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Vissai Saigon Hotel
Ranked #97 of 475 Hotels in Ho Chi Minh City
Reviewed April 20, 2013

We were greeted at the airport after arranging the airport to collect us. We were met with a driver and another person from the hotel which was a nice touch. The drive only took about 5- 10 minutes as the hotel is very close to the hotel. We got a free pick up to and from the hotel back to the airport as we booked a junior suite.

The front lobby of the hotel is like a 5 star hotel but there is a slight smell of cigarette smoke in the lobby. I booked this accommodation with hotels.com and there was a mix up with the extra bed for our daughter. I was told when booking there would be sofa bed we could use instead of having to get an extra bed at an extra cost. They tried their best to resolve it.

We were taken to our room on the 8th floor but when I booked this I was told there would be a separate sitting area and then the bedroom this was hotels.com fault not the hotels but there was the bed and a couple of chairs in the room this is not what I would have expected for a junior suite.

When we walked in the room there was also a very strong smell of cigarette smell in the room and in the lobby on that floor. I immediately said we can not stay in this room it just made us feel ill. They immediately moved us to room 909 which I think is the suite at no extra charge. This room was beautiful. A large sitting area with tv and then a sliding door to a huge bedroom, bed at one end with a tv and a desk at the other. The bathroom is large with a separate toilet, then basin, good size bath and a nice large shower. The only problem with the shower was it took ages for the hot water to get hot and it wasn't hot enough. The bed and pillows were comfy. Our daughter slept on the sofa and she said it was very comfy. We just got extra blankets for her.


Because we changed rooms the fridge was warm so we couldn't get a cold drink. I rang reception the ask for cold drinks and within a minute some came replaced the fridge and then put cold drinks in the cold fridge and I also asked for ice and within minutes they came with the ice. So service was excellent,

They have a shuttle bus that takes you into town a few times a day but we missed the shuttle so we took a taxi it cost about 80,000 dong about $3.50 one way.

The breakfast was ok not a huge amount of variety but it was nice and the tea was actually hot and the juice was cold.

The pool is on the 2nd floor not big but pleasant to cool off and relax by.

Overall I would stay here again but would only book the suite because of the size of the room. Great for families.

Staff very nice and they try to make your stay pleasant.

I would say its a 4 star as they state. The only thing we didn't like was the cigarette smell in parts of the hotel.

  • Stayed: April 2013, traveled with family
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Thank jayneu N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
StarCitySaigon, Manager at Vissai Saigon Hotel, responded to this reviewResponded June 11, 2013

Dear jayneu n,

Thank you very much for your stay and for taking the time to share your impressions here. We appreciate all feedback from our distinguished guests and thank you for it. We truly hope to have the chance to welcome you back again to StarCity Saigon Hotel!
Thanks again.

Yours sincerely,
Pham Anh Kha

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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218 - 224 of 415 reviews

Reviewed April 16, 2013

We had excellent stay and my kids really loved this hotel. The staffs were fantastic and friendly. The Gym man was really good. They made my kids had a wonderful time in pool, even though the pool is vey small but your guys did the good job. the check in was quite quick, suprised us when other hotels we travelled did it more than 15 minutes. The check out was so expreseed to asked how was our stay and any comment to improve while we waiting for room check ( 10 minutes). The lobby staffs were friendly and smilling. The big C is just behind hotel where you could find everything!

  • Stayed: April 2013, traveled with family
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1  Thank Ebond e
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
StarCitySaigon, General Manager at Vissai Saigon Hotel, responded to this reviewResponded May 6, 2013

Dear Ebond e,

Thank you so much for your lovely review here and let me thank you on behalf of the entire staff for choosing us during your trip to Saigon.

l hope to welcome you back sometime soon!

Yours sincerely,
Phạm Anh Kha

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed April 16, 2013

The hotel has shuttle bus that run 3 times a day to the city center and if the traffic is reasonable it's about a 15 minute trip. A cab will cost $5. We we originally placed in a smoking room but a simple request to the person showing us to our room had us moved in under 5 minutes. Non smoking rooms are from the 7th floor upwards . We stayed here for 4 nights and the breakfast food was generally lukewarm. You can have eggs cooked while you wait. The seafood banquet buffet was also a bit disappointing and we ate out on 4 of the 5 occasions. There are a couple of restaurants within 100 meters including a Pho 24 across the road. There is a C supermarket on the street behind the hotel which has a huge range of products including cooked food and meals.We did both have a foot and leg massage after a day of touring and my wife who is somewhat an expert in these matters declared it was the best she has ever had! On the day of checkout we had a late evening flight and we were able to have reception hold our luggage while we placed our change of clothes and back pack in the spa. After spending the day roaming the city we were able to come back, shower and change in the spa facilities and then they shuttled us to the airport. Overall the service was excellent although the breakfast staff found it hard to smile or make you feel welcome.

Room Tip: Book above the 6th floor if you want a non smoking room.
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  • Stayed: April 2013, traveled on business
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Thank Bill L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
StarCitySaigon, General Manager at Vissai Saigon Hotel, responded to this reviewResponded May 5, 2013

Dear Bill L,

Thank you very much for your stay and for taking the time to share your impressions here. We appreciate all feedback from our distinguished guests and thank you for it. We truly hope to have the chance to welcome you back again to StarCity Saigon Hotel! Thanks again.

Yours sincerely,
Pham Anh Kha

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed April 15, 2013

First visit to Saigon and originally asked out tour company Hoi An Express to change the hotel as it wasn't close to the city. It has been a great stay and they have a complementary bus service that goes to the heart of the city 4 times per day and back. The breakfast had a great selection which should satisfy everyone including the local Pho. The location is fine, the pool great for a dip in the sultry weather and no street noise at all. The room is very nice and our complementary foot massage had me and my 10year old in heaven after a hot and overwhelming few hours at the markets. Cong and Bao did a sensational job of disconnecting our tired senses and taking us away to a land of snores. We were both in the same room and thank god no rainforest music! The local supermarket is just a block of challenging traffic away and worth the effort. We are happy little vegemites and will return again.

  • Stayed: April 2013, traveled with family
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Thank Heather H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
StarCitySaigon, General Manager at Vissai Saigon Hotel, responded to this reviewResponded May 5, 2013

Dear Heather R,

Thank you very much for your stay and for taking the time to share your impressions here. We appreciate all feedback from our distinguished guests and thank you for it. We truly hope to have the chance to welcome you back again to StarCity Saigon Hotel! Thanks again.

Yours sincerely,
Pham Anh Kha

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed April 12, 2013

Dear Team Star city,

My Mother & I we did stay to you hotel last Thursday 11/4/13

It was an excellent experience to stay with Star City.

We would recommend your place to our friends in Europe.

Congratulation to you.

Definitely we will back.

Best
Pascal

  • Stayed: April 2013, traveled with family
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Thank Pascal R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
StarCitySaigon, General Manager at Vissai Saigon Hotel, responded to this reviewResponded April 16, 2013

Dear Pascal R,

Thank you very much for all of your lovely comments! I would like to thank you on behalf of the entire staff here at StarCity Saigon Hotel and will be posting your review on the bulletin board in the staff restaurant for everyone to see. We truly hope to have the chance to welcome you back sometime in the not so distant future.
Again, thank you for everything!

Yours sincerely,
Pham Anh Kha

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed April 12, 2013

I stayed a couple times at this StarCity Saigon hotel. The room is clean, and the bed is comfy. I like the gym. It is a small gym but it seems to have all equipment needed, treadmills, elliptical, weights... The gym is next to the small pool. The breakfast is great with good selections of both Asian and western foods. It is 10 min. from the airport. It is on the other side of Movenpick which is twice as much the cost but the service and rooms are just a little better. By all means, if you have money to spend, then stay at Movenpick but if you want a nice, clean hotel and convenience to the airport, then StarCity is your best choice.

Room Tip: Ask for the floor that no group tourists in if you want it quiet.
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  • Stayed: October 2012, traveled on business
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Thank Henry2008
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
StarCitySaigon, General Manager at Vissai Saigon Hotel, responded to this reviewResponded April 16, 2013

Dear Henry 2008,

Thank you very much for your stay and for taking the time to share your impressions here. We appreciate all feedback from our distinguished guests and thank you for it. We truly hope to have the chance to welcome you back again to StarCity Saigon Hotel! Thanks again.

Yours sincerely,
Pham Anh Kha

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed April 12, 2013

District three my not be the tourist end of Ho Chi Minh City but it does give you a good insight into how the locals live. There is not much in the way of tourist spots ( restaurants etc.) to find but the hotel is easy access to the Airport. The action is all in District One. This being said, Star City is a great little hotel with excellent staff and comfortable rooms. The hotel is well suited to quick stop overs. Try the local iced coffee in the bar......two thumbs up

Room Tip: The higher up the better the view
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  • Stayed: April 2013, traveled as a couple
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Thank Gtw0
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
StarCitySaigon, General Manager at Vissai Saigon Hotel, responded to this reviewResponded April 16, 2013

Dear Gtw0,

Thank you for having chosen StarCity Saigon Hotel for your stay in Saigon and for sharing your comments on Trip Advisor. We are pleased to read that you overall enjoyed your stay with us and have noted your comments on some points needing improvement.
We look forward to welcoming you again soon.

With our best regards,
Pham Anh Kha

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Vissai Saigon Hotel

Address: 144 Nguyen Van Troi Street | Phu Nhuan District, Ho Chi Minh City 084, Vietnam (Formerly StarCity Saigon Hotel)
Location: Vietnam > Ho Chi Minh City
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #97 of 475 Hotels in Ho Chi Minh City
Price Range: $64 - $103 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Vissai Saigon Hotel 4*
Number of rooms: 185
Official Description (provided by the hotel):
Vissai Saigon is a brand new 4-star hotel with tasteful accommodation and high-end service. This elegant hotel is just 5 minutes aways from Tan Son Nhat International Airport and Tan Binh Exhibition & Convention Center. It is also near White Palace Wedding and Convention Hall and Quan Khu 7 stadium. Commercial buildings and shopping centers are conveniently located nearby. ... more   less 
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