As a regular traveler round Asia, I was 'forced' to use Indochina as too busy at work to book it all myself. Excellent decision as they turned out to be real pros
Emailed them Sunday 7pm with a few ideas and time limitations: response of detailed itinerary (hotel names, proposed tours, pricing) received Monday afternoon. Emailed them a week later with some changes. Then a 15 minute phone call with Kelly, who spoke very good English, and we were all booked up. Payment was easy - if you are concerned about sending your money to an 'unknown' company, message a few other people on trip advisor who will confirm.
Value for money: perfect. I check-priced what they offered us, and it was in the zone
We asked them to organize two trips we saw on trip advisor, and they were happy to do that. The tour guides they used were freelance but all of them worked with Indochina a lot, so well vetted by Indochina. In each case, the guides picked us up at the airport in excellent aircon vans: checked us into the hotels and then took us round the sites as arranged.
If travelling with my family in SE Asia/China, I would almost certainly use a tour organizer. And I would highly recommend Indochina Odyssey
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