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“Saigon - Star City”

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Vissai Saigon Hotel
Ranked #89 of 467 Hotels in Ho Chi Minh City
Reviewed September 5, 2013

Thank you Star City for greeting us at the Airport and looking after us during our short stay with you. Very helpful staff, happy and friendly. We felt very safe indeed. Room was spotless and very adequate. Liked your buffet dinner and breakfast was just amazing! It was getting about once we got learnt how to cross the road! We have never seen so many motor bikes. It was an fantastic experience.

Room Tip: Our room was great we booked with Deals.com on a package holiday.
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  • Stayed: February 2013, traveled as a couple
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Thank Margy B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
VissaiSaigon, Executive Assistant Manager - Food&Beverage at Vissai Saigon Hotel, responded to this reviewResponded September 10, 2013

Dear Margy B,

We are pleased to see that you thoroughly enjoyed your stay with us including that our facilities and service were up to your expectations.

Your kind note has been shared to the entire team. We look forward to welcoming you again soon in the not too distant future.

With our best regards,

Phan Quang Kiet

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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189 - 195 of 411 reviews

Reviewed August 28, 2013

It was very close to airport and a very good standard of hotel. The rooms were very big, clean and well decorated. The breakfast was excellent. Unfortunately the meal in the evening was expensive and not very good quality.

Room Tip: Very very close to airport but take care when going out at night.
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  • Stayed: August 2013, traveled as a couple
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2  Thank 225ElizabethM225
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
VissaiSaigon, Executive Assiatant Manager - Food&Beverage at Vissai Saigon Hotel, responded to this reviewResponded August 30, 2013

Dear. 225 Elizabeth M225,

We do highly appreciate at your comment sharing your stay experience at StarCity Saigon Hotel. Your kind note has been shared to the entire team.

Once again,thank you very much and we look forward to welcoming you back in the near future.

With our best regards,

Phan Quang Kiet

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed August 12, 2013

A very clean and well presented hotel, with good sized rooms and attractive decor. Breakfasts were great with a wide range of dishes available.
On site massage facilities were very handy with good service. A few good restaurants nearby but not a lot else within close walking distance. Koto Van Mieu about 50 metres along from the hotel is excellent if you want genuine vietnamese dishes.

Overall a comfortable and good value hotel.

  • Stayed: August 2013, traveled as a couple
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1  Thank BARGK
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
VissaiSaigon, Executive Assistant Manager - Food & Beverage at Vissai Saigon Hotel, responded to this reviewResponded August 15, 2013

Dear BARGK,

Thank you for choosing StarCity Saigon Hotel for your stay in Saigon. We are pleased to know that you have enjoyed your stay with us. We truly hope to welcome you back again.

With our best regards,

Phan Quang Kiet

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Reviewed August 10, 2013

We stayed here on our flight into Vietnam, but just for an overnight stay before our flight the next day, airport pickup was great, hotel nice, except in our room the toilet would not turn off and keep running all night, which kept me awake, also the shower leaked all over the bathroom and I went for a sixer and fell hurting my knee.

On our return visit we were on a 2 night voucher, room was fine, we had a dinner voucher and when went for dinner was told that it was a seafood buffet, great for me as I love seafood and yes the buffet was great, but my husband is vegan, hotel was notified in advance and we were told by the waitstaff that he should be able to find something to eat, there was only salad for him to eat, not good when the price was nearly 6000 vnd per person.

Another part of our stay that left a sour taste was we also had massages included in our package, which were nice, but at the completion of them we were demanded to pay a tip, we had all intention of tipping the staff, but I feel tipping is by our choice not theirs, needless to say we only gave a very small tip

Reception staff were very helpful, but i feel the restaurant staff were extremely inattentive and certainly not on the job, the hotel was very quiet and the staff ratio was more than the guests, yet they spent most of their time at the front looking at pictures on the computer..

  • Stayed: August 2013, traveled as a couple
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3  Thank Debra S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
VissaiSaigon, Executive Assistant Manager Food & Beverage at Vissai Saigon Hotel, responded to this reviewResponded August 11, 2013

Dear Debra S,

I am sorry to hear that your stayed with us did not meet your expectations, please accept my sincerely apologies for this.Of course it is not acceptable.Base to your positive comment: I will take strong action adjust and follow up appropriately with my team.

Once again thank you very much and we hope that you will give us another chance to serve you better on your next stay in Saigon.

With our best regards,

Phan Quang Kiet

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Reviewed August 10, 2013

My fiancee and I stayed three nights at this hotel. We purchased the Deluxe Room and requested for a non-smoking room on a high floor at the front desk when we checked in. To our delight, the room was much nicer and bigger than we expected. It's very clean and comes complete with 5-star amenities such as a rain shower, cable TV, a safe, bedroom slippers, bath robes, toiletries, a great mattress and very soft sheets. This is definitely great value for how much we spent!

The distance from the city didn't bother us too much as cabs are very affordable (about 80-90,000 VND to Ben Thanh Market) and the hotel provides a shuttle bus service 3 times daily. The taxi fare to the airport costs about 50,000 VND from this hotel.

Breakfast at the hotel restaurant was mainly western fare with some asian dishes.

A definite must do is to visit the hotel's lounge on the ground floor. The lounge houses HCMC's best kept secret - Mr. Hinh, possibly the best bartender in the city. He is very friendly and absolutely passionate about mixology. He'll be happy to whip up a drink based on your tastes and preferences. It's a great experience!

The massages offered at Le Brian Spa are also really good but do keep tips of around 5 USD handy as the masseuses might bug you post-massage to tip them. The prices are also not as competitive compared to those found in the city. We only bought the 90mins massage package because we had time to kill before our flight back home.

The hotel is also really close to Burger King, Daiso, Trung Nguyen Coffee and Cam Tam which serves stellar Broken Rice with Pork Chop, a must-try. No 24/7 convenience stores nearby, though.

There is a tour desk in the lobby of the hotel but do take note that they only offer tours from one tour company that looks catered to affluent consumers/business travellers so the prices are not competitive. We recommend looking at other options offered outside as the prices were almost twice that of tour packages we found elsewhere.

The Fitness Centre exceeded our expectations - in it were 2 treadmills, 1 elliptical, 2 bike machines, free weights (dumbbells only) and stacked weights (1 lat pull down, 1 chest press, 1 free-motion cable machine).

In sum, we thoroughly enjoyed our stay at the hotel and hope to be able to return soon!

  • Stayed: August 2013, traveled as a couple
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1  Thank Sil_0_o
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
VissaiSaigon, Executive Assistant Manager Food & Beverage at Vissai Saigon Hotel, responded to this reviewResponded August 11, 2013

Dear Silqueline,

We are pleased to see that you thoroughly enjoyed your stay with us including that our facilities and service were up to your expectations.

Your kind note has been shared to the entire team and in particularly with my head bartender Mr. Hinh. I am very proud of his great job delivery.

We look forward to welcoming you again soon in the not too distant future.

With our best regards,

Phan Quang Kiet

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed August 4, 2013

If you need a hotel that's close to the airport then StarCity is the one for you.
Rooms clean, air con good and comfortable beds.
We had a light snack and a couple of drinks up by the pool and the staff were very helpful.
Would stay again at this hotel.

  • Stayed: July 2013, traveled on business
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1  Thank Kay M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
VissaiSaigon, Executive Assistant Manager - Food & Beverage at Vissai Saigon Hotel, responded to this reviewResponded August 5, 2013

Dear Kay M

Thank you very much for that lovely feedback. Your kind note has been shared to the entire team.
We really appreciate it and look forward to welcoming you back.

With our best regards,

Phan Quang Kiet

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Reviewed July 30, 2013

Stayed here for one night on the way home, great choice. Very close to airport so ideal for an overnighter. Our room was huge (junior suite), very clean and comfortable. We arrived at 9pm and went to the lobby lounge/bar for drinks, staff were gracious and service was exceptional. The bar manager came out to discuss cocktail options with us, we ordered off the menu and thoroughly enjoyed our drinks. We were then treated to custom made cocktails that were the best we have ever had! The bar manager was fabulous and clearly loves his job, who was I to argue when he offered to make us custom cocktails based on our individual tastes! Thankfully the bar closed at eleven otherwise we might not have been able to make it up to our room. We had a very late dinner in our room, couldn't believe how cheap the room service meals were! The food was incredible, best morning glory we had in Vietnam.

  • Stayed: July 2013, traveled with family
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1  Thank LNB1968
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
VissaiSaigon, Executive Assistant Manager - Food & Beverage at Vissai Saigon Hotel, responded to this reviewResponded July 30, 2013

Dear Normellen

Warm greeting from StarCity Saigon hotel.

We really appreciate your comment during your stayed experience. It is with great pleasure to hear that you have had a nice stay with us. It makes us really proud to know that you were satisfied with the delivery of service of our associates. It is what makes us different from other hotels. We look forward to welcoming you back.

With our best regards,

Phan Quang Kiet

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Vissai Saigon Hotel

Address: 144 Nguyen Van Troi Street | Phu Nhuan District, Ho Chi Minh City 084, Vietnam (Formerly StarCity Saigon Hotel)
Location: Vietnam > Ho Chi Minh City
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #89 of 467 Hotels in Ho Chi Minh City
Price Range: $62 - $121 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Vissai Saigon Hotel 4*
Number of rooms: 185
Official Description (provided by the hotel):
Vissai Saigon is a brand new 4-star hotel with tasteful accommodation and high-end service. This elegant hotel is just 5 minutes aways from Tan Son Nhat International Airport and Tan Binh Exhibition & Convention Center. It is also near White Palace Wedding and Convention Hall and Quan Khu 7 stadium. Commercial buildings and shopping centers are conveniently located nearby. ... more   less 
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