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“Superior room, great service more than compensate for less central location” 5 of 5 bubbles
Review of Hotel Nikko Saigon

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Hotel Nikko Saigon
Ranked #5 of 448 Hotels in Ho Chi Minh City
Certificate of Excellence
Singapore, Singapore
Level Contributor
28 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
“Superior room, great service more than compensate for less central location”
5 of 5 bubbles Reviewed October 5, 2013 via mobile

This is my second visit to Nikko Saigon in a span of less than 3 months.

It is difficult to find fault with the product being offered at this 1 year old hotel, from the cozy room, to the sumptuous buffet breakfast (the lobster buffer dinner is a must try), to its well trained and friendly staff. Once House keeping forgot to replenish the shower gel and I had to call to request for an extra bottle, the service recovery effort put in place was swift yet subtle. I travel frequently in Asia both on business and leisure and this is probably one of the best hotels I have stayed in. Location is a little off central but not an issue in HCM where taxi are plentiful and cheap.

Stayed October 2013, traveled with family
Helpful?
Thank Wee B C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotel_Nikko_Saigon, Manager at Hotel Nikko Saigon, responded to this review, October 15, 2013
Dear Valued Guest,

Thank you for choosing to stay at Hotel Nikko Saigon.

We are approaching our 2nd anniversary come December 2013 and it has been a very a successful journey. We cannot make it without the support from our valued guests like you. Thank you for pointing out what you love about our hotel which allows us to improve more from the room to breakfast buffet, staff and taxi service.

It is great to know staying at our hotel was the best among many hotels that you’ve experienced in Asia. Once again thank you for your support and would be happy to welcome you back.

Sincerely,

For and on behalf of the Management
Executive Office
Hotel Nikko Saigon
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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3,099 reviews from our community

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Rating summary
  • Sleep Quality
    5 of 5 bubbles
  • Location
    4 of 5 bubbles
  • Rooms
    5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (511)
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English first
Singapore, Singapore
Level Contributor
30 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
4 of 5 bubbles Reviewed October 4, 2013

I have discovered this hotel in May 2013 and i have been already 2 times on business trips.
i can be quite demanding as i travel extensively around Asia, Europe and Africa and i can compare.
After my second stay at the Nikko HCM , still i have not find anything to fault them with. .
They upgraded me the 2 times i went . room is perfect . wifi very good.quality of the sheet excellent .breakfast is outstanding.staff is very polite and smiling.
a great place and a real 5 stars Hotel.

  • Stayed September 2013, traveled on business
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank thierry F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotel_Nikko_Saigon, Manager at Hotel Nikko Saigon, responded to this review, October 15, 2013
Dear Valued Guest,

Thank you for choosing Hotel Nikko Saigon the 2nd time. It is our pleasure to have you as one of our frequent guests. It is great to know that you found us flawless since we always strive to provide our guests with 5 star services. We appreciate that you found our room faultless with special mentioned on the speedy wifi, outstanding breakfast, polite and smiling staff.

Thank you once more for your patronage which is a vital part of our development and we do look forward to serving you again soon.

Sincerely,

For and on behalf of the Management
Executive Office
Hotel Nikko Saigon
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Lyon, France
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 bubbles Reviewed October 3, 2013

We stayed in a beautiful suite and were so impressed by how nice it was, plus the brilliant service. Heated toilet seats were a real bonus (!). We really appreciated the food at the Brasserie. It was a brief stay, but very memorable nevertheless.

  • Stayed October 2013, traveled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Caroline D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotel_Nikko_Saigon, Manager at Hotel Nikko Saigon, responded to this review, October 15, 2013
Dear Valued Guest,

Thank you for leaving us brief feedback about your stay at Hotel Nikko Saigon.

We are very happy that our hotel left a good impression with you. From the nice Suite room with brilliant service, heated toilet seat up to the buffet at La Brasserie.

We hope to have another chance to welcome you back soon giving you more memorable experience.

Sincerely,

For and on behalf of the Management
Executive Office
Hotel Nikko Saigon
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Rome, Italy
2 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 bubbles Reviewed October 3, 2013

The experience we had at Hotel Nikko Saigon was highly enjoyable because everything about this hotel is very good. Staying here really gives you a good hotel experience, and all the money you spend here will be well worth it. The decorations and the facilities here are very modern and practical, and the rooms are very spacious and comfortable. The service was also impeccable, and the staff was highly helpful and polite. I personally really liked the fact that the bed we had in our room has huge! Overall, our stay was flawless, and I strongly recommend this hotel to everyone.

  • Stayed September 2013, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Charlene F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotel_Nikko_Saigon, Manager at Hotel Nikko Saigon, responded to this review, October 15, 2013
Dear Valued Guest,

Thank you very much for speaking highly of our products. We are delighted to know that you have an enjoyable stay with us.

It is good to know that you love our modern and practical decoration and facilities, spacious and comfortable room, impeccable service, helpful and polite staff, huge bed. These wonderful comments will inspire us more to continuously provide 5 star services to meet every guest expectations.

It is very nice of you to recommend our hotel to everyone. We are honored to have you as our guest and we definitely look forward to see you again at Hotel Nikko Saigon.

Sincerely,

For and on behalf of the Management
Executive Office
Hotel Nikko Saigon
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sydney, Australia
Level Contributor
29 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
4 of 5 bubbles Reviewed October 2, 2013

The Nikko was a great Hotel which we really enjoyed, the service the rooms etc were excellent. In retrospect teh only fault we would have with it from a tourists perspective would be its location, which is a little on the edge of where one would want to be in Ho Chi Minh city. Having said that however the taxis were cheap and plentiful and the quality of the Hotel was excellent.

We were on a club floor so we had access to the Club lounge, which I think is worth it.

It had Free Wifi and Cable internet which was of a very high quality.

Would I stay here again /.. On Business yes on Holidays no.


Some suggestions if your in Ho Chi Minh City , is check out the Le Ursine Cafes, there are two and they are excellent for great coffee and food and our favourite the Nha Hang Ngon restaurant in Pasteur street.

  • Stayed August 2013, traveled as a couple
    • 4 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank WilciSelf
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotel_Nikko_Saigon, Manager at Hotel Nikko Saigon, responded to this review, October 15, 2013
Dear Valued Guest,

Thank you very much for your excellent rating with regards to our services and rooms. We acknowledge your concern about our hotel location. To address this concern, please be advised that we provide complimentary shuttle service with 6 trips daily to and from Ho Chi Minh City center.

We look forward to your next visit at Hotel Nikko Saigon.

Sincerely,

For and on behalf of the Management
Executive Office
Hotel Nikko Saigon
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Tokyo, Japan
Level Contributor
92 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
3 of 5 bubbles Reviewed October 1, 2013

As a woman who requires facial treatment every day and night, Nikko Hotels tend to be disappointing, and even this Nikko Saigon follows...
Unlike Nikko Hanoi, Nikko Saigon provides facial cotton, but only two pices in a single package even at a junior suite while two packages of tooth brushes are available at the same time. There is no facial mirror either and lightening in the bath room is relatively dark to see your face closely...

Other things are fine, and probably good choice for business men.
The location is a bit problem, as well.

  • Stayed October 2013, traveled on business
    • 4 of 5 bubbles
      Value
    • 2 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank Ogimoto
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotel_Nikko_Saigon, Manager at Hotel Nikko Saigon, responded to this review, October 3, 2013
Dear Valued Guest,

We are very thankful for your honest comments that will help us improve our products and services.
We have immediately addressed with our Housekeeping team regarding room amenities. It was reiterated that replenishments must be done on daily basis. Likewise, your feedback about facial mirror and lighting has been conveyed to our Management for rectification.

While other guest prefers our calm and peaceful location, we also provide complimentary shuttle service to and from Ho Chi Minh City center with 6 trips daily for guest convenience.

We hope you can make use of this service next time you visit Hotel Nikko Saigon.

Sincerely,

For and on behalf of the Management
Executive Office
Hotel Nikko Saigon
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sydney, Australia
Level Contributor
20 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
4 of 5 bubbles Reviewed October 1, 2013

Our family stayed here for two nights in two of the Nikko's deluxe twin rooms.

Likes:

- big, bright, stylish and clean hotel rooms and bathrooms
- outstanding breakfast buffet. Vast, tasty sections included Western, Japanese, Vietnamese, Korean To me, the highlight of the hotel
- hotel staff was attentive and helpful

Dislikes:
- location was not at all helpful for holiday travellers. Yes, they are in the all-important district 1 but in the out-most reaches making walking to sites and restaurants a non-option.

Overall, a very good hotel but location was a let down.

  • Stayed October 2013, traveled with family
    • 3 of 5 bubbles
      Value
    • 2 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank tippyview
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotel_Nikko_Saigon, Manager at Hotel Nikko Saigon, responded to this review, October 3, 2013
Dear Valued Guest,

Thank you for staying with Hotel Nikko Saigon and leaving us a very clear feedback which allow us to improve our products and services.

We are proud to say that we often receive high appraisal from our guests about our room, buffet and hotel staff. And we are glad that you share the same opinion.

We acknowledged your concerns about our hotel location that’s why we provide complimentary shuttle service with 6 trips daily to and from Ho Chi Minh City center. We hope you can avail this service on your next stay.

We greatly value your insightful feedback and we look forward to having you stay with us again in the future.

Sincerely,

For and on behalf of the Management
Executive Office
Hotel Nikko Saigon
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hotel Nikko Saigon

Property: Hotel Nikko Saigon
Address: 235 Nguyen Van Cu, Ho Chi Minh City 70000, Vietnam
Location: Vietnam > Ho Chi Minh City
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Suites
Hotel Style:
Ranked #5 of 448 Hotels in Ho Chi Minh City
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Hotel Nikko Saigon 5*
Number of rooms: 388
Official Description (provided by the hotel):
Hotel Nikko Saigon is a 5 star luxury hotel with 388 rooms, suites and apartments. The guestrooms are spaciously appointed and specifically designed to enable guests to both concentrated work and undisturbed relaxation in the comfort of their own room - an oasis of calm in this busy city. Spa with treatment rooms. Outdoor swimming pool, modern gymnasium, Japanese restaurant, Chinese restaurant, Lobby lounge, International Buffet restaurant with all day dining and 24 hours room service. Nikko Club Lounge is located on 23rd floor, the highest level lounge where you can enjoy the spectacular view of the city. Complimentary shuttle service to and from Ho Chi Minh City center is provided. ... more   less 
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