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“Great location”

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Northern Hotel Saigon
Ranked #104 of 447 Hotels in Ho Chi Minh City
Dubai
Level Contributor
38 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
“Great location”
4 of 5 bubbles Reviewed January 30, 2013

We spent a night here during a whirlwind visit to HCMC. The location is right in the heart of the city and we could walk across to the Opera House and other sights. The rooms were clean and functional. The breakfast spread was not too bad although it felt strange looking across at another breakfast being served at the next door hotel! I have no idea about the tariff since this was part of an all-country package.

  • Stayed December 2012, traveled with family
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Kollaparambil
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tan-Northern, Director of Business Development at Northern Hotel Saigon, responded to this review, January 30, 2013
Dear Kollaparambil,

Warm greetings from sunny Saigon and thank you for taking the time to write about your experience at the Northern Hotel. I am pleased to hear that your overall stay with us was satisfactory and trust that you have enjoyed the comforts of the property

I also thank you for your comments regarding the quality of service from our great location, breakfast and clean room, I will be sure to share these with all my staffs. Lovely comments like these as a great motivation for us to continue offering the excellent service we are always focusing on.

Again, I appreciate you sharing your concerns and your positive comments on your experience and look forward to the opportunity to welcome you back in the near future.

Best regards,

Tan
Tran Duong Tan Mr.
Director of Business Development
dobd@northernhotel.com.vn
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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431 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (44)
Date | Rating
  • Chinese (Traditional) first
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Indonesian first
  • Italian first
  • Japanese first
  • Korean first
  • Norwegian first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
Toronto
Level Contributor
152 reviews
50 hotel reviews
common_n_hotel_reviews_1bd8 86 helpful votes
3 of 5 bubbles Reviewed January 27, 2013

This is not a terrible place, but you can do a lot better for the money in Saigon. We stayed in the Northern Suite --- room was nice BUT: 1. Air conditioning automatically goes off in the middle of the night (every, single night) and you wake up in a hot sweat, then realize there is no air conditioning and have to phone the desk or try and re-set it yourself. 2. Couch was filthy and stained. Size of room was good. Breakfast: adequate. Stick with the chicken pho. Spoke with the Manager of the hotel before we checked out re: two issues above and unless it was my imagination, he did not seem too interested in what I had to say. Saigon has a ton of options and you can do a lot better for the money you put here.

Room Tip: Do NOT get a room on the 11th floor near the karaoke.
See more room tips
  • Stayed January 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Gary_TO_12
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tan-Northern, Director of Business Development at Northern Hotel Saigon, responded to this review, January 29, 2013
Dear Gary_TO_12,

Xin chao!

Good afternoon from sunny Saigon!

Thank you very much for choosing the Northern Hotel as a place of resident for your trip to Ho Chi Minh City, it is highly appreciated.

My valued guest, I am glad to see our breakfast, room size and the location looked after you.
Regarding to the air-conditioner and the couch, we are so sorry to hear that it may causes you inconvenience. Please be aware that during your stay, the Hotel has to fix and change the power source, this may cause the air-conditioner system auto reset when the power go up or down (the issue just happen to some room only), even in case you are not happy with assigned room, we can change to another one immediately, as I promise you before check in that you are afraid of the noise from Karaoke room, we can give you a privilege to chose your ideal room until it satisfies you, but in real, you can see upon check in that the Northern Hotel has no Karaoke type in their own Hotel, the noise might come from some neighbor restaurants when they celebrate the year end party, and of course up to now it went away already.

Once again, I thank you for your constructive feedback on Tripadvisor, I am sure that your comment will be presented on the next staff meeting, it is surely a health contribution for us during the process to become a perfect choice of guest to stay in Ho Chi Minh City.

We would be more than happy to have one more chance to welcome you back here when visiting to Saigon in the near future.

Yours sincerely,

Tan
Tran Duong Tan Mr.
Director of Business Development
dobd@northernhotel.com.vn
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
San Francisco
Level Contributor
93 reviews
39 hotel reviews
common_n_hotel_reviews_1bd8 73 helpful votes
4 of 5 bubbles Reviewed January 21, 2013

This place is right next door to an identical hotel -- the developers literally used the same blueprints. Different management. So as you eat breakfast, you look across to a mirror image breakfast room but with different people eating a different breakfast. Kinda surreal. Rooms are fairly small though that did not bother me. Elevators are microscopic. Breakfasts pretty decent, service very nice. Clean. Decent plumbing. Much more expensive than anywhere else in Vietnam, but a fair price for the area. Nicely located.

Room Tip: Corner rooms have nice panoramic views, lots of windows.
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  • Stayed January 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank joeblitzflick
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tan-Northern, Director of Business Development at Northern Hotel Saigon, responded to this review, January 24, 2013
Dear Joeblitzflick,

Xin chao!

Warmest greetings from Northern Hotel Saigon!

Thank you very much for your kind review and so pleased that the Hotel looked after your every need. I am sorry to hear that our room is small with you, but glad to see our breakfast, room facilities, staff services shined and looked after you.

My valued guest, please be aware that the Northern Superior Room (standard room) is 30 square meter, plus we have 100% room with large window, five star pillow and mattress, this is also our selling point. Just for your information, in the Saigon city center, the average room size of standard room is at 24 or 26 square meter, so I hope with our decent rooms, we can meet most of expected client points.

Once again, I thank you very much for staying with us and your comment on Tripadvisor as well. We would be more than happy to welcome you back here when visiting to Ho Chi Minh City in the near future.

Best regards,

Tan
Tran Duong Tan Mr.
Director of Business Development
dobd@northernhotel.com.vn
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Washington DC, District of Columbia
Level Contributor
96 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 42 helpful votes
3 of 5 bubbles Reviewed January 5, 2013

Average, but comfortable, hotel in a good, central location near the Opera House. While it's nothing special and there are fancier hotels nearby, you'll find it to be a good value and a nice place to stay in Saigon.

  • Stayed December 2012, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Lennycakes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tan-Northern, Director of Business Development at Northern Hotel Saigon, responded to this review, January 6, 2013
Dear Lennycakes,

Xin Chao!

Warmest greetings from Northern Hotel Saigon!

Thank you very much for your nice comment about our Hotel, extremely the location. We will definitely forward your great feedback to our staff on the next meeting, and I am sure that this will serve as an encouragement to all of us.

If you have any plan to return to Ho Chi Minh City, please do not hesitate to contact me if there is anything I can assist with.

Yours sincerely,

Tan
Tran Duong Tan Mr.
Director of Business Development
dobd@northernhotel.com.vn
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Los Angeles, California
Level Contributor
102 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 66 helpful votes
4 of 5 bubbles Reviewed December 31, 2012

Northern Hotel is a 3.5 stars rated quality hotel in a great location, just a few minutes away from the Opera house, all the big 5 stars hotels like the Sheraton, and the famous Park Hyatt. I would even give it 4+ stars. I had booked a Northern Suite at about $100 per night during New Years, and asked upfront for a quiet room. The suite was a nice big room in a quiet location, I was very pleased. Staff was professional, friendly and helping, always with a happy smile. Breakfast was included, but I only tried once, it was ok, great baguettes and all kinds of buffet items. However, I preferred to walk to some of the local coffee shops for breakfast like Highlands or L'Usine all 5 minutes walk away. If you are spoiled with 5 star hotels around the world this might not be your place, try the much higher priced 5 star hotels near by. I would definitely stay here again. Thank you :) !

  • Stayed December 2012, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank HappyTraveller213
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tan-Northern, Director of Business Development at Northern Hotel Saigon, responded to this review, January 4, 2013
Dear HappyTraveller213,

Xin chao!

Thank you very much for selecting the Northern Hotel Saigon as a place of resident for your recent trip to Ho Chi Minh City, it is highly appreciated!

I am very pleased to hear that the Hotel looked after your needs well, and your comments in regards to our staffs, good location, room facilities and breakfast, it is surely our endeavor to ensure each Guest has a relaxing and memorable stay with us.

Your review has already been translated and posted on our staff notice board and I am sure that this will serve as an encouragement to all of us.

We would be more than happy to welcome you back here when you visit Ho Chi Minh City next time.

Once again, we have to give you great thanks for recommending us to your friends and fellow travelers on TripAdvisor.

Wishes you and family a healthy and prosperous year 2013!

Tan
Tran Duong Tan Mr.
Director of Business Development
dobd@northernhotel.com.vn
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Abu Dhabi, United Arab Emirates
Level Contributor
42 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
3 of 5 bubbles Reviewed December 13, 2012

If this hotel wants to charge western prices it should have a western service. Better off staying in a local, cheap hotel where the staff, are friendly, smiley and wanting to help and you are benefiting local individuals.
It needs to read its small print and make sure it complies as we were promised a fresh fruit platter and fresh flowers - nothing.
Breakfasts were disppointing and not western - unlike the prices.
Their understanding of the English language could be improved upon. We asked for a quiet room, but got one to begin with, overlookng a Karaoke roof top bar! Not ideal, we were moved.

Room Tip: go somewhere else
See more room tips
  • Stayed December 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Juliet D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tan-Northern, Director of Business Development at Northern Hotel Saigon, responded to this review, December 15, 2012
Dear Juliet D,

warmest greetings from Northern Hotel Saigon!

First and foremost, we would like to take this opportunity to thank you for your feedback and comments on the TripAdvisor review. We are delighted to see that you had given us the opportunity to improve our services by given the comment on each points. As well as your kind words will be passed to our Front Office and Restaurant team for their friendliness and professionalize services (we have also mentioned this matter with your friend – RobYoung99 in the previous responded email).

We are working towards improving our operation and your views are a valued source of information. Indeed your comments will be again discuss on our next operation meeting in order to review and provide an appropriate training to our staff to keep up their standard.

I hope that you will give us another chance next time you are visiting Ho Chi Minh City and please do not hesitate to let me know if I can assist in anyway.

Wishes you and family a Merry Christmas & Happy New Year!

Yours sincerely,

Tan
Tran Duong Tan Mr.
Director of Business Development
dobd@northernhotel.com.vn
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Abu Dhabi, United Arab Emirates
Level Contributor
17 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
3 of 5 bubbles Reviewed December 8, 2012

We spent a long time trying to find a reasonably priced hotel and eventually chose the Northern based on location and reviews.

We had booked one of the Northern Suits and were shown to one on the 11th Floor. Just as we were settling in we heard what turned out to be the Karaoke Bar striking up on the roof of one of the neighbouring hotels. As we had requested a quiet room we were moved to a lower floor on the opposite side of the hotel. The hotel staff seemed to be unaware of the Karaoke, since we had requested a “Quiet” room.

The suits are spacious, but nothing extraordinary, in fact you could say they were rather dated. The mattress was firm and comfortable, but only foam pillows which I find do not give a good support.

Breakfast was not what you would expect in a country with such a reputation for excellent food. Again rather dated and not a great choice for non-meat eaters. Also the fruit juice was from concentrate, not fresh.

Don’t use the Hotel airport pick-up service, as they charge US$30, one way. Use the service at the airport where you prepay US$10. Our return to the airport was only around US$8 and we used Vinasun, as recommended elsewhere on Tripadvisor.

Room Tip: Beware of the Karaoke Bar on the roof of a nearby hotel. We move to room 804 which faced away from...
See more room tips
  • Stayed December 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank RobYoung99
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tan-Northern, Director of Business Development at Northern Hotel Saigon, responded to this review, December 9, 2012
Dear RobYoung99,

Thank you for taking the time to provide feedback regarding your recent stay at Northern Hotel Saigon. I am delighted to hear that the hotel looked after your needs well, and so pleased that you took time to share this with Tripadvisor’s readers.

My valued guest, I apologize for your comments regarding to noise might cause you inconvenience, I will certainly investigate further to ensure rooms are not noisy anymore, due to our Legend Bar just play music in a gently sound for guests to enjoy the Saigon panoramic view, and we have not any karaoke type in Hotel of course.

For breakfast, our well trained chef will take action to increase more vegetable in the daily buffet. For your information, beside the variety of fruit juice reserved in every morning, the Hotel has complemented more option such as pineapple, passion fruit…etc to help guest to enjoy real tropical fruit in Vietnam.

Once again, I thank you very much for staying with us. We would be more than happy to welcome you back here when you visit Ho Chi Minh City in the near future.

Wishes you and family a Merry Christmas and Happy New Year!

Yours sincerely,

Tan
Tran Duong Tan Mr.
Director of Business Development
dobd@northernhotel.com.vn
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Northern Hotel Saigon

Property: Northern Hotel Saigon
Address: 11A Thi Sach Street, District 1, Ho Chi Minh City 00848, Vietnam
Phone Number:
Location: Vietnam > Ho Chi Minh City
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Wheelchair access Airport Transportation
Hotel Style:
Ranked #104 of 447 Hotels in Ho Chi Minh City
Price Range (Based on Average Rates): $
Hotel Class:4 star — Northern Hotel Saigon 4*
Number of rooms: 99
Official Description (provided by the hotel):
...peaceful in saigon center With 99 rooms fully equipped at 3 star international standard, 100% room with nice view and large window, proposed in Superior, Deluxe and Suite categories, Northern Hotel is designed to provide comfort and style with personalized service and convenient amenities, you can enjoy simple comforts and stellar convenience at the best place in Ho Chi Minh City Located in Saigon’s central business district, we are just a short walk from the major entertainment and shopping districts including Opera House, War Remnants, Reunification Palace, Notre Dame Cathedral, Central Post Office… Take a stroll and explore! ... more   less 
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