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“Superb service, only a few small foibles”

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New World Saigon Hotel
Ranked #37 of 448 Hotels in Ho Chi Minh City
Certificate of Excellence
Singapore
Level Contributor
59 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
“Superb service, only a few small foibles”
5 of 5 bubbles Reviewed April 25, 2013

The buffet spread in the café was excellent, comparable to many five star hotels, even in developed nations. Superb service - a waitress saw me having trouble cutting my lamb steak and brought me a steak knife without me even asking. A member of our group mentioned that it would be nice if the buffet featured mangoes. Immediately the staff brought him some. We had access to the executive lounge which was quiet and had a good spread of breakfast. Our conference tea breaks were excellent.

Two tiny incidents - (1) one of my colleagues found a live worm on his plate, probably from the fruit. The Executive Chef himself came over to profusely apologise. (2) the flush in my room's water closet failed twice. To the hotel's credit, maintenance came within 5 minutes each time and the service operator called our room to follow up that the work was satisfactorily completed.

All in all, a hotel worth staying at.

  • Stayed April 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Schumi77
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NewWorldHotel, General Manager at New World Saigon Hotel, responded to this review, May 7, 2013
Dear Schumi77,

Thank you very much for ranking us five-star here on Trip Advisor.

I would like to take this opportunity to express our appreciation for sharing your opinions about our benefits in our Residence Club floors. I will share your compliments to our associates.

I will ensure maintenance is carried out in the guestroom. We pride ourselves on high food standards and this was an isolated case.

I hope you enjoyed your stay in Vietnam and look forward to serving you again.

Best regards,
David Wicker
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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2,031 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (244)
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English first
Hoi An, Vietnam
Level Contributor
21 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
2 of 5 bubbles Reviewed April 25, 2013

I have stayed in many hotels in Saigon, and I would compare this one to a $40 a night room around the corner...

I wanted to treat myself this time and believed as is usually true in Vietnam, that any accommodation over $100 should be stunning and luxury.

On arrival the foyer is impressive.

At reception I was told that breakfast was not included and they charge a hefty fee for internet? No other hotel has welcomed me this way, internet and breakfast are always included.

The hall ways are worn and carpets are dirty...

The room was small, worn, tatty and old. There was hairs all over the chair and the room smelled of cigarettes.

The manager was somewhat helpful, upgraded me and gave me free internet, but the new room yes nicer but the furniture is clearly dated and worn and this room also smelled of cigarettes and had garbage still in the bins.

To give it credit, the staff are professional, the bed is comfy and the hot water in the shower is good.

  • Stayed April 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Michele N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NewWorldHotel, General Manager at New World Saigon Hotel, responded to this review, May 7, 2013
Dear Micii,

Thank you for your feedback about New World Saigon Hotel. I hope that you enjoyed your trip to Vietnam.

For any future visits, our website lists all room packages with options including wifi and breakfast and you can certainly book any of these directly from there.

With regard to the room and hall way, we appreciate your comments and will take another look in order to ensure we can serve you better in future.

Once again, thank you very much for your feedback. We hope to welcome you again soon.

Best regards,
David Wicker
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Cheyenne, Wyoming
Level Contributor
309 reviews
48 hotel reviews
common_n_hotel_reviews_1bd8 78 helpful votes
4 of 5 bubbles Reviewed April 22, 2013 via mobile

The hotel had great location and rooms. Beds tend to be hard in Vietnam so it was great to have some comfort for 3 nights. Breakfast had lots of choices and very good . Staff was friendly and helpful.

  • Stayed April 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Kathleen K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NewWorldHotel, General Manager at New World Saigon Hotel, responded to this review, May 2, 2013
Dear Kathleen K,

Thank you very much for your positive feedback about our wide variety at breakfast and our associates at New World Saigon Hotel.

We look forward to serving you again in the near future.

Best regards,
David Wicker
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New York
Level Contributor
18 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
4 of 5 bubbles Reviewed April 18, 2013

The hotel is modern, clean, and in a great location (2 minute walk to Ben Thanh market). My husband and I stayed in a one-bedroom suite, which was lovely. It was spacious and well-appointed. Our room faced the main street Le Lai, which is bordered by a park. There was a lot of noise and loud music in the early mornings (6:30 AM) from ladies exercising in the park (and someone giving directions in a megaphone). If you do stay here, I would recommend bringing ear plugs (thankfully we had brought some). Otherwise, the staff was wonderful, the breakfast was delicious, and the pool was wonderful for the hot afternoons.

  • Stayed April 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank 143_nyc
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NewWorldHotel, General Manager at New World Saigon Hotel, responded to this review, May 2, 2013
Dear 143_nyc,

Thank you very much for sharing your positive feedbacks about our central location, lovely suite, delicious breakfast and wonderful services. I will take this opportunity and share this kind review to our associates.

I hope you enjoyed your recent trip in Ho Chi Minh City and look forward to serving you again.

Best regards,
David Wicker
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed April 15, 2013 via mobile

We stayed here for our last two nights in Vietnam.. After two weeks traveling we need a couple of days of rest and relaxing and got exactly that. We ( 2 adults and 4 Children ) booked the weekend welcome package.. One suite room and another room next door for kids.. Location is fantastic, breakfast was amazing and we loved relaxing around the swimming pool. We received access to residence club lounge which gave us all day refreshments and evening cocktails and food. Rooms are large and well equipped, with a great view. Staff are very helpful and friendly.. Thank You..

  • Stayed April 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank PLJMLS
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NewWorldHotel, General Manager at New World Saigon Hotel, responded to this review, May 2, 2013
Dear PLJMLS,

Thank you very much for your high ranking us five-star here on Trip Advisor.

I would take this opportunity to express our appreciation for sharing your opinions about our buffets, Residence Club guestrooms and other benefits on Trip Advisor.

We look forward to serving you again in the near future.

Best regards,
David Wicker
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Singapore, Singapore
Level Contributor
165 reviews
51 hotel reviews
common_n_hotel_reviews_1bd8 61 helpful votes
5 of 5 bubbles Reviewed April 11, 2013

Tis hotel is a gem in Ho Chih Minh city. Service is great and food at the cafe is excellent.
It is also located in a convenient place for one to walk to the various markets and shopping areas. For children there is a small park directly across the hotel...but you need to be careful. There are many chains set up in the park to prevent motor bikes from parking there, this is my assumption. Makes it a bit hazardous to walk around.

  • Stayed April 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Westiekhoo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tara O, Public Relations Manager at New World Saigon Hotel, responded to this review, April 17, 2013
Dear Westiekhoo,

Thank you very much for your high five-star ranking of New World Saigon Hotel on Trip Advisor.

We are pleased you enjoyed your stay with us and hope that you had a great time here in Ho Chi Minh City.

We look forward to serving you again in the near future.

Best regards,
David Wicker
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Glasgow, United Kingdom
Level Contributor
41 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
4 of 5 bubbles Reviewed April 4, 2013

Only spent 2 nights here and found it to be adequate for our needs. Free wifi in the lobby area only. The location was nice opposite a small park and its near Ben Thanh market. Breakfast choice was excellent with every taste catered for. The staff were friendly and helpful which is always important to me. The huge lobby was always busy with groups coming and going. The Lounge was a pleasant area to sit for a relaxing drink/snack with accompanying musicians.

  • Stayed March 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank sunflower049
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NewWorldHotel, General Manager at New World Saigon Hotel, responded to this review, April 8, 2013
Answer:

Dear sunflower049,

Thank you very much for your positive feedback about New World Saigon Hotel.

We pride ourselves on our great location and attentive associates. We hope that you enjoyed your recent trip in Ho Chi Minh City and hope to welcome you again soon.

Best regards,
David Wicker
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about New World Saigon Hotel

Property: New World Saigon Hotel
Address: 76 Le Lai Street, District 1, Ho Chi Minh City 70000, Vietnam
Location: Vietnam > Ho Chi Minh City
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #37 of 448 Hotels in Ho Chi Minh City
Price Range (Based on Average Rates): $
Hotel Class:5 star — New World Saigon Hotel 5*
Number of rooms: 533
Official Description (provided by the hotel):
Ideally located within the vibrant business hub of District 1, with easy access to the famous Ben Thanh market and many landmarks, museums and cultural centers of Ho Chi Minh City, New World Saigon Hotel provides 533 spacious guestrooms and suites offering the perfect ambiance for both concentrated work and undisturbed relaxation. Just seven kilometers from Tan Son Nhat International Airport and steps away from the bus station, the hotel is located directly in the city center opposite the lush 23 September Park. The hotel's private limousine service offers a comfortable connection to the airport and all major attractions as well as the Saigon Exhibition and Convention Center (SECC). All guestrooms are equipped with broadband Internet access and plush bedding. If hotel guests wish an extra level of comfort and privacy they may choose the exclusive range of Residence Club Floor accommodation which includes complimentary buffet breakfast, afternoon tea, evening cocktails and hors d' oeuvres at the private Residence Club Lounge. Among the hotel's most distinctive restaurants is Dynasty which serves exquisitely prepared Chinese cuisine that is regarded as one of the finest in Ho Chi Minh City. Parkview and Saigon Bakery offer a relaxing view over the 23 September Park serving delicious lunch and dinner buffets including fresh seafood, international and Asian favorites or freshly brewed coffee and a great selection of home-made pastries. The Lounge features classic and modern cocktails with a wide range of wines and live music, while hotel guests will find Splash a relaxing oasis to unwind the day at the outdoor pool with fresh juices and exotic cocktails. If guests would like to escape the hustle and bustle of Ho Chi Minh City, they can visit The Spa on the second floor offering an extensive spa menu for both men and women integrating Swedish massage techniques and the healing therapeutic effect of aromatic essential oils with contemporary spa treatments. All spa services provide an effective treatment each tailored to the individual guest's needs.Since its opening, New World Saigon Hotel has been one of the premier meeting and event venues in Ho Chi Minh City. A highly experienced and supportive event team, excellent catering and first class facilities for every kind of social or business event make this hotel a popular choice for functions, exhibitions, product launches or conferences.The hotel offers three pillar-free ballrooms accommodating up to 486 people. All ballrooms are equipped with the latest audio-visual and presentation aids and can be divided into several smaller function or breakout rooms. In addition, four smaller meeting rooms are available for private workshops or meetings. ... more   less 
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