My partner and I were rebooked into the Sen Viet Hotel after our original hotel was suffering from broken air conditioning. We stayed two night in a standard room, tried the breakfast, did not have massage or any other services.
Sen Viet has possibly the worst set of staff I have come across in Vietnam (I have lived here 9 months and was amazed how unfriendly and unhelpful they were). When we arrived there was not even an acknowledgement of us as the receptionist was busy on their personal phone. Over 5 minutes of waiting later we were checked in with no 'please', 'thanks', or even smile from the receptionist. Even using the lift we had to wait for 2 lifts to go past as the hotel maintenance workers and cleaners decided to jump ahead of us and fill up the lift with their supplies, laughing and again on personal phones, not even caring that paying hotel guests had been waiting. I walked in one day and saw house keeping sitting on my bed watching tv and having a bottle of water. I really struggled to see what I was paying for staying here.
We also asked if we could have a late checkout at 5pm as we had a late flight. First time I asked and the receptionist laughed (yep, really) and said 'only if you pay'. Is it really a funny request? I then asked my Vietnamese friend to phone and help me, but while they were on the phone with the reception my friend could hear the receptionist complaining and joking with one of their colleagues about the request. Desperately unprofessional and gives bad impression of the country to visitors.
The hotel is not convenient compared to district 1 hotels. You have a long walk to get to district 1 and most of the sights and attractions (>30 min walk). We had a motorbike with us, which was fortunate otherwise we would have needed a taxi to go anywhere. In the local area is a busy traffic street with a few small shops and karaokes. Right opposite the hotel is a clothes shop which has electronic music playing at full volume from 8am to 11pm each day. I am not a light sleeper but was woken up by the music both days.
You can spot the hotel from the street only from the sleazy-looking 'Massage' signs that they hotel puts up, as they advertise their massage more than their hotel services. The actual room is normal for what you pay. Would never recommend until they sort themselves out.
- Official Description (provided by the hotel):
- SenViet Hotel has been awarded with a Three Star rating. The Hotel is located in the centre of Ho chi minh City, 33 Cao Thang, District 3. The hotel has 90 rooms; all have been equipped with modern and luxurious facilities. The oriental design style is ensured to bring you a comfortable and welcoming feeling. All the rooms have a timber floor and large windows with City Skyline views.At the Hotel you can find all tourist information in your room, and in the Hotel itself you will find a gymnasium, massage service and spa. We also provide a professional conference room with a capacity for 80-300 people. We assure you that you will be enthusiastically served by our friendly and experienced staff.. ... more less
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