We (6 pax) were a little apprehensive after booking the hotel so we called them a couple of days before arrival. Hotel staff was very reassuring and we got a bonus when they upgraded us to suites on a higher floor. The rooms were first-class and as they were on a higher floor, there was no noise and plenty of light. Service was great and the small routine maintenance problems we encountered were attended to immediately. Front office staff was courteous and helped us with tour booking, telephone SIM cards etc. Breakfast was a solid start to every day. We had no time to use the health club. Location of the hotel is fabulous...it helps walking around at night to the Ben Tham market and downtown area. Overall experience of the Hotel and Ho Chi Minh city was great.
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