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“Excellent Boutique Hotel”

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Grand Silverland Hotel & SPA
Ranked #29 of 466 Hotels in Ho Chi Minh City
Certificate of Excellence
Reviewed February 1, 2013

The Grand Silverland Hotel & Spa in Saigon should be best described as an excellent boutique hotel. At first I had difficultly assessing its overall aura. As we first approached hotel we noticed the high level of activity in the neighborhood. This is attributed to its location one block from the rear entrance of the Ben Thanh Market. Previously we spent time at both The Grand & Rex Hotels. The hub of activity in District 1 has now shifted to the area around the market. The location for all activities is excellent. It’s a good jumping off place while in Saigon. This Hotel really lives up to its reputation & glowing reviews. Everything you expect from an elite Boutique hotel is evident from the moment you hit the front desk. It is modern, well-decorated, and absolutely immaculate. Its staff led by the ever present & very personable front desk operations manager that transcends to smiling, energetic, and always helpful staffing individuals. A brief history of this hotel should be injected at this point. The hotel is a little over a year old. The Silverland Group contracted to manage this facility two months after it was built. As I was informed, the people of Vietnam own the land, the builder or developer contracts with the state to build the physical structure. Only one hotel in Saigon both built & manages its facility. This in part explains the few downsides to this facility. The fitness facility is small and needs to be relocated. Most likely the seventh floor putting green area if the local peoples committee will approve it. The pool area needs more lounge chairs. Again a limitation unfortunately was brought on by the original design plans. The elimination of the roof top fitness area would easily facilitate more seating. Though the affinity pool is not large if provides a splendid panorama of the Saigon skyline.
We opted for the suite that has windows facing the street. The room could not have been better. The bedding and pillows are excellent. There was a desktop Dell computer with internet access available. Our bath room contained a large pie shaped shower, whirlpool, steam bath with three different shower heads. We liked the location of the large closet & digital safe. You should be aware that some interior rooms do not have windows.
The Spa facility should not be dismissed. Two foot massages, a facial for the spousal unit and a full 90 massage was both enjoyable & relaxing.
My wife & I recommend this facility.

Room Tip: Ask for a room with a window. Also an upgrade to a suite is advisable.
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  • Stayed: January 2013, traveled as a couple
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5  Thank genee333
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Binh D, General Manager at Grand Silverland Hotel & SPA, responded to this reviewResponded February 3, 2013

Dear Genee333,

Thank you very much for sharing a very detailed review on TripAdvisor.

I am glad to read that you are impressed by the hotel interior and service at Front desk, especially the welcoming atmosphere when entering the hotel.

Besides, it is great that our small but well organized facilities have met your expectation.

We very much appreciate your kind words and I am sure, it you have a chance to return Saigon, we will more than welcome you back.

Sincerely,

Do Xuan Binh
General Manager
Grand Silverland Hotel and Spa

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1,253 - 1,259 of 1,716 reviews

Reviewed January 31, 2013

As this was our first visit to Vietnam and a 10 night stay at this hotel, we were a bit unsure, what to expect,we booked a taxi pick up from the airport, via the hotel,but had a problem at passport control and a 2 and half hour wait,phoned the hotel to explain, and they said don't worry we will wait for you now.thats what i call service and my first impression of the hotel service.
After reading all the reviews on trip advisor, how can you add to all the good reviews about this hotel they are correct,as for the complaints you can't please everybody,all the time
On our 1st morning we were greeted by the general manager Binh and was asked if he could help in any way,any problems please contact him, also we were met at breakfast by Man the front office manager who was also very informative,as are all the staff nothing was a problem to them.
My overall comment if you stayed in a large hotel you would be a number,but in this hotel it is the personal touch that counts Binh keep up the good work. as for the staff i don't want to mention any particular member as all the staff are equal and a credit to you and your company,even now back home we are still in touch with some members of staff whom we befriended and keep in touch by email its great to have new friends on the other side of the world
Thanks once again Binh hope to see you soon.

John & Margaret

Room Tip: request a high room if possible due to street traffic at low level
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  • Stayed: January 2013, traveled as a couple
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1  Thank John H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Binh D, General Manager at Grand Silverland Hotel & SPA, responded to this reviewResponded February 1, 2013

Dear John,

Thank you for sharing your experience. I am very happy to meet you and your wife personally and have a chance to talk and make sure you are comfortable at all time. I am sure the hotel team were very honor to provide you professional service. Thus, I promise that I will pass on your feedback to serve as an encouragement.

It is quite pity that you had encountered such an unexpected experience at the first impression on check in at the immigration. However, I am glad that you overcome the situation with some times consumed and reached the hotel safely.

We are happy to keep in touch and please do let us know if you return Saigon, we are glad to welcome you again.

Sincerely,

Do Xuan Binh
General Manager
Grand Silverland Hotel and Spa

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Reviewed January 29, 2013

The hotel is located just one street from the Ben Thanh Market, and within walking distance to major sights. Grand entrance with an elegant and modern look. The rooms are nice, modern and clean but not very large. Enough space for two people, and you spend most of your time outside the hotel. Very nice pool on the top of the hotel, but only about 6 chairs, so be there early. Free internet is provided, also at the pool. All in all a very nice hotel and the location is very central.

  • Stayed: December 2012, traveled as a couple
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1  Thank knsv
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Binh D, General Manager at Grand Silverland Hotel & SPA, responded to this reviewResponded January 29, 2013

Dear KNSV,

Thank you very much for sharing your experience. We are happy to hear that you overall satisfied with your stay.

If you have a chance to return Saigon, we are pleased to welcome you again.

Sincerely,

Do Xuan Binh
General Manager
Grand Silverland Hotel and Spa

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 28, 2013

This was our first trip to Vietnam and first stop was HCMC, we had no idea what to expect and booked this hotel after reading previous reviews on Trip Advisor and I cannot differ from all the good reviews I read on this hotel.

We were greeted at the airport by the flashing Grand Silverland sign, which made our day, arrived at the hotel and were again greeted by their friendly staff who had our reservation ready to go, we were checked into our room and advised where all the facilities were, Putt Putt golf on Level 7 and the Pool on Level 10. Great little pool too just wish there were more space for deck chairs. We asked about the shopping also and were well advised on where to head to, Saigon Square is a must.

The rooms were spacious and very clean and we made sure to get a room with a window, no view of anything but at least a window for light. Air con was in perfect working condition, superb breakfast in the mornings and the hotel itself is well located and we walked everywhere.

I would highly recommend this hotel to anyone looking for a reasonably priced hotel which has everything you need for a comfortable stay, friendly staff and located in a great area.

Room Tip: As per previous advise book a room with a window
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  • Stayed: January 2013, traveled as a couple
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1  Thank Marie Anne C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Binh D, General Manager at Grand Silverland Hotel & SPA, responded to this reviewResponded January 29, 2013

Dear Mare0104,

It is our pleasure to be the first stop of your trip in Vietnam and Saigon. We are happy to know that you are treated in a professional manner from the airport, in-room check in to experience the pool.

I am also pleased to learn that during your stay, the room cleanliness and breakfast have as well met your expectation.

Again, we appreciate your kind words and your recommendation to the reader on Tripadvisor. We hope to welcome you back in the near future.

Sincerely,

Do Xuan Binh
General Manager
Grand Silverland Hotel and Spa

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Reviewed January 27, 2013 via mobile

We used this hotel as a transit from the uk to Cambodia and back. After getting a taxi at HCMC airport to the hotel we were welcomed in the hotel lobby by the friendly and efficient staff, given a complimentary drink while all the paperwork was done, didn't take long about ten minutes or so, then shown to our rooms. We had chosen the executive rooms. Very spacious, very clean and well presented with fresh fruit and cakes on the table. Jacuzzi bath was great after a days sight seeing. After freshening up, 14 hr flight from Manchester had to be washed off, we headed downstairs for a meal. The menu in the restaurant was very extensive with western and oriental dishes that cost us about $30 with drinks for four adults. The breakfast buffet is very extensive, again both western and oriental choices, over the total of 5 mornings we had there I tried a bit of everything and couldn't find fault with any. The location is perfect in district one if you like to walk and explore as we do. If you don't the taxis are cheap and the bell boys will flag one for you. They have a tour desk, who arranged a tour the the cu chi tunnels for us, very cheap at about $15 each with a guide and air conditioned mini bus. Walk out the front door turn right then right again and the bahn tan market is 100 meters down the hill in front of you. Not far to walk to the war museum, they provide a map and directions. The rooftop pool is clean and tidy with a bar/restaurant area with good food. Short on sunbeds due to size restriction but great views of the city and fantastic staff. Good place to unwind after sight seeing with a beer or two. Overall a fantastic experience at this hotel. Would recommend to anyone everytime, we will certainly use it again.

  • Stayed: January 2013
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3  Thank markel2007
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Binh D, Manager at Grand Silverland Hotel & SPA, responded to this reviewResponded January 28, 2013

Dear Markel2007,

I can't say enough how happy I read your review on TripAdvisor. It is great that our services and facilities met your expectation overall. Although you wrote all good about all aspects, we tell our-self that we should maintain and try to make it better and better.

Again, we appreciate very much for kind words and hope that we will make it better to welcome you back in the future.

Sincerely,

Do Xuan Binh
General Manager
Grand Silverland Hotel and Spa

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Reviewed January 27, 2013

have stayed in a number of hotels in HCMC and this was the best value for money with a pool thats for sure its cleanand comfortable with helpful staff and close to the markets i would stay there again for sure

  • Stayed: September 2012, traveled with friends
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2  Thank thegrif1969
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Binh D, General Manager at Grand Silverland Hotel & SPA, responded to this reviewResponded January 28, 2013

Dear Thegrift1969,

Thank you for a short note after your recent stay at our Grand Silverland Hotel &Spa.

I am happy that you found a good value for your choice with convenient hotel location and great view of the pool.

If you have a chance to return Saigon, we are pleased to welcome you back.

Sincerely,

Do Xuan Binh
General Manager
Grand Silverland Hotel and Spa

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 22, 2013

My husband and I spent 6 nights here. The reasons for choosing this hotel was the proximity to the food, the hairdressers, the shoe shops, the safe money exchange ..etc.The money saved from using taxi going to & fro restaurants/shopping made up for the price difference with less expensive hotels.
The staff was so friendly and extremely helpful.e.g Extra towels are no trouble, new keys, airport transfer is close to what you pay with meter taxi. ($5 difference or so, but less worry about timing & unscrupulous drivers).
Breakfast is wonderful. Clean, lots of tasty choices with main soup dish changed everyday.
e.g Monday : Pho, Tuesday : Bun bo hue (spicy Beef soup), Weds : Bun Rieu (Crab/seafood soup) .
My pharmacist customer recommended this to me, as it was very children friendly for her family.
Definitely recommended for everybody who wishes for a clean, comfortable, air cond. hotel with a pool in the middle of exciting Saigon.

Room Tip: Pay $10 or so for a room with a window, as you would enjoy the view of afternoon showers over the st...
See more room tips
  • Stayed: February 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
3  Thank 2achievements
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Binh D, General Manager at Grand Silverland Hotel & SPA, responded to this reviewResponded January 25, 2013

Dear 2achievements,

We are pleased to welcome you for 6 night stay at our Grand Silverland Hotel & Spa.

It is nice to hear that you enjoyed the hotel location and breakfast. And I am impressed to know that the staff have promptly accommodated your requests in a professional manner.

Thanks for your Pharmacist customer who introduced you to stay at our hotel and that you have made a right decision. We hope that we will maintain the service quality and welcome you back in the near future.

Sincerely,

Do Xuan Binh
General Manager
Grand Silverland Hotel and Spa

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Grand Silverland Hotel & SPA

Address: 125 Ly Tu Trong Street, Ben Thanh Ward, District 1, Ho Chi Minh City, Vietnam
Location: Vietnam > Ho Chi Minh City
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Suites Swimming Pool Airport Transportation
Hotel Style:
Ranked #29 of 466 Hotels in Ho Chi Minh City
Price Range: $81 - $147 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Grand Silverland Hotel & SPA 4*
Number of rooms: 92
Official Description (provided by the hotel):
Reflections of the real Saigon. Stepping into Grand Silverland Hotel & Spa is a little like stepping back in time. Historic prints recount tales of an older Saigon, while classical furniture and décor echo the city’s French-colonial past. Here you will be greeted by ao dai-attired staff, ready with a warm smile and a refreshing welcome drink. Everything at Grand Silverland exudes calm and serenity, in vivid contrast to the vibrant city streets that gleam beyond panoramic floor-to-ceiling windows. Every aspect of Grand Silverland has been created with meticulous attention to detail, culminating in a hotel experience the meets every need of the modern traveler while never losing sight of the hotel’s Saigon roots. International cuisine compliments authentic local fare, a modern fitness center accompanies traditional spa treatments, and serene guest rooms provide the perfect base from which to explore the boundless energy of this beguiling city’s streets. Welcome to the real Saigon. ... more   less 
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