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164 - 169 of 4,493 reviews
Reviewed July 15, 2019

A nice modern hotel which good views from upper floors.
Staff were excellent.
Rooms spacious and clean, the Japanese toilet was most appreciated.
The breakfast had something for everyone and despite its size, service was good.
The seafood buffet should not be missed with as much as you could eat and drink.
The hotel was well placed for travelling around Saigon with taxis plentiful and cheap.
We would stay here again.

Date of stay: June 2019
  • Trip type: Traveled as a couple
    • Value
    • Sleep Quality
    • Service
2  Thank Peterb2012London
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Hotel_Nikko_Saigon, Guest Relations Manager at Hotel Nikko Saigon, responded to this reviewResponded July 17, 2019

Dear Peterb2012London,

Thank you for choosing Hotel Nikko Saigon as your residence in Ho Chi Minh City.

We appreciate the chance to learn about your current stay and we are delighted to receive your compliments.
It serves as a validation how much you have enjoyed your stay at our hotel.

Please feel free to let us know if there is anything you need to make your stay more comfortable.

Sincerely,
Hotel Nikko Saigon

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 13, 2019

My first time at Nikko and very happy to return. Clean, spacious, safe, quiet ,professional services and full good facilities for business and leisure stay. Hotel also connects to Nowzone shopping mall with a food court.

Room tip: I stayed on 10th floor and at end of the the building/floor and no traffic noise.
Date of stay: July 2019
Trip type: Traveled solo
Review collected in partnership with this hotel
2  Thank 685chin
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Hotel_Nikko_Saigon, Guest Relations Manager at Hotel Nikko Saigon, responded to this reviewResponded July 13, 2019

Dear 685chin,

Thank you for sharing your feedback regarding your stay! Your satisfaction is our top priority and we are very pleased to receive your comments about our warm services, room space, facilities and helpful staff. Thank you for your trust and we hope to have you again very soon.

Sincerely,
Hotel Nikko Saigon

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 12, 2019

We stayed for 5 days at the Hotel Nikko Saigon and had a wonderful time. This is an excellent hotel. Although the hotel is in district one it is a bit far to walk (weather) to all the tourist hot-spots. Having said that, taxis are cheap so it didn't bother us. The breakfast is amazing; one of the best we have ever had. This hotel probably caters more for business type guests; having said that, as a family of 5 (3 teenagers) we felt the hotel was perfect for our needs and a great base from which to explore the fascinating city of Ho Chi Minh. If we return we would stay at this hotel again.

Date of stay: June 2019
3  Thank s30csm
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Hotel_Nikko_Saigon, Guest Relations Manager at Hotel Nikko Saigon, responded to this reviewResponded July 13, 2019

Dear s30csm,

Thank you for choosing Hotel Nikko Saigon as your residence in Ho Chi Minh City.
We appreciate the chance to learn about your current stay and we are delighted to receive your compliments.

It serves as a validation how much you have enjoyed your stay at our hotel.
Please feel free to let us know if there is anything you need to make your stay more comfortable.

Sincerely,
Hotel Nikko Saigon

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 12, 2019

I booked two nights but needed to cancel because my group wasn't able to get a reservation at the same hotel. I called them and sent them an email just one day after I made the booking and they weren't understanding at all of the situation and would not let me cancel without charging the whole booking.

Do not stay here, their policies are not very considerate for their guests.

Room tip: Book somewhere else.
Date of stay: July 2019
  • Trip type: Traveled on business
    • Service
2  Thank hkam623
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Hotel_Nikko_Saigon, Guest Relations Manager at Hotel Nikko Saigon, responded to this reviewResponded July 15, 2019

Dear hkam623,

Thank you for choosing Hotel Nikko Saigon as your recent stay!
We would like to express our sincerely apology that our associates were less than professional in handling your reservation. When your travel plans bring you back to Ho Chi Minh City, we hope that you will once again return to Hotel Nikko Saigon as this will enable us to show you that this isolated incident is not indicative of the usually high level of service we offer.

With this in mind, please do not hesitate to contact our Guest Relations at gro@hotelnikkosaigon.com.vn or Duty Managers at dm@hotelnikkosaigon.com.vn whenever you need further assistance, or making your next booking, so we can take care of all the details adding a few additional enhancements to somewhat make up for this less than perfect experience.
We look forward to welcoming you back to the warmth and hospitality of Hotel Nikko Saigon in the not too distant future.


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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 9, 2019 via mobile

Lovely entrance & climbing the stairs to the buffet restaurant felt regal. $166d all you can eat plus wine & beer free flowing.
The dining area is elegant & the table setting is nice.
I watched YouTube videos on this place & thought I must visit... in real life, I was disappointed.... I thought there’d be more choices .....the lobster was a bit over cooked & lacked enough sauce.... I tried many of them.... the freshly shucked oysters however was a stand out!
The staff were Outstanding..... always attentive, & always greeted you with a smile, even though I could see they were rushed of their feet .
I’m glad I visited.

Date of stay: July 2019
Trip type: Traveled solo
2  Thank TaliaT_12
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Hotel_Nikko_Saigon, Guest Relations Manager at Hotel Nikko Saigon, responded to this reviewResponded July 15, 2019

Dear TaliaT_12,

Thank you for choosing Hotel Nikko Saigon as your recent stay!
We would like to express our sincerely apology that our buffet dinner was under your expectation. Thank you for your feedback. Although we could not offer you the best buffet, we highly appreciate your compliment for our employees. One of our goals is providing a great hospitality and service, therefore, your compliment motivates every single staff at our hotel.

When your travel plans bring you back to Ho Chi Minh City, we hope that you will once again return to Hotel Nikko Saigon as this will enable us to show you that this isolated incident is not indicative of the usually high level of service we offer.
With this in mind, please do not hesitate to contact our Guest Relations at gro@hotelnikkosaigon.com.vn or Duty Managers at dm@hotelnikkosaigon.com.vn when making your next booking, so we can take care of all the details adding a few additional enhancements to somewhat make up for this less than perfect experience.
We look forward to welcoming you back to the warmth and hospitality of Hotel Nikko Saigon in the not too distant future.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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