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“Grand Silverland Hotel and Spa”

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Grand Silverland Hotel & SPA
Ranked #29 of 458 Hotels in Ho Chi Minh City
Certificate of Excellence
Reviewed July 6, 2012

Pros: A beautiful hotel with staff and service second to none. Ho Chi Minh is such a cheap place so eating in the hotel was extremely reasonable as were cocktails etc. The staff couldn't have been more obliging. We became very fond of one in particular who went above and beyond to make our stay pleasurable. The rooms were very good, with enormous beds. The location was perfect, right near the markets (2 mins walk).
Cons: The noise from the street (we were on the 5th floor) was fairly constant and every couple of hours a loudspeaker would go past, apparently a woman selling rice cakes. Who needs rice cakes at midnight????? also the curtains weren't thick enough so the light came into the room. You were allowed to smoke in the hallway which may offend non smokers however as a non smoker I didn't find that the halls smelled of smoke because they used a big vacuum/air purifier during the day to clean the air. The pool was tiny but clean and amazing views of the city.
We would definitely stay again.

  • Stayed: June 2012, traveled with friends
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Thank lilymayloo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Management response:Responded July 11, 2012

Dear Lilymayoo,

Thank you for the beautiful word about your stay at our Grand Silverland Hotel and Spa. We very much appreciate your wonderful comments about the service and our staff. I am very proud to hear that our people provided the level of service you expected. It is our aim to make guest feels they are treated by heart as a family member and that they feel easy at home. I am also pleased to know that you are comfortable with the beds, hotel location and reasonable price quoted at the New Day Cafe & Lounge.
Beside the positive comments, I also appreciate your constructive feedback on the curtain which needs to look into to make it darker. It is our aim to create a natural atmosphere in the hotel, so, we only set up 1 smoking floor, other than that, all areas in the hotel are non smoking including the Restaurant, Lounge, Lobby... We are happy to entertain the smoker at the front entrance where they can enjoy smoking and view the activities at the hotel front.
Dear Lilymauyoo, again, thank you for sharing your experience and we look forward to welcoming you back in the future.
Sincerely,

Do Xuan Binh
General Manager
Grand Silverland Hotel and Spa

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,324 - 1,330 of 1,674 reviews

Reviewed June 28, 2012

My boyfriend and I recently stayed here for three nights in June. We had a fantastic time, and loved the hotel.

From the moment we arrived at the airport, the service we received was great with an attentive driver waiting for us. The rooms were very comfortable and there was more then enough space. An added feature of the hotel is the roof top pool, which after a day of vsiting the sites it was nice to cool down in the pool.

The staff were great, and ensured we felt safe and comfortable. As this was our first stop in our trip to Vietnam the door staff gave us lots of advice about what to avoid and so on.

The location was also very good. Just a one - two minute walk to the market with lots of places to each also nearby.

I would definitely recommend this hotel, and if we return to HCMC would also stay again.

  • Stayed: June 2012, traveled as a couple
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1  Thank emy-lou86
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Management response:Responded July 2, 2012

Dear Emy-Loud86,

Thank you very much for taking the time to post your review on TripAdvisor.

I am happy to know that you have been warmly welcomed and offered utmost attention from our Driver upon arrival. I am also pleased that you are taken care by our staff personally and make sure you are in safe and comfortable at all time

Dear Emy-Loud86, again we appreciate your kind word and look forward to welcoming you back in the future.

Sincerely,

Do Xuan Binh
General Manager
Grand Silverland Hotel and Spa

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed June 19, 2012

We stayed at the Grand Silverland in late May, and found the rooms comfortable and the staff friendly. A great base to explore Ho Chi Minh City, just around the corner from Ben Thanh Market, and night markets. Also easy walk to many restaurants, bars and 'street cafes'. Breakfast was good, as was the roof top pool, located next to the tiny gym. We would stay again on our next visit to Saigon.

  • Stayed: June 2012, traveled as a couple
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Thank Tony G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Binh D, General Manager at Grand Silverland Hotel & SPA, responded to this reviewResponded June 21, 2012

Dear Tony G,

Thank you very much for staying at our Grand Silverland Hotel & Spa.

I am pleased to know that you overall satisfied with our service, facilities and found our staff friendly.

If you have any chance to come back Saigon, we are happy to welcome you again.

Sincerely,

Do Xuan Binh
General Manager
Grand Silverland Hotel and Spa

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed June 16, 2012

This place looks great but isn't great! We got very cheap rooms from agoda, so can't really complain.
Staff have no idea what is going on, very unattentive, takes a long time for them to take your food order or come back to ask if you want a drink. They are more interested in talking amongst themselves.
Walls VERY thin.. Can hear everything next door... Ha ha everything
Pool was alright, would have been better if there was a staff member up there to give you a drink list. Gym was the smallest thing I have ever seen, didn't even bother going in.. Too small for 2 people.
All in all, it's ok.. Dont have high expectations

  • Stayed: June 2012, traveled as a couple
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Thank Kel P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Binh D, General Manager at Grand Silverland Hotel & SPA, responded to this reviewResponded June 17, 2012

Dear Kel P,

Thank you very much for your comments about our Grand Silverland Hotel & Spa.

All of your comments are welcomed and greatly appreciated. We would like to take this opportunity to thank you for your feedback on the Food and Beverage service. This will be passed on to the concern department for improving the quality of the service as well as the staff attitude.

Dear Kel P, again thank you for sharing your experience. Definitely, all the comments will be discussed among our team and more training will be conducted to enhance the level of service.

Sincerely,

Do Xuan Binh
General Manager

Grand Silverland Hotel and Spa

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed June 15, 2012

We stayed here for 8 nights in june 2012. We first got room 602. Never accept this room! There is a construction elevator situated on the outside of the bedroomwall. This elevator is going up and down all day long! The first time we called reception, the acted as if they didn't know what we were talking about. After several phonecalls they admitted that there was constructionwork going on. When we asked if this could stop because it made terrible noise, they asked as what we were doing in our room at daytime. We should be out exploring the city! When you are out, you don't hear the noise, was the simple answer of the hotel reception staff. 
The next morning construction started early so we decided to ask for an other room. This was a bit of a problem. Hotelmanagement told us that they knew about the problems of room 602 but that the intire hotel was noisy and a new room would give us something else to complain about. After a long discussion they decided to give us a different room, room 712. In front of this room they were  constructing the floor of a large balcony, paving it with bitumen ( bad smell) and gravel. Construction started at 10:00 pm  until 11:30 pm. After calling reception it became clear that they were not willing to do anything about it. They really don't care about the guests. They just pretend  they don't understand a word you are saying, or they really don't.
Other downsides: breakfast is okay but not extreamly good (and asian orientated) elevators are terribly slow, the gym is a hoot it is only 4 sqm!! All rooms get new wooden floors so a lot of sawing and constructionworkers in the hotel all day, walls are paperthin: you can hear your neighbours talking, caughing and babies crying. Doors slamming at night and early in the morning. Staff speaks no or poor english, hoteltours are extreamly expensive, please check the touroperator next door they charge you more then half the price!

Are there any upsides? Yes, the doormen are very friendly, they smile all day long and try to do their best to make you feel comfortable. Second, the pool is nice, and the location is great, that is about it. But you can find these things elsewhere as well. I would not recommend this hotel to any of my friends! At least not for the coming 2 years or so. First they need to finish it and learn how to run it.

Room Tip: Don't accept room 602 or 712 in 2012
  • Stayed: June 2012, traveled as a couple
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2  Thank flapfluit
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Binh D, General Manager at Grand Silverland Hotel & SPA, responded to this reviewResponded June 17, 2012

Dear Flapfluit,

Thank you very much for the comments after your stay at our Grand Silverland Hotel and Spa!

All your comments are highly appreciated and we assured that this will be taken seriously. I am pleased to inform that the mentioned elevator has been stopped until we have an alternative solution to avoid any disturbing to the guest.

Your feedback on the engineering side and Breakfast will be passed on to the concerned departments and that it will be looked after to improve our quality service.

Dear Flapfluit, again, thank you for sharing your experience and if your travel plans bring you back to Ho Chi Minh city, we look forward to welcome you back.

Sincerely yours,

Do Xuan Binh
General Manager

Grand Silverland Hotel and Spa

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed June 13, 2012 via mobile

For folks who plan to shop or go around Ho Chi Minh City by foot this is the perfect place to stay.

My impression is that this hotel has either newly opened or they've been around a couple of years already but it's nicely maintained, since everything seems to be new and sparkling clean.

I like the interior of the lobby and coffee shop and ofcourse the rooms which is very cozy.

Most rooms have whirlpool tubs. They give you ample supply of toiletries and complementary bottled water per day.

The best part of this hotel is its LOCATION! If you plan to shop at Bến Thành Market, Saigon Square or even try the weekend night market just outside Bến Thành Market, then this hotel is really perfect since by foot it's only 3 mins away from Bến Thành Market and 10mins to reach Saigon Square.

I just want to caution those who will book online via Agoda, make sure to book a room for two if you are not alone or else they will charge you $10 per person per night for the 2nd person and $20 more per night per person for the third person sleeping on an extra bed. The maximum person allowed per room is just 3.

Their staff are all nice, honest & very accomodating. In fact my friend forgot one luggage at the lobby. She went back to get it and it's still there, stored properly by the bellboy.

They have Free wifi access everywhere including the rooms! And they even have two computers at the lobby for complementary use.

They can also arrange a package tour, some are cheaper, the other a bit more expensive.

Their exchange rate is also competitive and without a commission unlike those in the black market.

I'm happy we chose this hotel. If given another opportunity to go back to HCM city, I would certainly choose to stay here again.

  • Stayed: June 2012
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Thank DennisGutierrez
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Binh D, General Manager at Grand Silverland Hotel & SPA, responded to this reviewResponded June 19, 2012

Dear Dennis Gutierrez,

Thank you very much for your kind words about our Grand Silverland Hotel & Spa and taking time to share your experience on the Trip Advisor.

It is my pleasure to learn that you found our staff nice, honest and very accommodating.

Your feedback on the hotel interior, atmosphere, location and service are highly appreciated.

Dear Dennis Gutierrez, again, thank you and if your travel plans bring you back to Ho Chi Minh City, we are happy to welcome you again.

Sincerely,

Do Xuan Binh
General Manager
Grand Silverland Hotel and Spa

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed June 2, 2012

I booked an incorrect day to stay at the botel on booking.com and would have been charged 160USD for not showing up, so asked if I could book another room so that I was only penalty charged for one night.

The only rooms available were the suite rooms which they would give me for a very special price.

There is a part of me that feels that I have been ripped off a bit from this. I spoke with them in reception as well as phoning from the airport as soon as I had realised my mistake. But at the same time I didn't want to pay 160 dollars for missing the rooms.

I don't think the hotel matched the 4 stars it claims to have. I acknowledge my mistake too, as with sites like booking,com if that sort if error happens then it is hard to undo such things.

If I stay in HCMC again I will be sure to book elsewhere.

The pool was nice but everything else in the room and hotel was a bit mediocre for my liking.

Not the best start to my trip here but wasn't the worst.

Room Tip: Book somewhere else!
  • Stayed: May 2012, traveled as a couple
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5  Thank Leng M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Grand Silverland Hotel & SPA

Address: 125 Ly Tu Trong Street, Ben Thanh Ward, District 1, Ho Chi Minh City 700000, Vietnam
Location: Vietnam > Ho Chi Minh City
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Suites Swimming Pool Airport Transportation
Hotel Style:
Ranked #29 of 458 Hotels in Ho Chi Minh City
Price Range: $81 - $156 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Grand Silverland Hotel & SPA 4*
Number of rooms: 89
Official Description (provided by the hotel):
Grand Silverland Hotel & Spa offers luxuriously appointed rooms and suites in a timeless elegant design. They are spacious, and excellent features include complimentary WIFI, air-conditioning and LCD TV. The hotel boasts a rooftop terrace with outdoor pool and splendid views over the city. Business guests will appreciate the business centre and the meeting facilities. Guests can enjoy an invigorating work-out in the 10th floor fitness centre. An ideal choice for business travellers as well as holidaymakers. The magnificent Grand Silverland Hotel & Spa enjoys a privileged location in the business district of Ho Chi Minh City, just a minute's walk away from Ben Thanh market, Reunification Palace, War Museum, other attractions and entertainment. The hotel is also preferred place of busy business travellers as it is just within walking minutes from to many large business centres and buildings such as Sunwah Tower, Opera Building, Bitexco Building, Metropolitan Building, AB Tower, Saigon Centre and Gemadept Tower. ... more   less 
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