We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“An oasis in the city”
Review of Hotel Nikko Saigon

Best prices for -
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 12 more sites!
Hotel Nikko Saigon
Ranked #5 of 457 Hotels in Ho Chi Minh City
Certificate of Excellence
Macclesfield, United Kingdom
Level 5 Contributor
58 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 62 helpful votes
“An oasis in the city”
Reviewed May 31, 2013

My husband and I stayed in the Nikko for three nights in a recent tour of Vietnam and Cambodia.
The trip was to celebrate our 25th wedding anniversary. The Nikko arranged a private car to pick us up from the airport with chilled water. The room was wonderful. They had decorated the room with rose petals, we had a lovely bouquet of red roses. The staff on reception helped us with getting our bus tickets delivered and booked restaurants for us. The pool area is nice and great for that afternoon dip after a day sightseeing. Did not have breakfast as got up early each morning for trips but had an evening meal which was quite acceptable. A fantastic start to a wonderful trip. Thoroughly recommend this hotel.

  • Stayed May 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Paula191278
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotel_Nikko_Saigon, Manager at Hotel Nikko Saigon, responded to this review, June 7, 2013
Dear Valued Guest,

Thank you very much for taking your valuable time to leave encouraging comments on our facilities and services. It has been our joy accommodating you during your 25th wedding anniversary.

We are encouraged by your insightful remarks on pick-up service, wonderful room and fantastic staff. These inspiring comments were all shared with our team members.

Thank you once more for patronizing Hotel Nikko Saigon and we certainly look forward to be of service to you again in the near future.

Sincerely,

For and on behalf of the Management
Executive Office
Hotel Nikko Saigon
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review

3,398 reviews from our community

Traveler rating
    2,572
    652
    108
    35
    31
See reviews for
678
1,393
217
476
Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (558)
Date | Rating
  • Arabic first
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Czech first
  • Danish first
  • Dutch first
  • English first
  • Finnish first
  • French first
  • German first
  • Indonesian first
  • Italian first
  • Japanese first
  • Korean first
  • Norwegian first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Thai first
  • Vietnamese first
  • Any
English first
Buffalo, New York
Level 6 Contributor
199 reviews
65 hotel reviews
common_n_hotel_reviews_1bd8 80 helpful votes
Reviewed May 30, 2013

I stayed at this hotel for a total of 10 days and was very comfortable here. The front desk staff was great at check-in. The lobby is very nice and the rooms were exceptionally clean. This is a Japanese owned hotel and the decor is a very Japanese Modern style. The only difference from modern hotels that I stayed in when travelling in Japan is the room was much bigger in Saigon. The service level is also very Japanese which is exceptional. The concierge was extremely helpful especially when I got sick and needed to find a pharmacy. The room service was excellent and I never had to wait very long. The restaurant had an excellent (and huge) breakfast and dinner buffet. The lounge area was comfortable to relax in. The Wi-Fi in the rooms was generally very good and fast enough that I could video Skype home without issue. My only complaint (and it is a minor one) is that, for some reason, the Wi-Fi in the lobby was extremely slow and web pages were very slow to load. I will definitely stay here the next time I am in HCMC.

  • Stayed May 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Duane1969
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotel_Nikko_Saigon, Manager at Hotel Nikko Saigon, responded to this review, June 7, 2013
Dear Valued Guest,

We would like to convey our sincere gratitude for your words of appreciation on our services. It has been our pleasure serving you during your stay with us. We greatly value your feedback on our clean rooms, especially the exceptional service provided by our concierge team.

Your feedback regarding slow Wi-Fi in the lobby was acknowledged by our Management Team and appropriate actions are currently being undertaken to address this issue.

Thank you once more for supporting Hotel Nikko Saigon and we certainly look forward to be of service to you again.

Sincerely,

For and on behalf of the Management
Executive Office
Hotel Nikko Saigon
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
San Jose, California
1 review
Reviewed May 28, 2013

We were at Nikko Hotel last June 2012 for seven nights and the whole family loved the juice bar at breakfast time. The room was modern and exceed expectations. The staff were well trained? The kids loved the pool and the short walk next door to Now Zone- Kids' games place. We are pleased, excited and can't wait to be back in Nikko Hotel this June 2013 for another seven nights. Already booked.

  • Stayed June 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Christie D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
usa
Level 3 Contributor
6 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed May 26, 2013

Awesome hotel. We choose this hotel based on tripadvisor search and we were very happy with this option. Great location close to main attractions. Our room was at the 22 th floor with beautiful view of the city, room was very clean and modern. Spa on the fifth floor is at must visit, Jacuzzi has a spectacular view of the city. The welcome chocolates and flowers were a cute touch from the hotel. We defiantly come back to this hotel.

  • Stayed May 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank colombi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotel_Nikko_Saigon, Manager at Hotel Nikko Saigon, responded to this review, June 7, 2013
Dear Valued Guest,

Thank you for choosing Hotel Nikko Saigon and trusting the reviews in Tripadvisor.

We are delighted to know that you had an enjoyable stay with us. Your positive feedback such as great location, beautiful view of the city and Jacuzzi area made our team members more motivated.

Thank you once again for patronage and we certainly look forward to be of service to you again in the future.

Sincerely,

For and on behalf of the Management
Executive Office
Hotel Nikko Saigon
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Singapore
Level 3 Contributor
13 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed May 26, 2013

Read great reviews on this Hotel on tripadvisor and booked for 2 nights. (26 & 27 Oct 2012)

When the taxi pulled over, I was greeted by a friendly doorman and when I entered the lobby, I was awed by the simplicity of the interior which was covered by earth color and the design was kept minimum. On my right was a lounge with cosy looking sofas and on my left was a long stair case leading to the 2nd floor.

Check-in was quite slow as there were 2 other families also checking-in but all was forgiven when the front desk staff told us that we were upgraded to a executive room for free. What a nice way to start our holiday in HCMC!

Since we were upgraded, we were whisked off by another staff to the 23 floor for check-in.
We were given a welcome drink and a wet towel to refresh ourselves. As a guest of the executive room, we enjoyed high tea in the early part of the afternoon and happy hours in the later part of the day.

The food variety of the tea time consisted of different flavored cakes, mini burgers and pastries.

Our room had an awesome view of HCMC with its ceiling high windows. The toilet was huge and the impressive part was the standalone bath tube which was big enough to fit in 2 people. Now for the best part, the toilet bowl was in another room concealed behind a door and the toilet seat has a remote control attached to it. How cool is it? The bed was huge and the pillow was even bigger than a normal sized pillow! The room was also huge, flanked by a study table and also a sofa.

I also had a chance to swim in the swimming pool, all alone as I came during the closing time and the staff was kind enough to grant me an additional 15 mins. After my swim, I was asked to go to the massage area to use the jacuzzi/steam bath which I happily did. Again, it was empty, thus it felt like my very own place. I went in to the steam room and then dip myself into the jacuzzi and relaxed.

The hotel is connected to a shopping mall where they have the usual eateries such as Coffee Bean and Fast foods. However the tourist attractions are not within walking distance, at least for me. Rest assured that these attractions are just a short taxi ride away and the door man will always get a taxi for you.

Overall, I had a very good stay at Hotel Nikko, It is always nice to stay in a luxury hotel but it is always nicer if the service is top notch which was what I experienced here. A big thank you to all your staffs for making my stay a memorable one.

  • Stayed October 2012, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Kelvin84
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotel_Nikko_Saigon, Manager at Hotel Nikko Saigon, responded to this review, June 7, 2013
Dear Valued Guest,

Thank you very much for sharing your wonderful experience at Hotel Nikko Saigon and highlighting our services beginning with our friendly doorman, lobby design and the room upgrade to Executive Suite.

We are also delighted to hear that you love the swimming pool, massage area and facilities in the room. Our wash let wash let toilet is one feature most of our guests really enjoy. It’s rewarding for us to learn that we made your stay a memorable one.

Thank you for your support and would be very happy to welcome you back in the future.

Sincerely,

For and on behalf of the Management
Executive Office
Hotel Nikko Saigon
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sydney, Australia
Level 6 Contributor
291 reviews
196 hotel reviews
common_n_hotel_reviews_1bd8 245 helpful votes
Reviewed May 25, 2013

I stayed at Hotel Nikko Saigon for 3 nights during my business trip to Vietnam. Hotel is located at end of District 1 and close to District 5. It is not in the city centre but hotel has a shuttle service to all city attractions. It is a very new hotel, all facilities are new and funky. I love the colour and organisation of this hotel. Staff are very friendly and helpful, they do pay attention to details.

Room is big and bed is comfortable, free wifi also provided. TV channels are plenty. Bath tub is right in the middle of the room, shower and toilet are separated. Very contemporary design and functioning really well.

Breakfast is superb, with Vietnamese, Japanese and Western food. Staff at breakfast are outstanding, they are just very helpful. I also had a meal at the Chinese restaurant one night, It was great as well.

Health centre and Ren spa is good. But the gym is very small and facilities are pretty basic as well.

The only reason I did not give 5 star front desk staff, they are just so cold, very different with rest of the hotel service. Both check in and check out are quick and professional but I did not feel the same level of care from the rest of the hotel.

It was a wonderful stay at this hotel and will definitely come back again in the future.

Room Tip: higher floor
See more room tips
  • Stayed May 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank melbcollege
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotel_Nikko_Saigon, Manager at Hotel Nikko Saigon, responded to this review, May 30, 2013
Dear Valued Guest,

Thank you for sharing your valuable comments. It has been our joy accommodating you during your visit to Ho Chi Minh City.

We are encouraged by your insightful remarks on our friendly staff, comfortable room, superb breakfast and other hotel services you’ve highlighted. These inspiring comments were all shared with our team members.

Your unlikely experienced about our front desk associate’s way of interaction was seriously addressed by our Management Team. Customer’s service skills were reiterated to all front desk agents to ensure service process meets the expected 5 star standards.

Thank you for patronizing Hotel Nikko Saigon and we certainly look forward to be of service to you again.

Sincerely,

For and on behalf of the Management
Executive Office
Hotel Nikko Saigon
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Taipei
Level 5 Contributor
50 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
Reviewed May 25, 2013

Just stayed 4 nights at the Nikko Saigon for business and was very happy with the experience. The club rooms were all nicely appointed and the overall decor could be best described as elegant modern . Breakfast both at the 2/f cafe and 23/f club lounge also good quality and scope (Western, Vietnamese, Japaneses, etc.). The only issues I encountered were location (slight out of the way on the edge of Dist. 1) and some housekeeping items that were rectified.

  • Stayed May 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Lohbah
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotel_Nikko_Saigon, Manager at Hotel Nikko Saigon, responded to this review, May 30, 2013
Dear Valued Guest,

We would like to convey our sincere gratitude for your positive comments on our services. It has also been our great pleasure serving you during your stay with us.

Your insightful remarks on our club room and elegant modern decor were very motivating. These inspiring comments were all shared with our team members.

Regarding the location, our shuttle service to and from Ho Chi Minh City Center is complimentary with 6 trips daily, available at the Concierge Desk for guests comfort and convenience.


Thank you once again for choosing Hotel Nikko Saigon and we definitely look forward to welcoming you back.

Sincerely,

For and on behalf of the Management
Executive Office
Hotel Nikko Saigon
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hotels you might also like...
Travelers also viewed these Ho Chi Minh City hotels
1.7 mi away
Liberty Central Saigon Riverside Hotel
Liberty Central Saigon Riverside...
#18 of 457 in Ho Chi Minh City
1,595 reviews
1.4 mi away
Liberty Central Saigon Citypoint Hotel
Liberty Central Saigon Citypoint...
#11 of 457 in Ho Chi Minh City
1,565 reviews
1.6 mi away
The Reverie Saigon
The Reverie Saigon
#1 of 457 in Ho Chi Minh City
684 reviews
Show Prices
Show Prices
Show Prices
1.6 mi away
Caravelle Saigon
Caravelle Saigon
#16 of 457 in Ho Chi Minh City
2,714 reviews
5.0 mi away
Villa Song Saigon
Villa Song Saigon
#2 of 457 in Ho Chi Minh City
786 reviews
0.6 mi away
Pullman Saigon Centre
Pullman Saigon Centre
#14 of 457 in Ho Chi Minh City
1,911 reviews
Show Prices
Show Prices
Show Prices

Been to Hotel Nikko Saigon? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Hotel Nikko Saigon

Property: Hotel Nikko Saigon
Address: 235 Nguyen Van Cu, Ho Chi Minh City 70000, Vietnam
Location: Vietnam > Ho Chi Minh City
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Suites
Hotel Style:
Ranked #5 of 457 Hotels in Ho Chi Minh City
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Hotel Nikko Saigon 5*
Number of rooms: 388
Official Description (provided by the hotel):
FIVE STAR RELAXATION IN HO CHI MINH CITY MODERN * STYLISH * SPACIOUS ROOMS * MINIMALIST DESIGN * Known for its High reputation in Staff Excellence. * Just 20 minutes by car from Tan Son Nhat International Airport. * Peaceful location away from the hustle and bustle of the city. * Best Buffet Breakfast serving the widest selection of breakfast food items. * Most talked about La Brasserie Seafood Dinner Buffet offering unlimited huge lobsters, crabs and oysters. * Stunningly Nikko Garden for outdoor social events accommodating 1,200 guests. * Breathtaking Nikko Club Lounge at the 23rd floor providing spectacular view of the city. * Complimentary daily drop off shuttle service to city center main tourist's landmarks. EXQUISITE SERVICE * EPIC FOOD GOURMET * UNITERRUPTED RELAXATION ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Hotels.com, Orbitz, Booking.com, Travelocity, Priceline, Ctrip TA, Expedia, TripOnline SA, Cancelon, Hotwire, Cheap Tickets, Agoda, HotelQuickly and Evoline ltd so you can book your Hotel Nikko Saigon reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing