We stayed at this hotel for four nights. It was by far the best hotel of our five hotel, four city tour in Thailand, Vietnam, and Malaysia. The room was newly furnished or refurbished and spotlessly clean every single day. The hotel is conveniently located within a five to fifteen minute walk from the Notre Dame Cathedral, the Opera house, the City Hall, the Re-unification Palace, Saigon Square ( 1 and 2), and the Ben Thanh Market. We walked everywhere and only had to take a cab to get to and from the airport. Plenty of good restaurants nearby. Lots of shopping. Relatively safe area.
This hotel "made" my trip! One of the highlights were the fantastic breakfasts that were included with the room rate. They make their famous Vietnamese Pho per order for you at breakfast. They also had the best French croissants, breads, and cookies. There was fresh juice from a juicer, fresh rice rolls made to order. We have had many buffet breakfasts at larger hotels with a larger, more impressive spread, but we enjoyed this one the most because of the quality and personal service. The staff of this hotel were very friendly and genuinely made us feel like valued guests the whole time we were there. We found a good rate on the Internet and for the value, I don't think you can do better. If we ever go back to Ho Chi Minh City, we would definitely stay again. The beds and quality of the linens were very good as well.
If I had any criticisms for future improvement, I would have to say that the bathtub was very slippery, and the wavy bumps on the bottom didn't help. They need rubber bath mats. The front desk clerks need to be trained as concierges, ( or hire a concierge). We asked for walking directions to a popular spa nearby and they sent us on a wild goose chase 20 minute walk in the wrong direction only to find that this place was diagonally across the street from them...on the same block!!! This was after they looked it up on "google". But, I attribute this problem to a general lack of maturity in customer service. Vietnam just hasn't reached a certain level of sophistication yet in the tourism industry. We experienced this at restaurants as well. It's not for lack of trying. They are very nice, and polite always, and your requests are always greeted with a smile.
- Official Description (provided by the hotel):
- We commit to 120 luxury accomodations with all the comforts of home with: Air - conditioning, bathtub, cable TV, LCD TV, coffee / tea, internet access, wifi, mini bar, safety box, hair - dryer, shower, etc and 01 meeting-event room with 80 sqm and 50 seats, is suitable for holding conferences or the company gatherings. Our all the amenities and services you would expect from a hotel 3 start in hcmc. We have a coffee lounge where Afternoon Tea is served complimentary every Sunday. Tea or coffee coupon is also available at rooms for you to use any time. Our motto is "Feel like Home" - With modern equipment system, complete service system, professional service style together with friendly hotel staff and reasonable prices, we undertake to bring you satisfaction during your time in Nhat Ha 3 Hotel - is a best hotel in Ho Chi Minh. Hotel 3 Star in HCMC ... more less
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