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“Good value and positive experience” 4 of 5 bubbles
Review of Elegant Inn

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Elegant Inn
Ranked #75 of 448 Hotels in Ho Chi Minh City
Certificate of Excellence
Venice, Italy
Level Contributor
36 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
“Good value and positive experience”
4 of 5 bubbles Reviewed August 26, 2013 via mobile

The hotel is situated in the backpackers area, nearby shops, travel agency, restaurants and street food corners.
Our room had enough space for 2 people. The view was terrible, looking at a wall! The room could be cleaner, but nothing to complain.
The manager made our experience really positive as he helped us in a bad situation we had during our travel. Kind staff.
Free wifi working.
Good value for money.

  • Stayed August 2013
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank cia2p
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MichealPham, Manager at Elegant Inn, responded to this review, September 3, 2013
Hello ,

Thank you so much for staying with us and for writing such a nice review here on TripAdvisor! We are delighted to read that you had such a good experience while staying with us at Elegant inn !
How is your friend doing ? It is hard to got sick when away home . wish that we would do more to assist you . After received your comments i already have meeting with our housekeeper and check all the room to make sure all clean . Thank you very much for kindly reminder .
We hope have chance to serve you again with much better experience .
Cheer !
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826 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (81)
Date | Rating
  • Chinese (Traditional) first
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Hebrew first
  • Indonesian first
  • Italian first
  • Japanese first
  • Korean first
  • Norwegian first
  • Polish first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Thai first
  • Vietnamese first
  • Any
English first
Manchester, United Kingdom
Level Contributor
10 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
3 of 5 bubbles Reviewed August 20, 2013

The Elegant Inn is in a very convenient location. The service is very friendly with English speaking staff who take an interest in you.
The reception can be slightly less warming when the hotel staff are sat smoking inside rather than standing just outside the doors. The smell was overwhelming for me, it might not be for smokers.

Stayed August 2013, traveled as a couple
Helpful?
Thank Amy D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MichealPham, Manager at Elegant Inn, responded to this review, August 21, 2013
Dear Army D ,

Thank you so much for staying with us and for writing such a nice review here on TripAdvisor! We are delighted to read that you had such a good experience while staying with us at Elegant inn !
I will check out and fix the smoking problem and keep peoples smoke out door .
Thanks again and have good day !
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Dallas, Texas
Level Contributor
15 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
5 of 5 bubbles Reviewed August 15, 2013

We were picked up at the airport by transports arranged by the hotel. It was a great deal for the distance, and also peace of mind not having to worry about taxi drivers long hauling us. The first things we noticed walking into the clean and bright lobby were smiling faces. Michael and Tuai (sp?) were always smiling when they served us refreshing cold tea and asked us about our journey. The room was clean and functional, cable TV was included and the hot shower was refreshing. The location of the hotel was excellent - easy access to food stalls and convenience stores. There is a Banh Mi store right across the hotel who baked their own baguettes everyday, and their Banh Mi was delicious!

Michael - I see that you took time responding to comments - THANKS for the hospitality - the women enjoyed the pedicure service you recommended :) We will be back.

Stayed August 2013, traveled with family
Helpful?
Thank Straits V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MichealPham, Manager at Elegant Inn, responded to this review, August 21, 2013
Dear Mister ...

Thank you so much for staying with us and for spent time to write such a lovely review here on TripAdvisor! We are delighted to read that you had such a great experience while staying with us .
Wish that you stay longer so i would show you more around . Also i would show your lady more enjoyable services with quality and reasonable ;-) i miss your little man as well , please tell him that the massager say hi to him . You got such lovely family .
We are looking forward to welcome you and family again !!!
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2 reviews
5 of 5 bubbles Reviewed August 4, 2013 via mobile

We were booked in for 3 nights and got upgraded to one of their best rooms. Anything we needed or wanted to know the staff couldn't have done more to deliver. clean and good size, great location. But the manager was the cherry on the cake!He did so much for us, and his English is excellent. Very happy to have stayed here.

  • Stayed August 2013
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Eddiemclachlan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MichealPham, Manager at Elegant Inn, responded to this review, August 5, 2013
Dear Ed and lovely firend ,

Thank you very much for kindly spent time to write this lovely review ,
You know that i was very surprise and proud to serve a youngest Master Chef of Great Britain in our hotel . It is amazing ... I wish i have more time to show you around , you just made me love people more also love my country more ....
We are looking forward to welcome you again !
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Oslo, Norway
Level Contributor
42 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
5 of 5 bubbles Reviewed July 14, 2013

Convenience is the key word for this hotel. It is not the cheapest (around $33 per night for solo travellers, maybe cheaper if they have smaller rooms available), but the hospitality and helpfulness of staff is flawless. You can certainly find cheaper places in town, but you also get what you pay for. I have seen cheaper rooms, cheaper laundry, cheaper airport-transfers, cheaper breakfasts, cheaper tours than you can get in this hotel by walking the backpacker-area, but for that you need to shop around and get the different items in different places. For a short stay, it is convenient to know that you get good stuff here, and that they sort everything out for you. They are helpful with tours and sell very good ones without hidden costs. You pay this price and NO more. I was placed on a bus with people who bought tours from other places and paid less. But they had not entrance fees, lunch, or tickets etc included, so they ended up paying the same or more in the end. Of course you can do penny-pinching and buy a cheap tour and bring your own packet lunch if you want to save money and not eat with the rest of the group. But that is just wrong. 1) Its not convenient, and 2) Good restaurants and food is very cheap in this country so you have to catch the moment and actually try the things they offer. I could leave my bags in the hotels last day, and they even gave me a towel and offered me to use the staff shower/bathroom before going to airport. That was very good, because I had been walking around in the heat during the day. The fully included breakfast is very good in this place. Also fast wifi and free water/coffee.

  • Stayed July 2013, traveled solo
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank Mattias S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MichealPham, Manager at Elegant Inn, responded to this review, July 18, 2013
Thank you Mr.Strids for kindly supporting our hotel and spend time writing this lovely review for us.
It's an honor to serve you. We hope the rest of your vacation goes well
We would love to have another chance to welcome you and your friends at our hotel in the nearest future.
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Level Contributor
6 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 bubbles Reviewed July 11, 2013 via mobile

For a budget guesthouse, this is the best I've ever stayed at! The rooms were super clean, shower pressure very high, water temperature hot, free coffee/tea/water, cable tv, rooms cleaned every day with fresh towels... all for $20 a night!
The location was perfect, around the corner from the backpacker street but still quiet and walking distance from the War Museum and Independance Palace.

Finally, we had an issue booking through agoda.com as we booked 3 nights but when we arrived at Elegant Inn we were told they were actually fully booked for the third night of our stay. So instead of refunding us and asking us to check-out they arranged a night in a 3 star hotel (approximately $30 a night) for the price we had originally paid online ($20) and took us there in an aircon taxi to help us check-in. The staff really go above and beyond to make sure guests are happy- and we definitely are!
We'll be back next time!!

  • Stayed July 2013
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank Woods0692
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MichealPham, Manager at Elegant Inn, responded to this review, July 22, 2013
Dear Mr.Woods

Firstly, I would like to give a big thank you to you for supporting our hotel and spending time to write this wonderful review.
Secondly,we are glad to hear that our conveniences satisfied your need. At Elegant Inn, we try our best to make sure our guest feel like they are at home. Also, I would like to transfer your compliment on our staff.
I am terribly sorry that you had to switch hotel in the last night, that's mistake we surely wont commit ever again. When we found out about the mistake, we try our best to make sure you always at the most comfortable.
Finally, thank you once again for supporting our hotel, we will better ourselves and we are really looking foward to the day you come back to our beautiful Vietnam

Regards,
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Singapore, Singapore
Level Contributor
8 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 bubbles Reviewed July 3, 2013

Friendly service. I had a great stay at the Elegant Inn, my day trip to Cu Chi was planned perfectly - and they managed to get my phone back after I had carelessly left it on the van back. A good value stay.

  • Stayed June 2013, traveled solo
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank kennethtiong
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MichealPham, Manager at Elegant Inn, responded to this review, July 19, 2013
Dear Kenneth Tiong ,

How is your trip to Cambodia , i bet you love Siem Riep as we talked .
Your this trip is too short for exploing our country , we hope to have another chance to serve you on your next trip to Viet Nam .
Take a good care and we are appreciated your business .
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Elegant Inn

Property: Elegant Inn
Address: 140 Cong Quynh | Pham Ngu Lao ward, District 1, Ho Chi Minh City, Vietnam (Formerly Xuan Mai Hotel)
Location: Vietnam > Ho Chi Minh City
Amenities:
Business Center with Internet Access Free High Speed Internet ( WiFi ) Restaurant Room Service Airport Transportation
Hotel Style:
#3 Best Value Hotel in Ho Chi Minh City
#14 Family Hotel in Ho Chi Minh City
#31 Romantic Hotel in Ho Chi Minh City
#40 Business Hotel in Ho Chi Minh City
Price Range (Based on Average Rates): $
Hotel Class:2 star — Elegant Inn 2*
Number of rooms: 20
Official Description (provided by the hotel):
Situated in a quiet backpacker's area, Elegant Inn Saigon offers air-conditioned guestrooms with free Wi-Fi. It is 15-minute walk from City Hall in Ho Chi Minh City. Room service is available 24 hours. All guestrooms come with cable TV, free bottled water and tea/coffee making facilities. En suite bathrooms are equipped with a shower or bathtub. Some rooms offer city views. Elegant Inn is 1 km from Ben Thanh Market. Airport transfers and motorbike rentals can be arranged at an extra charge. On-site parking is free. Day trips can be arranged at the tour desk. The inn also provides foreign currency exchange, photo processing services and a 24-hour front desk. A daily breakfast is available from 06:30 - 09:30 at the hotel's restaurant. ... more   less 
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Also Known As:
Hotel Xuan Mai

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