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All reviews rooftop bar golden hour asian style excellent hotel upgraded room the hotel manager great room checking in special thanks swimming pool the location is perfect enjoyed our stay ben thanh market breakfast buffet recommend this hotel within walking distance jony
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Reviewed January 20, 2020 via mobile

From before arrival this hotel provided excellent service in arranging and then rearranging our airport pick up due to a last minute change of flight . We booked a premier deluxe room and were on the sixth floor. There wasn’t a view but we had a window and the room , including the bed was very large. All facilities in the hotel including the rooftop pool are in excellent condition. The breakfast served each day is excellent and accompanied with European dishes. And one more thing that makes the hotel as its ‘Plus’ is the staff here. They are very friendly and helpful. The receptionist Mike showed us where to visit in Saigon , where to eat around here and he always helps us with enthusiasm. Would stay here again if we get the chance visit HCMC again!

Date of stay: January 2020
Trip type: Traveled with friends
Thank Claudia_descott
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Pierre313, Người quản lý at Alagon Plus Hotel & Spa, responded to this reviewResponded 5 weeks ago

Dear Claudia_descott

Thank you very much for your recent stay at Alagon Plus Hotel and your valuable feedback. We are proud that you could take away a great impression not only because of our breakfast and facilities but especially because of the professional and helpful service you received.
This is a great encouragement for us and we certainly will share your compliments with Mr. Mike

Once again, thank you for taking the time to give us your feedback, we are looking forward to welcoming you back in the near future.

Best regards,

Ben Huynh
Guest Relation Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 17, 2020

You probably saw a few hotels called Alagon something showing the same swimming pool and here’s the truth: there are 4 hotels in separate buildings access the same rooftop facility which includes 2 smallish bars with undeniably killer views of the city, a cute little garden, a gym with 5 machines and no aircon, a spa with treatment rooms and a small swimming pool. The sun deck area has about 10 loungers with no umbrellas or shade so if you love sunbathing very close to other people you’ll enjoy this. There are 6 other loungers by the pool with umbrellas but they’re always taken. So basically you have a small pool and about 12 loungers for 4 x 10 storey buildings with hundreds of guests - you can imagine how busy it gets.

They have some weird way of organising happy hour - in a normal bar that means you get a good deal on drinks in a set timeframe. Here, it means that some guests get free drinks and food and others don’t even get offered a discount. This is not explained anywhere so when we ordered happy hour drinks - thinking it’s a bogof or a discounted rate drink, staff members informed us that we’re not included but again due to communication issues we still have no idea what happened here and eventually they brought is food and drinks and never charged for it. I guess we got them for free - which is a nice gesture - but the whole scenario left us a bit confused.

Another confusion we had was around breakfast - as well as the rooftop facility, most lobbies of various Alagon hotels are opening from one another, offering various breakfast. Our concierge suggested going for the one in the Alagon D’Antique area as that had more European choices which we welcomed after almost 2 weeks of Vietnamese food (you do start to crave western stuff after a while) but we were stopped by staff members who were adamant we couldn’t have it. Then our concierge came to the rescue and they let us but this was another confusing weird scenario.

It just felt that this hotel has all kind of weird rules for various people that don’t just confuse guests but the staff themselves.

Ok here’s the pros and cons in bullet points

The good
* Location - really close to everything by foot and that’s awesome
* Room is clean and spacious, bed comfy and we had a nice bath
* Free minibar with beer, water and soft drinks
* Rooftop Bar and restaurant prices are actually quite reasonable and food is good
* Breakfast is decent

The bad
* Crowded pool and deck area way too small for hundreds of guests from 4 different hotels. More umbrellas on the sundeck would be useful!
* Confusing weird rules for what’s included for which guest / hotel
* No aircon in gym
* Difficult to communicate with staff over confusing offers
* Pool is on the small side

Date of stay: January 2020
    • Sleep Quality
    • Rooms
    • Service
1  Thank amiadamtravels
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Pierre313, Người quản lý at Alagon Plus Hotel & Spa, responded to this reviewResponded 5 weeks ago

Dear Amiadamtravels

We would like to thank you very much for choosing Alagon PLus Hotel and for taking your valuable time to post your details feedback on TripAdvisor.

We are delighted that you had an excellent experience here with us and that our wonderful team made you feel valued and welcomed, in particular from. We aim to provide all our guests with the highest standards in service and hospitality. Your review is meaningful a lot for us and drives us doing better to ensure our guests will get the greatest experiences.

However, I would like to apologize for some minor issues which did not meet your expectation. Please note that your feedback will be shared to concerned department for better improvement.

Best regards,

Ben Huynh
Guest Relation Manager

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Reviewed January 17, 2020 via mobile

Very nice rooms - all newly renovated and nicely decorated. The pool area is shared with the other Alagon hotels, so it was a bit crowded and not possible to find any available sun beds. We didn’t mind as we spent the days exploring the city and we also went on tours to the Cu Chi tunnels and Mekong Delta, which the reception helped arranging for us. The staff is very kind and service minded.
Noise in the rooms from the street must be expected, but the location is great and City is just very busy. :)

Date of stay: January 2020
Thank KBB87
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Pierre313, Người quản lý at Alagon Plus Hotel & Spa, responded to this reviewResponded 5 weeks ago

Dear KBB87

I would like to sincerely thank you for choosing Alagon Plus Hotel as your accommodation during your visit to Ho Chi Minh City!
We are pleased to know that you had an enjoyable stay with us, especially the great pool, clean room, and good service of our staff. Your feedback means a lot to us.

However, I would like to apologize for some minor issues which did not meet your expectation. Please note that your feedback will be shared to concerned department for better improvement.

Thank you for choosing our place. We look forward to welcoming you back on future

Warm regards,

Ben Huynh
Guest Relation Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 13, 2020

This is a nice reasonably priced hotel in central Ho Chi Minh. There are a cluster of Alagon hotels here (4 or 5) that all a share a nice rooftop terrace which has a pool, jacuzzi, bar and massage spa. All of the staff were really helpful especially Jony our bartender.

Date of stay: January 2020
Trip type: Traveled as a couple
1  Thank Toby S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Pierre313, Người quản lý at Alagon Plus Hotel & Spa, responded to this reviewResponded January 14, 2020

Dear Toby S

It is a pleasure to hear that you enjoyed an excellent Alagon Plus Hotel hospitality experience Jony is truly heartened to receive your special mention.We appreciate all your positive feedback on our prime location,as well as our team's warm hospitality.

Together with the rest of the team, we look forward to welcoming you back for more memorable hospitality experiences whenever you return to Saigon.

Best regards,

Ben Huynh
Guest Relation Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 13, 2020

Memorable vacation

we stayed at the alagon plus for 2 nights I was greeted from the moment I walked into this hotel, the receptionist always smiled and greeted me every time I saw me. the front desk was very helpful they suggested me a vietnam restaurant near the hotel was very good, the bed was very comfortable, the room was very clean they made room for me every day, they had a swimming pool on the terrace, breakfast had a lot Very good choice here, staff are very friendly. highly recommended

Date of stay: January 2020
    • Sleep Quality
    • Cleanliness
    • Service
1  Thank Gary_Mc09
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Pierre313, Người quản lý at Alagon Plus Hotel & Spa, responded to this reviewResponded 4 weeks ago

Dear Gary_Mc09,

It was a great pleasure having you at our boutique the city center located.

We are delighted that you enjoyed the facilities and services. We indeed take pride with our associates who have made you the professional services met your expected.

I certainly look forward to welcoming you back to Alagon Hotel & Spa soon to experience more of our ultimate offerings.

Ben Huynh
Front Office Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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