We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Poor Service Dampens an Otherwise Good Hotel”

Best prices for -
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 8 more sites!
Northern Hotel Saigon
Ranked #114 of 457 Hotels in Ho Chi Minh City
Level Contributor
675 reviews
128 hotel reviews
common_n_hotel_reviews_1bd8 1,858 helpful votes
“Poor Service Dampens an Otherwise Good Hotel”
Reviewed November 24, 2009

The Northern Hotel is only about 2 years old, and things look good. It isn't a small hotel, with 99 rooms on , so you get more style, amenities and space than in some of the smaller 3-star hotels in Vietnam.

LOCATION - The hotel is located on a dark sidestreet with sidewalks under construction and a construction site next door. There are a couple small restaurants on the street, but not too appealing looking, luckily there are about a hundred other choices within a couple blocks. On the side of the block, you have several restaurant choices, and if you walk around the block to the other side there are more. One more block gets you even more. Many of the sights of Saigon are in easy walking distance - Opera House, Notre Dame Cathedral, Saigon River, Ho Chi Minh Museum, Reunification Palace, Market, etc. There is a laundry service about a block and a half away which does laundry for $3/kg, and several tailor shops nearby to get clothes made.

ROOMS - We booked the Northern Suite. There are Northern Suites on every floor, so make sure to request a high floor. We stayed three days on the 7th floor with a river view, then when we returned from the Mekong Delta, we got put on the 1st floor with a view of a wall and a crumbling building. Big difference. We also saw the Riverview room, which for some reason has a sofa stuffed in where there isn't even room to sit - would be much better without it, feels too cramped as is. The Northern Suite is spacious with a sofa, a flat screen tv with HBO and Cinemax, and the world's deepest jacuzzi tub. The problem with the jacuzzi tub is that it is rectangular, there is no separate shower, and the shower is perpendicular to the tub, so you are standing on jets and having only about 2 feet in width of a shower. Nice, clean, large, free cable internet (wi-fi didn't work most of the time), and pretty new looking. There is no iron or ironing board in the room, and they won't give you one or even let you borrow one (they have them they just won't let you use them), instead forcing you to use their expensive pressing service. There is no real hair dryer in the room - just some vacuum pump thing on the wall. No clock, and our wake up call came 15 minutes late. Beds are hard but pillows are ok. There is a room safe.

AMENITIES - There is a rooftop bar which has odd decor, but is nice to sit at for a drink. The restaurant menu looked pretty gruesome, so we didn't try that, particularly after having the awful breakfast buffet. The buffet items were always cold and nasty. You can get cooked to order eggs and noodle soup but they don't tell anyone that and there is no station or signs, so nobody knows that. We were the only ones in the restaurant having eggs or soup because we were the only ones that asked. I felt bad watching the other tables pick at their cold, yucky options while we had nice warm eggs. We were hoping that other people would see us and ask themselves, not sure if they did or not. The noodle soup wasn't very good, but better than anything else at the buffet. There is room service, but with a limited and probably not good menu. No swimming pool or fitness center. They offer expensive pick-up service from the airport at $30.00 (a taxi costs about $5.00), and expensive laundry service.

STAFF - This was a real surprise for us, as we stayed at numerous hotels in Vietnam and they were all excellent service, with friendly helpful staff always trying to do the best for you. The Northern Hotel was not like that at all. Staff was not helpful at all, seemed lazy and not wanting to do anything to help. They seldom smiled and when they did it seemed forced. Some bright spots were the bellman and the lady in the breakfast room. Some examples:

We had about 8 kg of laundry to do because we were on a long 3-month trip. We asked where we could find a laundromat. The guy tells us that he's not going to tell us because what if they lost our clothes, then we'd blame him. What? We weren't asking for a recommendation, just where one was. He still refused to tell us. Said to go walk around and find one on our own. What?!? Asked for an iron, the guy says "no, sorry, you can't use it". "You don't have an iron I can just borrow for a few minutes? I'll even come and get it". "Yes, we have one, you just can't use it. You have to use our pressing service." What?!? Asked for a second chair because we have two computers. "No, we don't have one". I point out about ten unused chairs all around us in the lobby - I don't care what kind of chair, even a stool will do, I say. "No, sorry". Later, I ask another guy and he sends up a steel stool, the one that was sitting right next to the first guy. The wi-fi in the room doesn't work. I call down and ask what the problem is. "Must be intermittent, try again tomorrow", hangs up on me. What?!? Later we sit at the bar having a drink. We would like a second one - we wait for service for about 20 minutes while the two staff members chat it up behind the bar. I'm now waving my hands out on the balcony, they look up to see me, ignore me, and continue chatting. Finally, after about 30 minutes, I have to go inside to the bar to order a drink. Staff in the restaurant for breakfast don't tell you that you can order anything or offer to help you in any way. Wake up call was 15 minutes late. Just a few examples ,there are more. Consistently annoying service from start to finish, from one reception guy in particular, but also others. So different than anything we'd experienced in Vietnam, which had tremendous service at all the 3-star hotels we've been at in the past month. One of the bellmen was very helpful and friendly though.

BUSINESS - There is a conference room and free cable internet in the room. The wi-fi was intermittent and didn't work half the time. Also a business center (never saw it but they say it exists) with a fax.

Overall, excellent location, new hotel, nice rooms, reasonable price, but I'm sorry - these guys don't deserve my business.

  • Stayed November 2009, traveled on business
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Johann&Sandra
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Write a Review

439 reviews from our community

Traveler rating
    82
    224
    105
    23
    5
See reviews for
44
164
38
27
Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (44)
Date | Rating
  • Chinese (Traditional) first
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Indonesian first
  • Italian first
  • Japanese first
  • Korean first
  • Norwegian first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
Singapore
Level Contributor
15 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
Reviewed November 10, 2009

Stayed here in riverview deluxe room from 6-9 Nov 2009. Rooms and amenities are new and clean. Plasma tv in room. Bathrobes and slippers provided. Towels were spotless. Glass window looking out from bathroom into sleeping area so you could watch tv as you shower!

  • Stayed November 2009, traveled solo
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank tulips123
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Edmonton
Level Contributor
94 reviews
34 hotel reviews
common_n_hotel_reviews_1bd8 84 helpful votes
Reviewed November 4, 2009

We stayed at Northern Hotel for 4 nights and found it to be well located, within walking distance to everything including Ben Thanh Market (15 minutes walk) and lots of restaurants and shops near by. The nice thing is that it is kind of tucked away from all the traffic but close enough to all the nearby shopping and attractions. so you don't have to hear the constant beep beep beep! :-)
We were pleasantly surprised by an upgrade to our room which was very spacious with a sitting area and nice corner jacuzzi tub that had stereo functionality! The staff are very professional, there's always someone opening the door for you as you come and go. One disappointment was the buffet breakfast which we didn't think offered alot of choices and wasn't that great. It was nice to have access to the computers on the main floor with free internet access.

  • Stayed October 2009, traveled as a couple
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank CelineCeline
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotels you might also like...
Travelers also viewed these Ho Chi Minh City hotels
0.0 mi away
Aquari Hotel
Aquari Hotel
#108 of 457 in Ho Chi Minh City
198 reviews
0.0 mi away
Silverland Jolie Hotel & Spa
Silverland Jolie Hotel & Spa
#24 of 457 in Ho Chi Minh City
794 reviews
0.1 mi away
Nhat Ha3
Nhat Ha3
#120 of 457 in Ho Chi Minh City
151 reviews
Show Prices
Show Prices
Show Prices
0.1 mi away
Paragon Saigon Hotel
Paragon Saigon Hotel
#62 of 457 in Ho Chi Minh City
713 reviews
0.1 mi away
Millennium Boutique Hotel
Millennium Boutique Hotel
#39 of 457 in Ho Chi Minh City
396 reviews
0.4 mi away
Norfolk Hotel Saigon
Norfolk Hotel Saigon
#46 of 457 in Ho Chi Minh City
317 reviews
Show Prices
Show Prices
Show Prices

Been to Northern Hotel Saigon? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Northern Hotel Saigon

Property: Northern Hotel Saigon
Address: 11A Thi Sach Street, District 1, Ho Chi Minh City 00848, Vietnam
Phone Number:
Location: Vietnam > Ho Chi Minh City
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Wheelchair access Airport Transportation
Hotel Style:
Ranked #114 of 457 Hotels in Ho Chi Minh City
Price Range (Based on Average Rates): $
Hotel Class:4 star — Northern Hotel Saigon 4*
Number of rooms: 99
Official Description (provided by the hotel):
...peaceful in saigon center With 99 rooms fully equipped at 3 star international standard, 100% room with nice view and large window, proposed in Superior, Deluxe and Suite categories, Northern Hotel is designed to provide comfort and style with personalized service and convenient amenities, you can enjoy simple comforts and stellar convenience at the best place in Ho Chi Minh City Located in Saigon’s central business district, we are just a short walk from the major entertainment and shopping districts including Opera House, War Remnants, Reunification Palace, Notre Dame Cathedral, Central Post Office… Take a stroll and explore! ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Expedia, Agoda, Hotwire, Orbitz, Hotels.com, Travelocity, Booking.com, Cancelon, Cheap Tickets and HotelQuickly so you can book your Northern Hotel Saigon reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing