We are guests from Thailand staying at Silverland Central hotel and spa during 28 June – 1 July, 2014. Tonight we had problem with the Vinasun Taxi. We wanted to see the water puppet show at 6.15 pm and the bell boy called taxi for us. On the way, we were in doubt that the fare was going up very high. Then we got off the taxi near the park and walked back to the hotel. We argued with the taxi driver and he showed us 12,000 dong that we had to pay. We didn’t pay because we thought that we were ripped off.
When we arrived hotel , we informed the front office manager, Ms.Le Ngoc Phuong about the incident. She listened to our story with a calm character. She tried to help us to relax and then she contacted the taxi center. That taxi driver showed up at the hotel with his taxi coordinator. Ms. Le Ngoc Phoung translated and explained everything to us clearly. Finally the taxi manager came and tried to tell us about the fare. Ms.Le Ngoc Phoung always was beside us. Ms.Thien Huong also helped us and cheered us up to calm down.
We greatly appreciated their hospitality with fully service minded personality. This made us want to come back to your hotel again.
- Official Description (provided by the hotel):
- The Three Star Silverland Central Hotel & Spa. Located in the heart of Ho Chi Minh city, next to Ben Thanh market,closed Shopping and entertainment centers . ..8Km from Tan Son Nhat International Airport Silverland Central Hotel & Spa comprise 106 rooms and suites, Non-smoking floors and specially wooden floor for rooms and suites.All rooms and suites boast breathtaking nice view of city and Ben Thanh Market view. KL Spa is decor's Asian contemporary with the quiet spaces and reach a highest of relaxed, with high - grade of therapy - PEVONIA product, professional and skillful staff. Emphasizing blend between nature and lives beside the color harmony of space, gives a feeling really peaceful of relaxation...Whether you are on business trip or on vacation in Ho Chi Minh city. The Silverland Central Hotel & Spa is the perfect place for you. ... more less
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- Also Known As:
- Tan Hai Long Hotel Ho Chi Minh City