We stayed 4 nights in this hotel.
The first 3 nights were ok, triple room for 21$ per night (2 people) without breakfast.
The last night they asked/ordered us to move to another room on the 6th (lift until 5th floor) at 8pm for an old couple.
Firstly they overbooked our room without advising us before and secondly they lied about the new room, supposed to be the same.
Small double bedroom, the sink was stuck, smelly room, much more noisy than the first one (side of the street with nightclubs) and everything for the same price...
We decided to complain about that because we accepted to change to be nice and they finally just try to rip us up.
We ask for a significant discount, we had to fight almost 1 hour.
The staff understood our position, but not the manager who wasn't happy and btw who didn't speak english.
Without speaking vietnamese, I know what she said about us to the staff wasn't nice at all with killer's eyes and she was expected us to check out at 8pm even if we booked since 4 days because she simply didn't care about us.
- Official Description (provided by the hotel):
- Nestled in the heart of District 1 - Pham Ngu Lao / Tay Balo, New York Thien Phuc Hotel is an ideal spot from which to discover Ho Chi Minh City. Only 7. Km away, this 1-star hotel can be easily accessed from the airport. A haven of rest and relaxation, the hotel will offer total renewal just steps away from the city's numerous attractions such as Delta Adventure Tours, Mekong Tours, Bobby Brewers.The facilities and services provided by New York Thien Phuc Hotel ensure a pleasant stay for guests. For the comfort and convenience of guests, the hotel offers business center, room service, tours, safety deposit boxes, bicycle rental.Hotel accommodations have been carefully appointed to the highest degree of comfort and convenience, with television, desk, internet access – LAN, ironing facilities, mini bar in each room. Besides, the hotel's host of recreational offerings ensures you have plenty to do during your stay. When you are looking for comfortable and convenient accommodations in Ho Chi Minh City, make New York Thien Phuc Hotel your home away from home. ... more less
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