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“Don't bother!”
Review of Kelly Hotel

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Kelly Hotel
Ranked #277 of 465 Hotels in Ho Chi Minh City
Reviewed December 26, 2010

I live in Nha Trang, Vietnam and stayed there for a night whilst my parents were in Saigon visited from the UK. The parents room wasn't too bad, however everything in my room was covered in mold and the room stank to high heaven. I complained to the hotel staff and asked for another room, however they were full. It was late and I didn't want to uproot my 70 year old mother so asked for the room to be cleaned. They eventually sent a porter upstairs who rubbed one wall down then disappeared never to be seen again.

We were leaving early the next day so I just got into bed and tried o sleep. In the morning on complaining, no discount was offered, however they did agree to scrub the room. Due to the design of the building, most of the rooms have no windows or ventilation, therefore are very foisty and damp which played havoc with my asthma. Due to the hotel having a lift and easy access at the front (I didn't want my Mum tripping on an uneven surface or getting knocked over by a cyclo), I rebooked 2 more rooms for 3 weeks later and specified I would like 2 clean rooms this time. I gave them my mobile number and asked them to call if there was any problems.

The evening prior to our arrival I received a text from the hotel saying they were full. In summary: Breakfast terrible, rooms decent but very damp and smelly, staff admin shocking. The hotel looks great from the front, however like most things in Vietnam, this is for show. 3 star hotel with a zero star service.

Needless to say we won't be staying there again.

  • Stayed: December 2010, traveled with family
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
3  Thank PrincessScabs
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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64 - 70 of 86 reviews

Reviewed August 31, 2010

While our family had to book 2 rooms to accomodate the 4 of us, it proved to be a great place to stay. Really close to the market, which is one of the best that we encountered in Vietnam. The buffet breakfast was standard and some of the rooms we initially tried had a funny smell to them, but we ended up with a perfectly fine room in the end. There is an excellent hair salon next door where you can get an hour long wash and blow dry for $6 US. It includes a full head, neck and shoulder massage which is heavenly after a day of tramping around Saigon. We only had 2 fairly minor problems. Firstly, the airport pick up car wasn't there. After much waiting around we just booked our own taxi, it turned out that the driver had picked up the wrong passengers (don't know how they could do that when the name is different!) Secondly, we took a side trip to the Mekong Delta and stored our luggage at the hotel. When we came back 2 days later, my husband discovered his newly purchased watch was missing. The staff were not too concerned about it and promised to let us know if it turned up. We were vigilant about theft from pickpockets but it is disconcerting when you have to worry about hotel staff as well. Next time I will lock my luggage before storing it.

  • Stayed: August 2010, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank Cdntraveller41
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed July 22, 2017 via mobile
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Stayed: July 2017, traveled solo
Thank Pavel B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed January 18, 2017 via mobile
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Stayed: January 2017, traveled on business
Thank Trung_Pham_Duc
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed November 16, 2016 via mobile
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Stayed: July 2016, traveled on business
Thank Trang H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed July 6, 2016 via mobile
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Stayed: July 2016, traveled with family
Thank stella s
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed June 18, 2016
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Room Tip: prendre les chambre opposées à la rue
See more room tips
  • Stayed: June 2016, traveled as a couple
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Thank Jacques M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Kelly Hotel

Address: 44 Thu Khoa Huan | Dist 1, Viet Nam, Ho Chi Minh City 70000, Vietnam
Location: Vietnam > Ho Chi Minh City
Amenities:
Bar / Lounge Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service
Hotel Style:
Ranked #277 of 465 Hotels in Ho Chi Minh City
Price Range: $34 - $55 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Kelly Hotel 3*
Number of rooms: 50
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