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“Location and service”

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Renaissance Riverside Hotel Saigon
Ranked #35 of 462 Hotels in Ho Chi Minh City
Certificate of Excellence
Reviewed May 13, 2014

This was another excellent establishment. Clean and spacious rooms , very convenient in the heart of District 1 and staff always cheerful and very, very welcoming. The pool on the 21st level is a great attraction and there seemed to often be a breeze there. We were on the 11th floor. Lower floors like the 8th seemed to get noise from an interior atrium lounge where gustes can gather even after service finishes.The hotel is close to the River and Ban Thanh market.You can enjoy the best fruit made on the planet from markets like this and find a park to have a picnic.

  • Stayed: April 2014, traveled as a couple
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Thank Lanky3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Guestvoice t, Director of Operations at Renaissance Riverside Hotel Saigon, responded to this reviewResponded May 22, 2014

Dear Lanky3,
Thank you for staying with us recently and for the nice review about your stay at the Renaissance Riverside Hotel Saigon.

At the Renaissance Riverside Hotel Saigon, our team is committed to provide a high level of service in all areas and we are delighted that this was transpired throughout your stay. We are pleased to read that you stay was enjoyable. Your positive comments made on rooms, service, pool and location were most kind.

Thanks again for your nice review. We look forward to welcoming you back again in the near future.

Kind regards,
Susantha M.
Director of Operations

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,137 - 1,143 of 2,594 reviews

Reviewed May 12, 2014

My 1st trip to Vietnam!
I had a short 3 night stay in beautiful hotel.

All the hotel staffs are very friendly, from the house keeper, to the concierge, to the staffs in Club Lounge. Marriott is very successful in maintaining the consistency of its service standards!

My check in was wonderful! I was shown to my club room with river view by a hotel staff and done my check in there. The room was clean and well decorated, as I expected from Marriott.
This room even has the USB charger and AV connection ports at nice locations.
There is a bedside control panel for all the lighting in the room.

The Club Lounge was very well designed and decorated, with nice music playing all the time.
Nice staffs like Kim that even reminded my to be careful of pick pocket when I am walking outside on the streets. What a lovely reminder!

The breakfast in the Lounge was great! I can even order my Vietnamese coffee and had the staff delivered to my table. Same to the eggs, freshly prepared to the varieties requested.
I especially liked the fruits! It seems like the fruits in the hotels tasted a lot better.

The Happy Hour from 5:30pm was great as well. Nice food presentation and attentive staffs.
BTW, there are 2 nice PC on nice tables where I wrote this message.

Will stay in this hotel again when I come back again next time.

Room Tip: Club Room facing the River
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  • Stayed: May 2014, traveled solo
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Thank Guan T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Guestvoice t, Director of Operations at Renaissance Riverside Hotel Saigon, responded to this reviewResponded May 15, 2014

Dear Guan T,
Thank you for staying at our hotel and for sharing with us your kind comments and wonderful ratings.

At the Renaissance Riverside Hotel Saigon, our team is committed to provide a high level of service in all areas and we are delighted that this was transpired throughout your stay. We are glad that you liked our Club Lounge. We appreciate your positive feedback on the service provided by our associates, especially Ms. Kim and I have shared the same with the team.

Once again, thank you for your valuable feedback.

Kind regards,
Susantha M.
Director of Operations

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed May 11, 2014

We stayed here two nights spaced 10 days apart. Very professional Staff especially Mr. Vinh (Lounge staff) who is a jolly person extremely helpful, he helped with our check-in, gave us directions for tour companies etc, and gave us a good spot to watch the reunification day fireworks.
Good location - well situated next to some nice restaurants and bang on the river, so its a great view for the river facing views.

Tip: They offer relatively reasonable exchange rates if you need to convert cash.

Definitely recommended

Room Tip: Corner Suites are odd shaped but slightly larger rooms ...
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  • Stayed: April 2014, traveled as a couple
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Thank Tahermk
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Guestvoice t, Director of Operations at Renaissance Riverside Hotel Saigon, responded to this reviewResponded May 15, 2014

Dear Tahermk,

Thank you for taking the time to write your review. We are delighted that your stay with the Renaissance Riverside Hotel Sagion was enjoyable.

I am most pleased to read that our team, especially Mr. Vinh went above and beyond to make your stay comfortable. As you have very truly mentioned, the Saigon river view from our rooms are just amazing and it is a great location right in the middle of the business district.

We hope to welcome you back at our hotel on your next visit to Ho Chi Minh City.

Kind regards,
Susantha M.
Director of Operations

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed May 11, 2014

Had the best time staying here with excellent service across the board, located very central to local food and nightlife. would defiantly come back to stay. not much to say as it was a very good experience, very good price and central to Saigon city.

  • Stayed: April 2014, traveled on business
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Thank Cam C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Guestvoice t, Director of Operations at Renaissance Riverside Hotel Saigon, responded to this reviewResponded May 15, 2014

Dear Cam C,

Thank you for the nice review for your recent visit to the Renaissance Riverside Hotel Saigon!

I am very happy to hear that our staff was attentive and provided excellent service to you. At the Renaissance, your satisfaction is at utmost importance and we are delighted to serve you from the moment you arrive to ensure a seamless experience throughout your stay.

Thank you so much for sharing your experience and we hope that you will have another opportunity to stay with us soon in the future!

Kind regards,
Susantha M.
Director of Operations

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed May 11, 2014

Great customer service from the front desk, the concierge, and the Lounge staffs.
The room was very cleaned and the bed was very comfortable..
If I have to travel to Ho Chi Minh City again, the Renaissance hotel is my hotel of choice.

  • Stayed: May 2014, traveled on business
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Thank Anthony P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Guestvoice t, Director of Operations at Renaissance Riverside Hotel Saigon, responded to this reviewResponded May 15, 2014

Dear Anthony P,

Many thanks for the great review you wrote regarding your recent visit at our hotel.

At Renaissance Riverside Hotel Saigon, exceeding guest expectations is our greatest priority. We are glad to know that our ambassadors from the Front Desk, the Concierge and the Lounge were able to comprehend your needs and perform accordingly to make your stay enjoyable.

Thank you again for your wonderful review that is highly treasured by our entire team. We hope you would soon honor us with a revisit and share your generous feedback yet again.

Kind regards,
Susantha M.
Director of Operations

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed May 8, 2014

Stayed with my wife, room #1909, my friends (couple), room #1910. Thanks to Ms. Kim Chi, we received complimentary upgrading to Executive Riverview Room. Beheld a very intoxicating Saigon River from the room out. Moreover, she arranged a bottle of sparkling wine and some strawberry in deep chocolate to celebrate my wife's birthday.
All the staff are attentive to entertain guests. The catering service was also excellence. I will choose to stay here again if I come back.

  • Stayed: May 2014, traveled as a couple
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Thank HW_GeorgeCHIU
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed May 8, 2014

Although this hotel carries the brand name of the Renaissance chain, it is in fact fairly dated in terms of its rooms and design. Nevertheless, the room size is generous. I stayed there with my Marriott points and therefore should not be too negative. The location is pretty good as it is in the middle of their district 1 (CBD) and right by the river. It is within walking distance to some of the major tourist attractions (Opera house, Cathedral, Post Office, War Museum etc.). If you can get a good deal, its worth considering.

  • Stayed: December 2013, traveled as a couple
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Thank Matthew C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cuong T, Director of Operation at Renaissance Riverside Hotel Saigon, responded to this reviewResponded May 9, 2014

Dear Matthew C,

I thank you for staying with us during your recent visit to Ho Chi Minh City and regret that your experience at Renaissance Riverside Hotel Saigon was no in par with your expectations.

Though we are glad to receive your good rating about our location, we regret that we couldn’t meet your expectation about design and rooms. We are constantly upgrading our facilities to meet the demands of our valued guests and it is only through comment such as yours we are able to navigate our upgrade in right direction to improve our products.

Once again, thank you for your feedback.

Kind regards,
Susantha M.
Director of Operations

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Renaissance Riverside Hotel Saigon

Address: 8 - 15 Ton Duc Thang Street, District 1 | District 1, Ho Chi Minh City 70000, Vietnam
Phone Number:
Location: Vietnam > Ho Chi Minh City
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#8 Business Hotel in Ho Chi Minh City
#18 Romantic Hotel in Ho Chi Minh City
#18 Family Hotel in Ho Chi Minh City
#28 Luxury Hotel in Ho Chi Minh City
Price Range: $131 - $194 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Renaissance Riverside Hotel Saigon 4.5*
Number of rooms: 336
Official Description (provided by the hotel):
Renaissance Riverside Hotel Saigon is a hotel for the curious, the adventurous, and for those who see every journey as a chance to be inspired by the unexpected. We are here to help you find authentic local experiences; we are passionate about the neighborhood and believe in Business Unusual. With sensational panoramic views of the Saigon River, and in the midst of the vibrant business and tourist hub of Ho Chi Minh City, the Renaissance Riverside Hotel Saigon is the leading 5* lifestyle hotel in Saigon. The hotel features total 336 comfortable and spacious Guest Rooms and Suites as well as two exceptional dining venues – Viet Kitchen and Kabin Restaurants - which offer amazing culinary journeys across international and Cantonese cuisines as well as local flavors and specialties. A cool and trendy Rbar on hotel ground floor, relaxing Atrium Lounge, an open air social event venue Liquid Sky Bar, rooftop pool, an on-property spa and a Fitness Center complete the full list of services. ... more   less 
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Also Known As:
Renaissance Ho Chi Minh City
Ho Chi Minh City Renaissance

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