I have used this company for most of my travel on Vietnam and that has been a mistake. The open bus ticket has been ok but the day tours have been most disappointing. The tour to Sapa of 3 nights and 2 days was very badly organised. We were collected from the Hanoi office and brought to train station. The train was clean Jane comfortable. The next day we are met by guide and mini bus and brought to Sapa. When booking I was not made aware of the fact that there were 2 classes of hotel and ended up staying alone in a different building.
On the first day you walk 12 km and are followed and helped on muddy paths by the local women. We asked the guide how should we repay them and he said you don't have to but we thought we would give them a tip. When we arrived in the village the women then forcefully attempted to sell their craftwork to us. The prices were very high.
Next we ate lunch in a dirty restaurant where they get our order wrong from very small menu. For the hour we are there all of the tables were surrounded by local kids and women trying to sell things.
Then we walk a little more and take bus back to Sapa. The next day we walk to a waterfall and there are no women helpers and the selling is more relaxed. There was a lot of free time on the trip in Sapa and we felt tat what we did could have even easily done in one day if we had returned to Sa for lunch the I rest day.
On the last day we were taken to restaurant near the train station. The restaurant owner took our vouchers and collected the train tickets. He did not bring mine until close to the time when the train was leaving. We felt it was a scam as many people then eat dinner in his restaurant as we arrive much too early before the train.
Overall I think that Sinh Tourist is living off its past reputation. If they continue to not care about their clients this reputation will be lost forever.
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