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Grand Silverland Hotel & SPA
Ranked #30 of 457 Hotels in Ho Chi Minh City
Certificate of Excellence
Sydney, Australia
Level Contributor
15 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
“Top hotel”
Reviewed April 8, 2014 via mobile

We stayed at the Grand Silverlands Hotel for 7 nights and stayed 1 extra. We liked the hotel very much. The breakfasts were very good with much variety. The staff were warm and friendly. The position was very good and that is always important. My wife put a can of Coke in the freezer one night and about 2:00 am it exploded and blew the plastic freezer compartment door to bits and they made no fuss about it. Saigon was a very entertaining, vibrant, busy city. We loved it.

Stayed June 2013
Helpful?
1 Thank GeraldFitzgerald
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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1,613 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (370)
Date | Rating
  • Arabic first
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Hebrew first
  • Indonesian first
  • Italian first
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  • Vietnamese first
  • Any
English first
London, United Kingdom
Level Contributor
20 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed April 7, 2014

We recently stayed here for three nights and loved it. The location is great, and the staff couldn't do enough for us. The included breakfast was fantastic, and the tour team were knowledgable. The rooftop swimming pool was fantastic, great cocktails served by friendly staff and the views are incredible. The rooms seemed to be more suited to business clients and lacked a personal touch, but overall a fantastic stay!

  • Stayed March 2014, traveled as a couple
    • Value
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    • Cleanliness
    • Service
Helpful?
Thank bodge82
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cardiff, United Kingdom
Level Contributor
26 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 40 helpful votes
Reviewed April 6, 2014

Great hotel right next to the market in HCM.

Bell boys and door staff are extremely helpful and very genuine. Very intuitive and bring guide books to you to help with your stay.

Front desk staff are friendly and accommodating. Allowed early check in on our first morning and late check out on our last day.

Rooms had no windows but comfortable enough. Very clean.

Great pool on the 10th floor with excellent views. Nice amount of loungers for a break from shopping. Great views of the city at night.

Compact gym, but does the job for a quick workout.

Breakfast was the only let down. Staff were unattentive. Constantly had to ask for dishes to be refilled as empty. Staff were just chatting in the corner instead of paying attention to stocks. When asked, food took over 20 minutes to be replenished. Shame really as this was the only let down of the hotel!

Room Tip: Get a room with a window if can. The fake window mirror threw us a few times!
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  • Stayed April 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank cerijones
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Binh D, General Manager at Grand Silverland Hotel & SPA, responded to this review, April 10, 2014
Dear Cerijones,

Thank you very much for your review. I am pleased to learn that you over all satisfied with your stay.

I very much appreciate your good feedback on the staff who you found very helpful and accommodating. It is great that they are able to show a genuine hospitality.

Thanks for bringing to my attention on the breakfast service. This has been addressed to The Restaurant Manager for his prompt action.

If your travel plans bring you back Saigon, we are glad to serve you again.

Sincerely,

Do Xuan Binh
General Manager
Grand Silverland Hotel and Spa
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London, United Kingdom
Level Contributor
13 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed April 3, 2014

We stayed here for 4 nights in late March and it ticked all the boxes we were looking for in a hotel. It has a great location to all the main tourist sites, the market is literally around the corner and the war remnants museum is within easy walking distance.

On arrival we were offered drinks and a cold towel whilst credit cards/passports and forms were filled out and were quickly shown to our room. We stayed in a windowless room on the fourth floor, which at first was a little unusual, but we soon got used to it. The breakfast selections were varied and we certainly didn't go hungry!

All staff were extremely helpful in booking excursions (we did the cu chi tunnels which was great!) and flagging down taxis.

There was a convenience store literally opposite the hotel which had snacks and water at reasonable prices too.

The only very minor downside about this hotel is that on our first night, we heard lots of traffic from our room. After that, we were not disturbed - perhaps we had acclimatised - but I guess it's to be expected from a hotel in a central and busy location. However, this point would not stop me recommending this hotel to anybody else.

  • Stayed March 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank LouiseOS89
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Binh D, General Manager at Grand Silverland Hotel & SPA, responded to this review, April 3, 2014
Dear LouiseOS89,

Thank you very much for your review on TripAdvisor.

I am pleased to learn that you overall satisfied with your recent stay.

At Grand Silverland, we wish to provide a friendly and efficient service to make sure the guest is stress free and comfortable with our standards.

We appreciate your feedback and recommending our hotel to readers. We look forward to welcoming you back soon.

Sincerely,

Do Xuan Binh
General Manager
Grand Silverland Hotel and Spa
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Vienna, Austria
Level Contributor
12 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed April 3, 2014

We stayed at the Grand Silverland Hotel for the first few nights of our 4 week travel through Vietnam and loved it so much we booked another two nights at the end. As we were traveling with our two kids (3 and 6) it was a great choice, because of the great location (walking distance to most of the sights and shopping) and the rooftop pool has a great view of modern Saigon, big enough to keep the kids happy and cocktails for the parents at sunset! First we stayed in one of the suites (with an amazing jacuzzi tub - the kids spent hours splashing around in it) and then in one the smaller, cheaper executive rooms (the staff recommended us to take the cheaper room the second time we stayed there, which we thought was extremely thoughtful!) We always had a comfy double bed and a single bed. The aircon worked without a hitch, water and fresh fruit provided every day, lovely choice of breakfast, good laundry service ... The staff was extremely welcoming and helpful! Especially the doormen, reception staff and travel desk! The pool staff wasn't great, but good enough. My husband had back problems when we arrived, after a massage at the spa he was as good as new! The hotel organized our transfer to Mui Ne with one of their very safe drivers and recommended a great restaurant for dinner (Nha Hang Ngon, 160 Pasteur Ben Nghe, Quan 1 - we ended up going back on our last evening). We would definitely recommend the Grand Silverland Hotel and Spa for families - even with noisy and active kids like our two!

Room Tip: The executive rooms have a double bed and a single bed. Great for a family!
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  • Stayed February 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Stanismaus
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Binh D, General Manager at Grand Silverland Hotel & SPA, responded to this review, April 3, 2014
Dear Stanismaus,

It is so excited to read your review. We are honor to welcome you and your family twice to Grand Silverland.

I am happy to learn that your stay is a memorable one and the kids have enjoyed many activities while in the hotel.

Overall, we are happy that you had a wonderful experience and look forward to seeing you back in the near future.

Sincerely,

Do Xuan Binh
General Manager
Grand Silverland Hotel and Spa
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Paris, France
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed April 2, 2014

We stayed 2 Nights our way back to London .So we decided to stay in 4 Start hotel to spoil us little bit ,
We are very unhappy about The poor service we received.
First we requested a double bed and we had a twin bed putting together (in bad way)
On the first day we had a quick snack , in the bar , it was horrible / waiting half hour before to have a sandwich , the lady at the bar was unfriendly and incompetent
We asked to speak with the Manager to resolve the bed issue and complain about the service . The Front office manager arrived and do not understant ours concerns (and sorry but his english was as poor as the service)and ..... did nothing after to make us listening
Welll for the price we paid we did not received the quality expected.
We will not recommand this hotel , some of 3 start hotel , half price are much better that this one!!!!

  • Stayed February 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank LaurieOrly
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Binh D, General Manager at Grand Silverland Hotel & SPA, responded to this review, April 3, 2014
Dear LaurieOrly,

Thanks for the feedback on your recent stay.

It is quite disappointing to learn that your stay was not very successful.

At our hotel, staff attitude and professional service are our top focus. I am quite surprised that there was staff with such a negative behaviors in our team. I will assure that action will be taken right away.

Please accept my sincere apology for a negative experience.

We appreciate your comments and will for sure work on to improve our service.

Sincerely,

Do Xuan Binh
General Manager
Grand Silverland Hotel and Spa
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Manchester, United Kingdom
Level Contributor
59 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
Reviewed April 1, 2014

I will start by saying that this is A REALLY GOOD HOTEL and I would not like to think that my review would stop anyone staying here. We stayed here in mid February and we really liked it , we were upgraded to a very nice room . One of the private apartments balcony, opposite the hotel ,was the home of a fine looking cockerel , which seemed to be the streets alarm clock.There is not much the hotel can do about that but that is the only reason I knocked a point off the sleep quality buttons. The entrance to the hotel is quite grand and oozes quality. The decor ,the staff , the breakfast are all first class.

Unfortunately, when we returned in late March we given a small ,quite shabby little room on the top floor .( if we had been given this room on our first visit we would not have stayed then!) but the worst thing for us was that the centrally operated AC was not doing anything ! Two visits from engineers over the space of an hour failed to fix it , maybe the upper floors are at the "end of the system" and the air has lost its cool? but then I am not an engineer.

We decided to move hotels . The Manager was very sorry that he could not find us a better room as the hotel was fully booked. I started looking on the internet in the foyer and the Manager was a great help he was phoning the hotels that sounded OK to me on TA. Eventually our tour agent heard of our plight and booked us into a very nice 5 star riverside hotel( The subject of another review)

We are VERY fussy about where we stay, we travel a great deal in the UK's winter months and choose our hotels with great care . I will have no hesitation in booking the Grand Silverland again but I will make sure that that I know exactly which room I will be given. The ratings given are of course based upon our first visit in Feb.

  • Stayed November 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank mike m
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Binh D, General Manager at Grand Silverland Hotel & SPA, responded to this review, April 1, 2014
Dear Mike,

Thank you very much for a detailed review.

Although there are positive and negative points, I think it is a fair feedback. It is quite pity that we are not able to upgrade you for a second stay due to room availability.

Please accept my sincere apology for the inconvenience. We hope to welcome you back to your favorite executive room.

Sincerely,

Do Xuan Binh
General Manager
Grand Silverland Hotel and Spa
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Grand Silverland Hotel & SPA

Property: Grand Silverland Hotel & SPA
Address: 125 Ly Tu Trong Street, Ben Thanh Ward, District 1, Ho Chi Minh City 700000, Vietnam
Location: Vietnam > Ho Chi Minh City
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Suites Swimming Pool Airport Transportation
Hotel Style:
Ranked #30 of 457 Hotels in Ho Chi Minh City
Price Range (Based on Average Rates): $
Hotel Class:4 star — Grand Silverland Hotel & SPA 4*
Number of rooms: 89
Official Description (provided by the hotel):
Grand Silverland Hotel & Spa offers luxuriously appointed rooms and suites in a timeless elegant design. They are spacious, and excellent features include complimentary WIFI, air-conditioning and LCD TV. The hotel boasts a rooftop terrace with outdoor pool and splendid views over the city. Business guests will appreciate the business centre and the meeting facilities. Guests can enjoy an invigorating work-out in the 10th floor fitness centre. An ideal choice for business travellers as well as holidaymakers. The magnificent Grand Silverland Hotel & Spa enjoys a privileged location in the business district of Ho Chi Minh City, just a minute's walk away from Ben Thanh market, Reunification Palace, War Museum, other attractions and entertainment. The hotel is also preferred place of busy business travellers as it is just within walking minutes from to many large business centres and buildings such as Sunwah Tower, Opera Building, Bitexco Building, Metropolitan Building, AB Tower, Saigon Centre and Gemadept Tower. ... more   less 
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