Arriving with my elderly parents, we arrived to find they had overbooked and there was only one room not two rooms available. The one room that they did have didn't even have a window. The hotel's solution was to send one of us to stay at another hotel 3km away!! After almost 30 minutes of arguing and finally upon my demands of speaking to the general manager a room was found with a window - hardly an extravagant request! The final outcome was an extra bed being added into the one bedroom. I am still trying to get a refund for the pre-paid booking for 2 hotel rooms.
I don't recommend anyone stay there as the room standards are quite low and the comments by other writers regarding noise is very true if you have a pool view room or have a low level room overlooking the very noise street.
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- Also Known As:
- Grand Hotel Ho Chi Minh City
- Grand Ho Chi Minh City
- Grand Hotel Vietnam