions as well as the Saigon Exhibition and Convention Center (SECC). All guestrooms are equipped with broadband Internet access and plush bedding. If hotel guests wish an extra level of comfort and privacy they may choose the exclusive range of Residence Club Floor accommodation which includes complimentary buffet breakfast, afternoon tea, evening cocktails and hors d' oeuvres at the private Residence Club Lounge. Among the hotel's most distinctive restaurants is Dynasty which serves exquisitely prepared Chinese cuisine that is regarded as one of the finest in Ho Chi Minh City. Parkview and Saigon Bakery offer a relaxing view over the 23 September Park serving delicious lunch and dinner buffets including fresh seafood, international and Asian favorites or freshly brewed coffee and a great selection of home-made pastries. The Lounge features classic and modern cocktails with a wide range of wines and live music, while hotel guests will find Splash a relaxing oasis to unwind the day at the outdoor pool with fresh juices and exotic cocktails. If guests would like to escape the hustle and bustle of Ho Chi Minh City, they can visit The Spa on the second floor offering an extensive spa menu for both men and women integrating Swedish massage techniques and the healing therapeutic effect of aromatic essential oils with contemporary spa treatments. All spa services provide an effective treatment each tailored to the individual guest's needs.Since its opening, New World Saigon Hotel has been one of the premier meeting and event venues in Ho Chi Minh City. A highly experienced and supportive event team, excellent catering and first class facilities for every kind of social or business event make this hotel a popular choice for functions, exhibitions, product launches or conferences.The hotel offers three pillar-free ballrooms accommodating up to 486 people. All ballrooms are equipped with the latest audio-visual and presentation aids and can be divided into several smaller function or breakout rooms. In addition, four smaller meeting rooms are available for private workshops or meetings. ... more   less 
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