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“Fabulous!”
Review of Sherwood Residence

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Sherwood Residence
Ranked #10 of 457 Hotels in Ho Chi Minh City
Certificate of Excellence
New York City, New York
Level 3 Contributor
12 reviews
common_n_hotel_reviews_1bd8 7 helpful votes
“Fabulous!”
Reviewed November 19, 2012

Stayed in a 3 bedroom apartment for 4 nights. Apartment was very well equipped & more importantly clean! Absolutely fantastic stay! Hotel's location is also pretty good, free shuttle is of course a huge plus. Breakfast was also pretty commendable.

What really made my stay was the friendly and amicable staff. Kudos goes especially to Rita at the front desk and the housekeeping staff.

My only peeve will be the lack of pillows and the restaurant had insufficient choices for lunch and dinner.

Overall a splendid stay. Highly recommended!

  • Stayed November 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank SamuelT1234
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TanjaKessel, Rooms Operation Manager at Sherwood Residence, responded to this review, November 20, 2012
Thank you most kindly for taking the time to post your review on Trip Advisor following your stay at Sherwood Residence.

We are delighted to read that our biggest asset, the "friendly and amicable staff" have made your stay an unforgettable one.

Your comments have been shared with Rita and the entire staff who are rejoicing of your review and happy that their Vietnamese hospitality has created lasting memories for you.

Once again, thank you very much for your comments and we wish to be able to welcoming you back one day.

Best regards from Ho Chi Minh City,

Tanja
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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481 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (69)
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English first
Melbourne, Australia
Level 6 Contributor
151 reviews
39 hotel reviews
common_n_hotel_reviews_1bd8 150 helpful votes
Reviewed November 16, 2012

At the end of our trip around Vietnam my son and I returned to HCMC and did some investigation on T.A. for a classy hotel with large rooms, a balcony, kitchen, laundry and a pool & gym without having to book into an expensive Western chain hotel. We found everything we needed and more at the Sherwood Residence.
Initially we had questions about the address being in District 3, thinking we would be too far from things, but this proved to be inconsequential as there is only one street separating it from District 1. We easily walked to Ben Thanh Market in 15 mins and the Rex Hotel in 10. There is even an hourly shuttle bus if you do not wish to walk at all or if it is simply too hot.
Reception was a welcome full of smiles and an unexpected upgrade to a huge 3 bedroom apartment and we were very impressed with the young lady who showed us to our room. We inquired of her perfect English with a very slight OZ accent and she informed us that she had recently completed a 4 year hospitality degree in Melbourne. In fact, all the staff here, from pool attendants to breakfast waiting staff to doormen and reception seemed to be a cut above the norm which is a credit to the Sherwood and its training levels.
All the other good things about this hotel are very well covered in previous reviews, yes, the pool is sensational, the breakfasts excellent and the supermarket out the back has just about everything you will need, especially if you are here for a longer term. It is also very child friendly if you are visiting with a family of any size.
Also, out the back door and around the corner is an amazing Seafood restaurant called Marina, not cheap by Vietnamese standards but a great night for a treat, ( reviewed separately ).
On returning home, I raved about this accommodation to a friend who immediately booked it for three weeks when he visits early next year.

Highly recommended home base when in Saigon.

Room Tip: In- room WIFI can be expensive but the business centre downstairs is about $5/hr.
See more room tips
  • Stayed November 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Wellmax229
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TanjaKessel, Rooms Operation Manager at Sherwood Residence, responded to this review, November 20, 2012
Thank you very much for this most positive review about your recent stay at Sherwood Residence praising our location, smiley receptionists, Ms. Huong who escorted you to the room, the pool attendants, breakfast staff, doormen and at the end recommending our property to your friend upon your return back home.

Your comments have been shared with all our associates and they were very pleased that their efforts have been duly appreciated and recognized. Bearing in mind that there is always scope for further improvement, I would like you to know that our associates undergo frequent training such as guest satisfaction and guest recognition and we are glad that our valued customers are benefiting from these training exercises as you did.

We hope that we will be able to welcoming you back in the very near future.

Best regards from Ho Chi Minh City!

Tanja
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Auckland, New Zealand
Level 3 Contributor
16 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
Reviewed November 13, 2012

After a very long trip from New Zealand via Singapore it was a very nice surprise to enter the foyer to the most amazing reception area, it looked like a royal palace! The staff are super nice and the facilities are top notch! We stayed in a three bedroom serviced apartment for three nights, One of our group had pulled out last minute so when we advised that there would only be four of us rather that five, they discounted the room to four people and said we could stay in this anyway...woo hoo!. It had everything and more (a maids quarter...lol) it was absolutely huge. The beds are firm and could do with more pillows, but throughout our three week stay in Asia this was one of the best places we stayed at!. We were the only one that used the pool which is large and clean (staff there are cool as well they helped us bypass Vietnams security regarding facebook) The breakfast in the morning was excellent as was the courtesy shuttle that ran on the hour every hour up until 8pm. This hotel is not that far from the hustle and bustle of Saigon (walking distance to the independence palace and war museum) but due to the heat it is probably best to catch the shuttle into town to go shopping. Due to the experience here and Saigon, I will definitely be back :)

  • Stayed October 2012, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank n0rthl1ght
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TanjaKessel, Rooms Operation Manager at Sherwood Residence, responded to this review, November 14, 2012
Thank you very much for taking the time to post your review following your recent stay at Sherwood Residence.

It was with pleasure to read that you really enjoyed your stay with us from the time of check in until now as you still keep the memories of your entire stay in Vietnam saying that you will be back!

We hope that you had a safe trip back home and to be able to welcoming you in the very near future.

Best regards from Ho Chi Minh City!

Tanja
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Tasmania
Level 5 Contributor
61 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 40 helpful votes
Reviewed November 7, 2012

Stayed in this residence in late Oct 2012. After 15 hours on the go to get to Saigon from Hobart, it was a great surprise. Booked online after reading feedback on Tripadvisor, a 2 bedroom apartment with breakfasts. Only took a deposit. Upon check in we were greeted with 2 smiling faces, and informed that due to the building's 5th anniversary, we were to get a 500000.00 dong voucher to spend in the restaurant, and were upgraded from a 2 bedroom apartment to a 3 bedroom apartment.
2 bathrooms, high floor and balcony. Location was good, as it was only a few good blocks walk to the markets. There was a supermarket right across the road from the back of the residence, and was accessed through a rear walkway. Saved going out through the front doors and all the way around the block. Had our daughter with us, and there was plenty of room to spread out.
Pool was excellent, breakfasts good, service could not be faulted.
Main bedroom had a VERY hard bed, but after day 1 we got more used to it. Air conditioning in all bedrooms.
This complex satisfied all our requirements, and I would highly recommend it for families.
Well done Sherwood Residence.

  • Stayed October 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank SomwehereInTheWorld
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TanjaKessel, Rooms Operation Manager at Sherwood Residence, responded to this review, November 8, 2012
Thank you very much for posting your review on Trip Advisor after your stay with us at Sherwood Residence.

We are delighted that you call Sherwood "A gem in Saigon" and the entire Sherwood team is really happy that our efforts have been recognized and that we have made your stay with us, one to remember!

We hope that you had a safe trip back home and to be able to welcoming you or any of your friends to our property in the near future.

Best regards from Ho Chi Minh City!

Tanja
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Modbury, Australia
Level 3 Contributor
8 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed November 4, 2012

We stayed at the Sherwood Residence for a week in November and loved every minute of our stay. The units are spacious, clean and very comfortable. They have fully furnished kitchens, with a full sized fridge,washer & dryer (and a clothes line on the internal balcony), several bedrooms each with comfortable beds, air conditioner, a big desk and wireless access throughout, and a separate lounge area & dining room.
The included breakfast was delicious and ample choice: fresh fruit, juice, Asian soups, Yogurt, luncheon meat, cheese, 4 heated dishes, freshly baked croissants,Danish, sausages etc, plus you can get freshly cooked waffles and eggs just the way you want them…and freshly ground coffee…and at a charge they can make you a yummy Vietnamese iced coffee.
The swimming pool is wonderful and the staff poolside is very helpful.
In fact all the staff were very helpful (especially Hgoc at the front desk and Bang, one of the waiters.) We had dinner at the restaurant one night and the food was perfect, we also enjoyed cocktails as room service and again were very impressed.
There is a supermarket 2 minutes walk away and all the attractions are close enough to walk to, but there is a free shuttle bus and always a taxi waiting.
We will be returning!

  • Stayed November 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank 196DebF
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TanjaKessel, Rooms Operation Manager at Sherwood Residence, responded to this review, November 5, 2012
Thank you very much for taking the time to share your most valuable and positive comments on Trip Advisor.

Your comments have been shared with Ngoc and Bang and they were delighted that they were able to make your stay one to remember! Thank you very much.

The entire Kitchen team was also happy to read that you have appreciated the choices of dishes they put together for breakfast and room service, to make you experience a small variety of local and Asian dishes.

Once again, thank you very much for your comments and your stay at Sherwood Residence.

With best regards from Ho Chi Minh City!

Tanja
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Kl
Level 6 Contributor
138 reviews
36 hotel reviews
common_n_hotel_reviews_1bd8 216 helpful votes
Reviewed November 2, 2012

We booked an Executive Suite for six nights online through booking.com.

Upon arrival we were asked to pay (sign the credit card receipt for six nights accommodation). We had booked a two bedroom Executive Suite as we liked the look of the accommodation from the internet photos on booking.com (the Sherwood Residence website was not working).

Upon check-in we were advised that we had been upgraded to a three bedroom suite. As a couple we were not interested in more (than the two bedroom) space but in the quality / appointment of the apartment. The apartment we were given was not like the photos, was overlooking the building site next door and I remain convinced that we were given a Premier Apartment (a cheaper accommodation) versus the Executive Apartment we-pre-paid-for as the apartment did not look like the level of accommodation we pre-booked and paid-for on arrival.

The booking.com website says that internet service in an apartment is US$12 a day, we were asked to pay US$70 per day - didn't take-up the option.

Our opinion is that Sherwood use various tactics do their hardest to claw-back the rack-rate from the discounted rate offered on hotel.com.

We were charged for printing and scanning at the business centre.

'Breakfast' is an over-statement - food quality was abysmal.

We weren't allowed to check-out until the apartment was checked to see if we'd removed anything we shouldn't have - not helpful when in a hurry to get to the airport.

Room Tip: Don't pay until you see what you're being given versus what you expect and are paying-for.
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  • Stayed October 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Wotney
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TanjaKessel, Rooms Operation Manager at Sherwood Residence, responded to this review, November 5, 2012
Thank you very much for taking the time to post your most valuable feedback on Trip Advisor.

Our biggest goal is to have all customers leaving satisfied, but on this occasion we have failed you, reading through your detailed description.

Your initial booking was for a 2 bedroom executive (124 sqm) non refundable rate, which we have charged from your credit card before arrival as it is stated in the terms and conditions for this special room rate and we have asked you to sign off the credit card slip upon check in.

On arrival, you have been the lucky one chosen to be upgraded to a 3 Bedroom premier (143 sqm) which is our biggest room with a higher price based on availability on that day.

Attentively reading through your description, I can assure you that we are definitely not using any tactic to get the rack rate back from our valued customers but that there must have been a mis- communication as the internet rate is 17$ not 70$.

The comments you made on breakfast, chargeable services in our business centre and inventory check upon check out have been shared and reviewed among our team.

I would like to take this opportunity to apologize that we were not able to make your experience with us a memorable one and will be happy to personally welcoming you back on a next occasion!

Best regards from Ho Chi Minh City!


Tanja
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Norfolk, United Kingdom
Level 4 Contributor
28 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
Reviewed November 1, 2012

We are still sat here by the pool writing this review. We chose this for location and reviews and it was great for both. We chose a 2 bedroom executive room, which was upgraded if you call it that to a 3 bedroom premier room, which meant even more space. The room has exactly the same facilities as the executive room and was good throughout. All I would say on a personal note was the beds were/are very FIRM. Clean and comfortable with everything we needed for our stay. The bonus of having washer and dryer is great as we went through clothing due to humidity like nobodies business.

The food for breakfast (inc) was ok, bit repetitive but tasty enough. The room service was quick, good and efficient if required, priced very well too.

The staff throughout have been very very helpful and pleasant. Thank you

The hotels location is spot on, walking distance to most attraction or sites you wish to view. Taxis are available but to be honest a nice walk allows you to experience Vietnam even more. The hotel supplies a bus service too, which Is very good.

We really enjoyed our stay in Vietnam and would recommend this place to everyone.

Room Tip: Go for executive rooms, as price difference is small
See more room tips
  • Stayed October 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank BootneckClan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TanjaKessel, Rooms Operation Manager at Sherwood Residence, responded to this review, November 3, 2012
Thank you for the time you have taken to share your comments on TripAdvisor. We are always happy when a guest recognizes our services and most of all the effort of our "very, very helpful" colleagues.

We know that you have a lot of choices when it comes to lodging, and we truly appreciate your patronage and thank you for recommending our property.

We hope to have you again as our valued guest here at Sherwood Residence.

Best regards from Ho Chi Minh City!

Tanja
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Sherwood Residence

Property: Sherwood Residence
Address: 127 Pasteur St | District 3, Ho Chi Minh City, Vietnam
Phone Number:
Location: Vietnam > Ho Chi Minh City
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Shuttle Bus service Suites Swimming Pool Airport Transportation
Hotel Style:
#8 Luxury Hotel in Ho Chi Minh City
#13 Family Hotel in Ho Chi Minh City
#38 Business Hotel in Ho Chi Minh City
#51 Romantic Hotel in Ho Chi Minh City
Price Range (Based on Average Rates): $$
Hotel Class:4.5 star — Sherwood Residence 4.5*
Number of rooms: 240
Official Description (provided by the hotel):
Located on scenic Pasteur Street, Sherwood Residence provides easy access to international schools, consulates, hospitals, and is just a short distance from the Central Business District. An added convenience is the complimentary shuttle service to key shopping, dining, and entertainment hotspots in Saigon's cultural center. Travel assistance is available at the front desk with local and international bookings for weekend getaways or extended trips. And enjoy a direct route to Tan Son Nhat International Airport, just 20 minutes away. ... more   less 
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Also Known As:
Sherwood Residence Hotel Ho Chi Minh City

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