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“Fabulous hotel”
Review of Hotel Nikko Saigon

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Hotel Nikko Saigon
Ranked #5 of 458 Hotels in Ho Chi Minh City
Certificate of Excellence
London, United Kingdom
Level 4 Contributor
24 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
“Fabulous hotel”
Reviewed January 3, 2014

This hotel exceeded my expectations on all levels....and I can be a tad fussy having worked in 5 star hotels ;-)

I found the staff excellent , they all knew their jobs, their English was good, the rooms great, the restaurants, in particular the Chinese restaurant was fabulous and such good value...so well priced. I must say that the food at this restaurant has been the best so far in my 14 day trip. Honestly try the chinese restaurant ...it is great !!! The room, the bed, duvet, pillows.....all amazing wonderful fluffy feathers. This hotel room , bed and room amenities have surpassed my other hotels in my trip Intercontinental Westlake Hanoi ( really poor 5 star ...don't stay there), Sofitel Hanoi Plaza good hotel with outstanding service ...but Nikko's rooms and beds still beat them all. The gym is reaaly welll equipped, I went the 3 days I was there. All the spa was excellent. Make sure you book onto Vespa Adventures when you go to Hanoi. I did the afternoon Saigon highlights to get a feel for the city, then the following night did the Saigon by night. Both excellent, the day one gives you an a feel for the city and being in the thick of it, however if was only able to do one, then it would def be the Saigon by night tour....its amazing. Also don't worry about the safety, they are so well run and trained....jeepers i had a family with an 11 year old girl on the Saigon Night tour...it's that safe and something you will not forget !!!

  • Stayed December 2013, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Sydney_AustraliaMel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotel_Nikko_Saigon, Manager at Hotel Nikko Saigon, responded to this review, January 13, 2014
Dear Valued Guest,

Thank you for sharing your fabulous opinion to tripadvisor readers. We have shared with our team members your wonderful comments about our staff’s good English, great rooms and our Chinese restaurant Ming Court where you found the best food as well as our Spa services. You comparison of Hotel Nikko Saigon with big hotel brands is very motivating for us to continue striving our best in providing a memorable and safe stay experience.

We hope you can visit us again in the future. See you soon.

Sincerely,

For and on behalf of the Management
Executive Office
Hotel Nikko Saigon
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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3,401 reviews from our community

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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (558)
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English first
Perth, Australia
Level 3 Contributor
13 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed January 3, 2014

Did a 2 day stop over in Ho Chi Min and can't find fault with the place.
Outstanding service, breakfast, rooms, location and free wifi in the rooms, really enjoyed our stay.
The rooms were also well sound insulated (22nd floor) and couldn't hear anything of the outside world nor the neighbors, a great respite from the crazy city.
They also have a free shuttle bus into the city center which was really convenient.

Wholeheartedly recommend this hotel.

  • Stayed December 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank South F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotel_Nikko_Saigon, Manager at Hotel Nikko Saigon, responded to this review, January 13, 2014
Dear Valued Guest,

It was great to have you with us and we are very happy you had an excellent stay. We appreciate your compliments about our service, breakfast, rooms and complimentary shuttle service. It is good that you enjoyed the advantage of our location where you can look forward going back the hotel to relax in a peaceful and quiet place.

Thank you once again for your support and recommending Hotel Nikko Saigon. We certainly look forward to be of service to you again in the future.

Sincerely,

For and on behalf of the Management
Executive Office
Hotel Nikko Saigon
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sussex, UK
Level 2 Contributor
9 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed January 2, 2014

We stayed here for three nights at the start of our holiday in Vietnam and the standard of the accommodation was excellent throughout. We were met at the airport by our driver in a clean and modern merc and whisked straight to the hotel where check in was done within minutes.

The rooms are modern, clean, spacious and well designed. Breakfast was good as was the service. Very friendly, helpful and professional staff. Gorgeous outdoor pool with views of the city.

Throughly recommend. The only point to note is that it is not located in District 1 - we didn't find this a problem as it's only a short taxi ride to the centre of town.

  • Stayed December 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank UKNick74
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotel_Nikko_Saigon, Manager at Hotel Nikko Saigon, responded to this review, January 13, 2014
Dear Valued Guest,

Thank you for your kind patronage. We are all delighted you had an excellent stay and we provided good memories of your trip. We appreciate your compliments on our room, car pick-up and check-in services, breakfast, pool and professional staff. Please be advised that you can also use our complimentary shuttle service besides the taxi service to visit the city center which is not too far away.

We would love to welcome you back and provide another memorable stay at Hotel Nikko Saigon.

Sincerely,

For and on behalf of the Management
Executive Office
Hotel Nikko Saigon
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Bangkok, Thailand
Level 3 Contributor
12 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed January 2, 2014

My husband and I stayed at Hotel Nikko Saigon for 3 nights to celebrate the New Year. Our room was meticulously clean, nicely decorated, and very comfortable. The staff was very helpful, friendly, and attentive. Hotel Nikko’s level of service is definitely top notch! We stayed on the executive floor with access to their executive lounge. Although we chose to eat breakfast on the 2nd floor in their All Day dining room, we very much enjoyed the buffet spread and wine selection at their executive lounge in the evening. The only downside to this hotel is its location. While it’s in District 1, it’s a bit further out from the central area. We also did not get to use their free shuttle busses because it was just more convenient to grab a taxi.

  • Stayed January 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank i-am-an-onion
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotel_Nikko_Saigon, Manager at Hotel Nikko Saigon, responded to this review, January 13, 2014
Dear Valued Guest,

We are very happy to read you had a great stay with good memories from your trip at Saigon.
We appreciate your high appraisals about Hotel Nikko Saigon’s guest room, staff, service, Club benefits and our well known sumptuous buffet. Most of our guest prefers our location as it brings a guaranteed relaxation of quiet and peace environment once you arrive at the hotel promises. Hopefully next time you can make use of our complimentary daily shuttle to and from Ho Chi Minh City center.

Thank you once more for patronizing Hotel Nikko Saigon and we certainly look forward to be of service to you again.

Sincerely,

For and on behalf of the Management
Executive Office
Hotel Nikko Saigon
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Toronto
Level 4 Contributor
22 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
Reviewed January 2, 2014

Overall a very pleasant hotel, clean well appointed rooms with helpful staff, nice pool and work out facilities. Like most hotels the food was *okay* and over priced but no surprises there. We stayed in HCMC for 1 week and split it up between the famous "Caravelle" which was showing sign of age when compared to the ultra modern Nikko.

My only negatives were the location wasn't as central as we would have liked and the business centre was they charge by the hour to use anything.

Room Tip: As for an eastern view if possible.
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  • Stayed December 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank long_chrislong
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotel_Nikko_Saigon, Manager at Hotel Nikko Saigon, responded to this review, January 13, 2014
Dear Valued Guest,

We are very happy to read you had a very pleasant experience at Hotel Nikko Saigon. Thank you for appreciating our unique contemporary and minimalistic design, helpful staff and nice outdoor swimming pool and gym. Regarding our hotel location, you can avail our complimentary shuttle service to visit all attractions not far away from the hotel. We will convey your comments to our Management regarding the business center fee for consideration.
We hope you can stay once again at Hotel Nikko Saigon in your next visit to Saigon.

Sincerely,

For and on behalf of the Management
Executive Office
Hotel Nikko Saigon
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Johannesburg, South Africa
Level 4 Contributor
34 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed January 1, 2014

Hotel Nikko is a great choice if staying in Ho Chi Minh City. Although it is not in the centre of the tourist area (Don Khoi Street etc), the hotel is a bit cheaper than other 5 star hotels in HCMC and makes up for it providing a free shuttle service. And although cheaper than most other 5 stars, it still was an excellent 5 star hotel. Very helpful service, large rooms and great bathrooms, very very comfortable, massive bed and other excellent amenities, like the pool and gym.

We did not include breakfast in our package but ate downstairs one night and the Vietnamese cuisine was fantastic. Hotel is very clean, modern and bright.

  • Stayed December 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank SUngie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotel_Nikko_Saigon, Manager at Hotel Nikko Saigon, responded to this review, January 13, 2014
Dear Valued Guest,

Thank you for using Hotel Nikko Saigon. Value for money is a popular comment from our stayed guests and we are happy that you found our prices very competitive. We are happy to read that you made great choice and enjoyed our service, our guest room, outdoor swimming pool and gym. We hope next time you can try the “talk of the town” widest spread buffet breakfast at our La Brasserie restaurant.

We hope to see you again soon.

Sincerely,

For and on behalf of the Management
Executive Office
Hotel Nikko Saigon
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Melbourne, Australia
Level 3 Contributor
14 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed January 1, 2014 via mobile

My boyfriend and I stayed at Hotel Nikko for 3 nights from the 27th of Dec. It is located about 10 minutes taxi from Ben Tanh market but we didn't mind as it was a quieter area & taxis are cheap. Plus, the hotel is unbelievable! Staff are lovely, it is absolutely spotless and the rooms are unreal. Amazing bathroom, amazing bed & great turn down service with the most delicious chocolates. If I return to Saigon I will definitely stay at Hotel Nikko!!

  • Stayed December 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank kylie575
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotel_Nikko_Saigon, Manager at Hotel Nikko Saigon, responded to this review, January 13, 2014
Dear Valued Guest,

We would like to convey our big thank you for your visit and very generous comments you made. We appreciate your compliments about our staff and our room. Our goal is to offer personalized and attentive service to make our guests feel the utmost comfort. Please consider to use our complimentary shuttle service besides the taxi services next time you visit our hotel.

We would love to welcome your back at Hotel Nikko Saigon in a not very distant future.

Sincerely,

For and on behalf of the Management
Executive Office
Hotel Nikko Saigon
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hotel Nikko Saigon

Property: Hotel Nikko Saigon
Address: 235 Nguyen Van Cu, Ho Chi Minh City 70000, Vietnam
Location: Vietnam > Ho Chi Minh City
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Suites
Hotel Style:
Ranked #5 of 458 Hotels in Ho Chi Minh City
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Hotel Nikko Saigon 5*
Number of rooms: 388
Official Description (provided by the hotel):
FIVE STAR RELAXATION IN HO CHI MINH CITY MODERN * STYLISH * SPACIOUS ROOMS * MINIMALIST DESIGN * Known for its High reputation in Staff Excellence. * Just 20 minutes by car from Tan Son Nhat International Airport. * Peaceful location away from the hustle and bustle of the city. * Best Buffet Breakfast serving the widest selection of breakfast food items. * Most talked about La Brasserie Seafood Dinner Buffet offering unlimited huge lobsters, crabs and oysters. * Stunningly Nikko Garden for outdoor social events accommodating 1,200 guests. * Breathtaking Nikko Club Lounge at the 23rd floor providing spectacular view of the city. * Complimentary daily drop off shuttle service to city center main tourist's landmarks. EXQUISITE SERVICE * EPIC FOOD GOURMET * UNITERRUPTED RELAXATION ... more   less 
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