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Sofitel Saigon Plaza
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Reviews (2,440)
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1,631 - 1,636 of 2,440 reviews
Reviewed December 8, 2013

Very secure and well organised stay! Bravo to food and beverage variety on breakfast and lunch.
Hotel had only one problem - frequent deactivation of room swipe card keys. With a very little contact with mobile or any electronic equipement the keys were forgetting the connectivity and we had to go down at reception (very busy people) to make new one and come up. It becomes annoying when 2 people are together and keys dont function.
Enjoy nearby malls, Le Duan area walking distance to all city center attractions. Airport taxi is recommended for Airport pick-up and drop as its tough and strange at Ho Chi Minh Airport, I didnt feel secure.

  • Stayed: April 2013, traveled on business
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Thank IndianTravelLover
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Frederik D, Executive Assistant Manager at Sofitel Saigon Plaza, responded to this reviewResponded December 9, 2013

Bonjour,

Thank you for such a positive feedback after your recent stay with Sofitel Saigon Plaza.

We genuinely love to look after our guests and our aim is to exceed their expectations.
Thank you for your constructive comments on some points needing improvement. I will be following-up with the respecitve managers involved in order to ensure that we deliver the service that you expect.

Thank you for recommending Sofitel Saigon Plaza to your friends and we all look forward to welcoming you back soon.

With very best regards,
Frederik Deman

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Reviewed December 8, 2013

Stayed here for a couple of days. The executive floors were really nice. The detail of service from the staff members in the executive lounge was stunning. They knew me by name and took such good care of me and my requests.

Room Tip: Get a room at the executive floors (18-19), so worth it!
  • Stayed: December 2013, traveled solo
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Thank hagander
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Frederik D, Executive Assistant Manager at Sofitel Saigon Plaza, responded to this reviewResponded December 9, 2013

Bonjour,

Thank you for your review here on Trip Advisor and for staying with Sofitel Saigon Plaza.

We are extremely pleased to hear that we are keeping up with the high standards of service.
Moreover, every guest is unique! This is why we remembered your name. Our aim is to provide a personalized service and I am truly glad to hear that you have enjoyed this attention.

We look forward to welcoming you back with our undivided attention.

With very best regards,
Frederik Deman

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Reviewed December 7, 2013

We recently had a three night stay in a club level room. Everything about this hotel was fantastic, from the way we were greeted, the service in the club lounge, selection of drinks and savouries, the beautiful staff.

Our room was very up to date and everything was perfect.

I think it was very well situated and we nearly always walked apart from a cab to a restaurant recommended by the girl at the travel counter - which was beautiful !!!

We definitely recommend staying here and we hope to be back soon
Mandy and James

  • Stayed: November 2013, traveled as a couple
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Thank socky1966
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Frederik D, Executive Assistant Manager at Sofitel Saigon Plaza, responded to this reviewResponded December 9, 2013

Bonjour,

I am extremely thankful to you regarding such positive feedback!

I felt very proud of our Sofitel Ambassadors when hearing that they have all provided you with high standards of service.

We look forward to welcoming you back with our undivided attention.

With very best regards,
Frederik Deman

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Reviewed December 7, 2013

This hotel is faultless in terms of service and facilities. Check in took a little longer than expected, this was mostly down to the receptionist trying to get us to upgrade to a club room which we weren't interested in as we did not intend to spend much time at the hotel.

The room was stylish and clean with an amazing bathroom and lanvin toiletries which smelt amazing. The nighttime sweets were an unexpected treat.

We also loved the rooftop top and had quite a few beers in the evening enjoying the view.

Location is pretty good and central. Coffee bean and Hard Rock Cafe were in walking distance as well as many other restaurants so we didn't need to pay for breakfast at the hotel which was a little pricey in my opinion. A taxi cost 130000 dong from the airport.

  • Stayed: November 2013, traveled as a couple
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Thank amazingmuppet
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Frederik D, Executive Assistant Manager at Sofitel Saigon Plaza, responded to this reviewResponded December 9, 2013

Bonjour,

We are extremely pleased to hear that we are keeping up with the high standards of service. Indeed we do our utmost to exceed our guests expectations.

I also thank you for recommending Sofitel Saigon Plaza with the Trip Advisor community.

We look forward to your next visit.

With very best regards,
Frederik Deman

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Reviewed December 5, 2013

I have enjoyed many fine hotels around the world and would put the Sofitel right up there at the top.The facilities are what you would expect from any luxury hotel, and its location is perfect to explore a lot of the city attractions but its not either of these that caught my attention.
The service of the staff is second to none,bright smiles with a "bonsoir" soon becomes a cherry good morning. The reception staff are clearly well trained and very efficent.Use of the pool is good with fresh towels on the sun beds, you are greeted with a cool refreshing towel and ice water within minutes of arriving. The staff in the dining areas are really good with everything fresh and served with style.
People buy from people.. the staff here make it an easy task.

  • Stayed: December 2013, traveled on business
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Thank Michael C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Frederik D, Executive Assistant Manager at Sofitel Saigon Plaza, responded to this reviewResponded December 6, 2013

Bonjour,

Thank you for sharing your kind review following your recent visit.

We are very proud of our Sofitel Ambassadors and it is always wonderful to receive such kind of comments as yours. We constantly strive to exceed our guest's expectations of service and it is always satisfying to hear that these efforts are noticed.

Thank you for your high recommendation of Sofitel Saigon Plaza!

I then look forward to welcoming you back with our undivided attention.

With very best regards,
Frederik Deman

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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