Our first impression was not good - we called the hotel a couple of days before to push our itinerary a day back, they confirmed the dates had been changed. However upon arrival we were told that they had no record of the date change and had to pay the $25 no show fee. After much argument the manager came out, said that they had no physical evidence and basically implied that we were lying. To be honest we were more concerned about the principles than the $25, and only after making them call our hotel in Hue confirming that we did make a call 2 days ago did they believe us, and all was well.
Room and reception were trendy and breakfast was good, just a shame that the service isn't quite there to match. We didn't get very helpful advice when asking if there were any recommended restaurants nearby (response was "go that way"). There are in fact lots of good restaurants nearby, but for the main museums and attractions you will have to take a taxi.
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