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“Hoi An Express A Great Tour Company For Vietnamese & Cambodian Holidays”
Review of Hoi An Express

Hoi An Express
Book In Advance
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$30.00*
and up
Half Day Cu Chi Tunnels Tour from Ho Chi Minh
More attraction details
Attraction details
Fee: Yes
Recommended length of visit: More than 3 hours
Owner description: Dreaming of new horizons ? Hoi An Express is definitely your best solution. Created in 2002, we are one of the leading tour operators in Viet Nam. Hoi An Express aims to deliver quality, diversified, and personalized travel services to its guests with focus on professionalism, customer orientation, and integrity. Specialized in luxury travels, Hoi An Express arranges small group tours with luxury transportation and professional tour guides, reaching all Vietnamese destinations. Our Services are Tours, M.I.C.E Services, Luxury Transportation, Hotel Reservation, Air/Train Ticket, Visa Services...Our objective is to provide a magical and unforgettable experience to all of our guests. Please do not hesitate to contact us if you have any questions or need more information. Hoi An Express is honored to have the opportunity to serve you and design together the perfect trip you've been dreaming of. Are you ready for the adventure ?
Useful Information: Activities for older children
Brisbane, Australia
Level Contributor
4 reviews
common_n_attraction_reviews_1bd8 2 helpful votes
“Hoi An Express A Great Tour Company For Vietnamese & Cambodian Holidays”
Reviewed November 30, 2013

My husband I have just returned from a trip to Vietnam and Cambodia booked through Hoi An Express. The trip was wonderfully organised from the initial emails with Sylvia who modified parts of the tour to fit in with our requirements - all our requests were dealt with efficiently and speedily.
All aspects of the tour exceeded our expectations. Nothing was too much trouble and, for the majority of the time, it was just us with a tour guide and a driver. All the guides had exceptional knowledge of the areas we were in and did everything to ensure we had a great time.
During our stay in Hoi An, Typhoon Haiyan was predicted to hit the area so Hoi An Express made the arrangements for us to be relocated from a hotel on the coast to a hotel further inland – because of the efficiency with which this was organised, with we never felt threatened by this storm in any way. Luckily for the local people, the storm moved further up the coast. At all times during this event, Hoi An Express kept in touch with us to ensure that any fears we may have had could be addressed.
All the accommodation on the tour was of a high standard, and the meals provided were very good. Although there were numerous tours included in the trip, at each stop there were extra tours that you could book if you wished. We booked a couple of these and they were again of a very high standard.
We have been recommending Hoi An Express to all our friends if they go to Vietnam as we are sure they will come away as happy as we are with the exceptional service provided.

Visited November 2013
Helpful?
1 Thank Barry-Doff
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hoi An Express E, Managing Director at Hoi An Express, responded to this review, December 3, 2013
Dear Barry-Doff,

Warm greetings from the Hoi An Express – Executive Tours!

Many thanks for spending a few minutes of your time in writing us such a wonderful and positive feedback about our tours and services. We are very much flattered with all your kind words and happy at the same time for having satisfied all your needs during your Vietnam and Cambodia trip last November. Sylvia is in fact one of our most active staff that meticulously provides great customer service to most of our visiting guests. The same goes for our drivers and guides all over the country.

We were quite happy and of course lucky that the storm Haiyan didn't hit Hoi An during that time as we were all worried already with what happened to the Philippines. We always make sure that our team and staff are all ready to accommodate all customer issues & concerns in these types of situations.

Again, we would like to say a big thanks for all the positive feedback and for recommending us to your friends back home. We greatly appreciate all the efforts and we look forward in serving you once again when you get back to Indochina.

Best regards,
Pham Que Anh (Annie)
Managing Director
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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414 reviews from our community

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English first
Brisbane, Australia
1 review
“You won't be disappointed”
Reviewed November 27, 2013

If you want a stressless, no fuss holiday, then leave it to the Hoi Sn Express team for their local knowledge and excellent choices of accommodation, tours, support and ongoing advise and communication.
Lam was our Vietnamese angel, who saw to it that our every need for our disabled daughter was considered and acted upon. She ensured we were well informed from the planning stage to landing and beyond.
Being met at the airport by a HAE team member made the arrival process a breeze and we were out in no time at all, on our way to our hotel.
We purchased a scoopon voucher to HCMC and Hoi An and we just loved our time at both places with Hoi An being an absolute favourite...the Venice of Asia. What a beautiful place!!
I would love to go again one day and I would definitely ask for Lam to organise it for me.
Thank you Lam...you are an angel.

Visited November 2013
Helpful?
Thank Leenze
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hoi An Express E, Managing Director at Hoi An Express, responded to this review, December 2, 2013
Dear Leenze,

Warm greetings from the Hoi An Express – Executive Tours!

Thank you so much for taking your precious time in writing us a feedback about our Scoopon promo, our services, and our very lovely staff. I’m sure it was a pleasure also for Lam to have had the opportunity to serve you the best way that she can during your time here in Vietnam. We are all happy to hear that you loved your stay in HCMC and of course in Hoi An.

We look forward for your return to Vietnam and we’ll be more than happy to organize everything for you once again in the near future!

Best Regards,
Pham Que Anh (Annie)
Managing Director
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
4 reviews
“Hoi An Express - Really Impressed”
Reviewed November 27, 2013

For starters, let me just say a big thank you to all the staff and guides from Hoi An Express. Their professional approach and friendlness really made this trip something special for my wife and I.
We booked the tour from a Scoup-On and not knowing what to expect we held reservations on how good they would be from a Scoup-On. I am pleased to say that it was a fantastic experience and we fully enjoyed out trip. We started in Ho Chi Minh City to Hoi An and then Hanoi. If you want to a place to visit, time to move away from Thailand and go to Vietnam and use Hoi An Express. There attention to detail, english speaking guides and support staff and knowledge of the areas and history is fantasic. They were all friendly and would support us in any way.
On arrival we received a package from the Hoi An Express tour opporator at the Hotel. It contain full details of our trip, also a phone for us to use and for them to keep in contact with us. The main thing about that sticks out in my mind is when we were in Hoi An about to do the foody tour. My wife and another traveller were not well enough to ride the bikes. Hoi An Express organise the tour guide and another HOE team member to take my wife and the fellow traveller on Motorbikes so they could still join use on the same tour at no extra cost.
All the accomdationw as great and the food was fantastic, I am now hooked on Dragon Fruit, but finding it hard to get in Australia at places!!!.

All I can say if you wanted to explore VIetnam this is the group you would use. We are already planning on going back again as there is parts we haven't seen yet.
Thanks
Brad

Visited November 2013
Helpful?
Thank Brad P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hoi An Express E, Managing Director at Hoi An Express, responded to this review, December 2, 2013
Dear Brad P,

Warm greetings from the Hoi An Express – Executive Tours!

Many thanks for spending some of your time in writing us such a lively and positive feedback about our company and our services. We are all happy to hear that you and your wife had a great time and ate fantastic Vietnamese food! Hopefully you get to buy a good amount of Dragon Fruits there back in Australia as it is really difficult to find it there.

The HAE team are all excited for your next trip to Vietnam soon! Please let us know where you want to go and what your plans are so we could arrange everything in advance!

Best Regards,
Pham Que Anh (Annie)
Managing Director
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
16 reviews
9 attraction reviews
common_n_attraction_reviews_1bd8 10 helpful votes
“Amazing tour would highly recommend. ”
Reviewed November 26, 2013 via mobile

We did a fantastic Local Life Tour with Hoi An Express tours. We only had 3 nights in the city and on our first night at approx 1130 pm we decided we wanted to do the tour the next day 8am. With the tour desk in the hotel closed we called the 24/7 hotline number. The lady organised for our payment to be taken the next day and for us to be picked up from our hotel. We had a guide called Anh who was fantastic. Very knowledgable and informative. In total there were 5 of us on the tour and we all got along brilliantly. We started the tour by visiting a local temple. We walked the local market with Anh and she had set us a task of asking in Vietnamese how much something was and to buy it. We had great fun walking around the market which had no other tourists there. We bought fresh produce which we were to cook later in the day. Anh then took us to a wonderful local coffee shop where we tried the local iced coffee. We visited a local school then went to a home to cook the produce we had collected from the market. It was an amazing experience and the food was wonderful. The housekeeper was very friendly and patient in showing us the local way of cooking. After lunch we went to a local beauty salon where we had the choice of 2 treatments. The facial was out of this world and was by far the best facial I have ever had. It was most definitely well worth the money. We also met the owner of the company whose house we were cooking in. A lovely friendly gentleman. Would most definitely recommend this tour to anyone who wants to see the real local life of Saigon.

Helpful?
Thank Smudger3008
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hoi An Express E, Managing Director at Hoi An Express, responded to this review, November 27, 2013
Dear Smudger3008,

Warm greetings from the Hoi An Express – Executive Tours!

Thank you for spending some time in writing us an informative feedback about our company, our tours, and our staff in HCMC. We are all happy to hear that you’ve had an amazing time with us during your last visit in Vietnam and of course with your positive recommendations about our services.

We look forward in seeing you once again next time when you get the chance to visit Vietnam!

Best Regards,
Pham Que Anh (Annie)
Managing Director
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Brisbane, Australia
Level Contributor
3 reviews
common_n_attraction_reviews_1bd8 4 helpful votes
“Brisbane to Vietnam”
Reviewed November 22, 2013

Anyone in Brisbane / Australia booking a trip to Vietnam needs to consider putting the team at Hoi An Express at the top of their list. My girlfriend and I also booked a South to North Vietnam holiday package through scoopon and the friendly team at HAE took care of everything else including accommodation,internal flights, transfers, pre visa paper work & tours etc. On short notice they were able to adjust our itinerary to suit our travel dates and everything went over like clock work.Email communications were excellent both prior and during our trip. Upon arrival they even suppled us with a mobile phone for direct contact should something unforeseen have popped up. One of the staff organisers even took time to personally meet with us at one of the airports midway through our stay. Our entire 9 day trip from HO CHI MINH, HOI AN - DA NANG, HA NOI went off without a hitch and we have now returned home with great memories.
To all the very helpful and very friendly staff associated with the Hoi An Express team, Jen and I had the best holiday and we highly recommended your services to all Australians.Thank You.
10/10

Visited November 2013
Helpful?
1 Thank Paul W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hoi An Express E, Managing Director at Hoi An Express, responded to this review, November 25, 2013
Dear Paul W,

Greetings from the Hoi An Express – Executive Tours!

Many thanks for your positive feedback about our company, our staff, and our services especially our Scoopon package deal. We are all ecstatic to hear that you and your girlfriend had a fantastic trip in Vietnam from South to North.

We look forward to seeing and welcoming you again in Vietnam the next time you visit!

Best Regards,
Pham Que Anh (Annie)
Managing Director
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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