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“Good Value, just not quite as advertised”

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Little Saigon Boutique Hotel
Certificate of Excellence
Reviewed November 19, 2013

This hotel is perfectly adequate for people not in need of five star luxury but don't want to be in the backpacker district. The hotel is centrally located within 15 minutes walking of the major sites; War Remnants Museum, Reunification Palace and the Bitexco Financial Tower and Ben Thanh Market. It is situated down a small alley which adds to the authenticity of being in Vietnam. The hotel is small, and was reasonably priced, although the room we stayed in was not as advertised. The hotel website states that all deluxe rooms include DVD, welcome fruit basket on arrival, turndown service, writing desk, daily newspapers and flowers. We didn't see any of these!! The balcony was very different to that which is pictured on the website. There were no chairs or table and it would have been difficult to fit these on. My partner smokes and it was adequate for him to go outside. When we queried the balcony with reception we were told the one on the website is the "Grand deluxe" room but we have seen no option to book this room. The view is not exactly exciting - Taka plaza is small and view from the rooms at the front is largely of the concrete building opposite, so don't book this hotel if you want a room with a (good) view. Staff were friendly and the hotel was clean and comfortable and the bathroom was spacious - ideal for a cheap stay in the city. Overall good value, just not quite as advertised.

  • Stayed: November 2013, traveled as a couple
    • Value
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Thank GreenwichSarah
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Phuhao, Manager at Little Saigon Boutique Hotel, responded to this reviewResponded November 20, 2013

Dear Writer,

Many thanks for your constructive comments and we really appreciate these suggestions that will help us to look at ourselves and take the necessary actions to rectify these issued immediately.

First of all, I on behalf of the Management, would like to apologize for your unpleasant feeling when staying with us during your recent visit in this vibrant City.

Regarding your Deluxe room without fruit basket, DVD, daily newspaper as advertised on our flyer placed the front desk, we would like to clarify that these benefits already withdraw from all OTAs and the flyers we placed at the Reception counter are the Updated ones. By right, we do remove these benefits from most of the popular OTAs, but your one has not updated yet. We apologized for that.

Any rates, since you are not really satisfied with our level of service and that is our mistake. We again apologize about that and one thing I just want to make sure with you that these issues will be rectified at once and we look forward to welcoming you come next year with us and you will notice the changes in practical, but not words.

With best regards/ John La - Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Reviewed November 1, 2013 via mobile

I too was disappointed with the size and no window on a standard room. Its something you would expect in a very expensive cramped city, not in Saigon.
My room door was next to the stairs.

Unfortunately every morning the cleaning staff starting from 6am made a bit of noise on the stairs and at the cleaning trolley they placed outside my door. The door had large gaps around it which did not help.

Breakfast did not look worth paying any money for.

My gf who had been staying with her family in Saigon, had decided she wanted to sleepover a couple of nights in the hotel. (As I have travelled extensively for business through Asia, China, Taiwan, hk I always book for 1 person and never had issues bringing girls overnight). So it was a shock when she came to the hotel and they did not allow her to enter. and I was unable to amend my booking for 2people and instead they forced us to pay a $15 charge per night. The room rate was only 30 per night!

Stayed: November 2013, traveled solo
Thank JayKay777
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Phuhao, Manager at Little Saigon Boutique Hotel, responded to this reviewResponded November 1, 2013

Dear Writer,

Many thanks for your selecting our hotel as your home away from home during the recent Business trip in Saigon and we believed that you would enjoyed and appreciated with our central location whereas you just walked a few steps to all of the major tourist places in this bustling city.

Taking this opportunity, I would like to clarify with you that you booked thru OTAs for 1 person and that night you would like to bring your Vietnamese GF into the room for overnight that is against our local law that does not allow Foreigners to share the same room with our local girl WITHOUT a Marriage Certificate and our room rates for Single & Double occupancy is also different. Probably, our staff did not explain to you clearly about these and the misunderstanding raised from here.

Thank you very much for your constructive comments and we look forward with pleasure to welcoming you & your friends back with us in the coming time.

With best regards/ John La - Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed October 28, 2013

Ticked every box. Once found off a side ally, you'll find that it's a fantastic location and base for everything you want to see in HCMC. The staff give great advice and were very helpful and friendly. Reasonable price too.

  • Stayed: October 2013, traveled solo
    • Value
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Thank Sesniex1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Phuhao, General Manager at Little Saigon Boutique Hotel, responded to this reviewResponded October 29, 2013

Dear Writer,

Thank you very much for your fantastic comments and what you have commented is exactly as what we want to offer to our valued guests.

Yes, our location can't beat as we are the only Hotel located on the Le Loi Boulevard and you can access any key tourist attractions within a walking distances and we are in short alley, therefore, you definitely have a good and sound sleep as It blocks all of the noise from the busy street outside.

Once again, thank you and look forward with pleasure to welcoming you and your friends back with us the coming time.

With best regards/ John La - Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed October 26, 2013

My husband & I stayed here for 4 nights recently at the end of our Vietnam holiday. We arrived on a wet afternoon and had just come from a luxury suite at the Novotel in Nha trang. Our first impressions weren't that great but after the first night & having a fabulous sleep to the hum of the air con units on the balcony, we thoroughly enjoyed our stay. The hotel is only small but has all the luxuries in the room equivalent to a 5 star hotel. The housecleaning was amazing & very helpful as we're all the staff..

Room Tip: Room with a balcony
  • Stayed: October 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
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1  Thank SG1366
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Phuhao, Manager at Little Saigon Boutique Hotel, responded to this reviewResponded October 27, 2013

Dear Writer,

Thank you very much for your fantastic comments & comparing us with the 5* hotel and what you have commented is exactly as what we want to offer to our valued guests.

Yes, our location can't beat as we are the only Hotel located on the Le Loi Boulevard and you can access any key tourist attractions within a walking distances and we are in short alley, therefore, you definitely have a good and sound sleep as It blocks all of the noise from the busy street outside.

Once again, thank you and look forward with pleasure to welcoming you and your friends back with us the coming time.

With best regards/ John La - Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed October 24, 2013

I recently went to Ho Chi Minh City and the city could be overwhelming. This hotel really gives me some sense of home and quietness. It is located in an alley way so its away from the busy streets but location is very convenient (walking distance to the war museum). The female receptionist (Minh) was very very helpful and sweet. A friend came over and left and 5 seconds later, she called my room to check if im ok. I WAS REALLY TOUCHED. The manager is very helpful that when I needed to get my wound checked, he directed me to the nearest clinic. The rooms are clean and its really perfect size for where I want to spend the rest of my night sleeping. Also, amazing breakfast, coffee and they serve dragonfruit!!!!

Room Tip: theres no pool i think
  • Stayed: October 2013, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Beaversurfer
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Phuhao, Manager at Little Saigon Boutique Hotel, responded to this reviewResponded October 25, 2013

Dear Writer,

John & Mi Lam and the "little" TEAM send our best regards to you and feel very encouraged & motivated with your GREAT comments on everything during your recent stay with us and we can't be complacent, but still have a long way to go and our aim is to make any single guests who select our Little Hotel Chain as home away from home.

We look forward with pleasure to welcoming you & your friends back with us in the coming time.

Yours very truly,

John La/ Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed October 23, 2013

The hotel is in a good location but a little hard to find down an alley needs a more prominent sign out on Le Loi. Interesting walk into the hotel though. Our room was good, clean, well presented and had a window on 5th floor. My husband thought the room and bathroom a little small but I think you only sleep there. Our room was beside the lift and we were a bit concerned that we would hear it through the night but we couldn't hear it at all. The bed was comfortable and the shower was hot if you wanted a hot shower. The breakfast was a bit ordinary but it was advertised as a continental breakfast. There was no in room safe but there was a safe available at reception. The reception staff were extremely helpful. The hotel is a short walk to Ben Thanh Market, museums and the river. There are plenty of retaurants and ice cream shops close by.

  • Stayed: October 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
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Review collected in partnership with this hotel
Thank LouLou602013
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Phuhao, Manager at Little Saigon Boutique Hotel, responded to this reviewResponded October 24, 2013

Dear Writer,

Thank you very much for your fantastic comments and what you have commented is exactly as what we want to offer to our valued guests.

Yes, our location can't beat as we are the only Hotel located on the Le Loi Boulevard and you can access any key tourist attractions within a walking distances and we are in short alley, therefore, you definitely have a good and sound sleep as It blocks all of the noise from the busy street outside.

Once again, thank you and look forward with pleasure to welcoming you and your friends back with us the coming time.

With best regards/ John La - Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed October 21, 2013

This hotel was in a good location for shopping but not that central, it was clean but my room was very small with no window, this room was not the picture advertised. My brother got to this hotel hours earlier then me and was asked to pay an extra $5 dollars for the room I thought I'd originally booked. Other then this it was OK.

Room Tip: Like I said in my review, I was given a room that did not reflect the picture advertised for this ro...
  • Stayed: October 2013, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank kealls01
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Phuhao, Manager at Little Saigon Boutique Hotel, responded to this reviewResponded October 21, 2013

Dear Writer,

Many thanks for your constructive comments and we really appreciate these suggestions that will help us to look at ourselves and take the necessary actions to rectify these issued immediately.

I on behalf of the Management, would like to apologize for your just "ok" feeling when staying at our "little" and we want to make any single guests who select our "little" boutique one to have the best possible memories on our central location, personalized services and happy feeling when leaving at our hotel.

Regarding your review, I would like to share with you some other points that could make a better understanding here. First of all, Le Loi Boulevard where our hotel located is just 200 meter right side from Ben Thanh market ( symbol of Saigon ) and 600 meter left side from Saigon Opera House ( typical & oldest theater in Saigon ), if we are not central, we can't be in this strategic place like this.
- Secondly, you booked with us 2 Standard rooms with a small window, and your brother pays us for US$ 5 net/ nite more for upgrading to our Deluxe room with big balcony and you don't.

Nevertheless, since you are not completely satisfied with our level of services, even you appreciate our location & comfy bed, please accept our sincere apology for this inconveniences and we look forward to having another chance to service you for your next trip in Saigon.

With best regards/ John La - Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Little Saigon Boutique Hotel

Address: 36Bis/ 2 Le Loi Street, Ho Chi Minh City 70000, Vietnam
Phone Number:
Location: Vietnam > Ho Chi Minh City
Amenities:
Bar / Lounge Free Breakfast Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
Ranked #6 of 930 B&Bs / Inns in Ho Chi Minh City
Price Range: $29 - $67 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Little Saigon Boutique Hotel 2.5*
Number of rooms: 18
Official Description (provided by the hotel):
Little Saigon Boutique Hotel is a low rise, contemporary architectural designed building. Located right in the heart of vibrant Saigon - Le Loi Boulevard, next to the TAKA shopping plaza and within easy walking distance to the key attractions of Saigon: Ben Thanh market, the Opera House ect... The little Saigon hotel with 18 elegantly designed rooms with modern facilities and amenities offers guests a refined and relaxing environment for business and leisure travelers alike. The hotel is also ideally located for those who want to experience the city's bustling nightlife, from cheap & cheerful street food vendors to chic cosmopolitan nightclubs and lounge bars and Vietnamese local products. ... more   less 
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