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Ho Chi Minh City
  
Ways to Experience Hana Tourist Vietnam
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Reviews (1,401)
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All reviews chocolate factory mekong delta our tour guide tourist company cu chi tunnels day trip great tour dinner cruise snake wine water puppet show honey tea bee farm an excellent guide cuchi tunnel recommend this trip local market small group
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Reviewed January 20, 2020

Our tour was wonderful,we enjoyed the small tunnels,the food,and the boat trip as well.would recommend Hana to our friends.

Date of experience: January 2020
Thank SavolaDiena
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HanaTourist, Manager at Hana Tourist Vietnam, responded to this reviewResponded January 20, 2020

Hi there SavolaDiena, Thank you for your lovely review, much appreciated. It was an absolute pleasure spending time with you on tour.

All the best,

Henry

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Reviewed January 20, 2020

Although our trip to the Mekong with Hana Tours included some satisfactions—comfortable transport, nice lunch, interesting temple, pleasant fellow travelers—it was ultimately a disappointment to us because we learned little about this fascinating region and ecosystem. If our guide was knowledgeable about the people and activities we encountered, his limited command of English prevented him from conveying it to his exclusively English-speaking guests. He was helpful and polite, but we walked and paddled through waters and agricultural areas.that were fascinating but unknown to us without a word of explanation—who are these people? What are they growing? Who built these canals? What is their function? The afternoon was devoted to visiting three or four local industries where we were given the 60 second tourist explanation of coconut processing or bee keeping and then pressured to purchase local products. We did not sign up for a tour in order to purchase souvenirs.

Date of experience: January 2020
Thank Jane K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HanaTourist, Owner at Hana Tourist Vietnam, responded to this reviewResponded January 20, 2020

Dear Jane,

I am sincerely sorry to hear that you felt uncomfortable on your tour to Me Kong Delta with Hana Tourist. Most of our guests are traveling from outside of Vietnam and we never want any one of them to feel the way that you felt on tour. You should be introduced more about this land and people and we totally agree with you if the fact that our guide talked less during the trip was like you said.

We have taken your review seriously with all the guide team and Hana tourist never accepts and hired those guide with low basic language skills. Our training team has worked so hard and will make sure to prevent this from happening to future travelers. We truly want to make things right with you. Hana Tourist is committed to providing exceptional, inclusive tours with excellent services.

We really appreciate your honest feedback! Happy to hear that there would be some other things that you enjoyed overall and hope you'll continue exploring Vietnam! If you'd like to give me a call to discuss anything--please feel encouraged to do so at +84918532172. I would love to patch things up!


All best,

James

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Reviewed January 18, 2020 via mobile

We were really looking forward to finding out a bit more about the history of these tunnels, but there was very little information from our guide Tony. We didn’t enjoy the 2 planned stops- particularly the market which felt awkward when we were left by our guide to eat a slice of watermelon by a bin truck with the market sellers staring at us tourists. When more information was requested, the guide didn’t wait for the whole group and so people missed out. Also, didn’t like how the guide stood over people’s shoulders asking them to review him and inputted while they did - very awkward. Didn’t get back to our hotel until 4pm after a 7.30am start - was given one bottle of water the whole time, wrongly assumed we were getting lunch at the food market. The free ‘sandwich’ was given to us when we boarded the bus, it was a chocolate roll and I assumed this was breakfast so ate it then, think this was actually the free lunch and ate nothing else all day.
Wish more information was given as to when we should expect stops etc. Sorry but we’ve had such amazing tours in Vietnam that this was a let down. The tunnels are well worth a visit though.

2  Thank lucyjoyc
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HanaTourist, Owner at Hana Tourist Vietnam, responded to this reviewResponded January 20, 2020

Hi lucyjoyc,

Thanks for your review, we take our customer's feedback very seriously and have done a thorough investigation at yours.

We understand that the local traffic these days when Lunar New Year is coming should be worse and sometimes a bit uncomfortable, that's why there are plenty of stops during the day to stretch the legs and have a bit of walking. The local market on the way back is an extension of the Tour to differ us from other Cu Chi Tunnels half day operators. Unfortunately, it seemed that you were not happy with this.

The organization, information, and accountability are basics that we expect from our guides. Your feedback regarding the guide's behavior has been taken seriously and he was warned in regards to express the better manner in front of our customers. If this happens ever again, he will not work for Hana Tourist anymore. And will ever again.

Thanks to let us know if there's something else we could do to compensate for your disappointment.

Kind regards,


James

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Reviewed January 18, 2020

Tour to Cai Be was nice, we enjoyed the boat trip and the food in the Delta.music and fruis were so amazing.thank you and would recommend Hana

Date of experience: January 2020
Thank JoannaJoshep1234
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HanaTourist, Manager at Hana Tourist Vietnam, responded to this reviewResponded January 20, 2020

Dear JoannaJoshep1234,

Thank you so much for your recommendation.

Running our business these Trip Advisor reviews are fantastic for building confidence in our tours so people can book knowing there is a very good chance they will have an amazing time. This is what I really hope to deliver every time. We do enjoy our job and I think it shows. Thanks for the amazing pictures, too.

All the best,

James

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Reviewed January 17, 2020

Super et merci au guide Tony +++++++++++,stars
Very great and enjoy to decover this area with this agency and for sure this Guide

Date of experience: January 2020
Thank melmQ6491EG
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HanaTourist, Manager at Hana Tourist Vietnam, responded to this reviewResponded January 20, 2020

Dear melmQ6491EG,

Thank you so much for your support by reviewing us. We love to read the compliments from customers.

We wish you had a great time in Vietnam and we are so proud to be your operator.

Thanks again,

Hana Tourist team

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