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“Trrible food”
Review of Sherwood Residence

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Sherwood Residence
Ranked #10 of 458 Hotels in Ho Chi Minh City
Certificate of Excellence
Australind, Australia
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
“Trrible food”
Reviewed September 24, 2012

I wonder why the restaurant was so empty. I had dinner twice. and I was disappointed each time.
If Vietnamese chef who lives in Vietnam can't cook Bun Bo Hue, chef needs to resign. Worst Bun Bo Hue I have ever had. Grilled Shrimp and scallop dish with little lime were bitter and dried. There was no sauce. It was terrible.
%15 service tax and service charge was unacceptable.
Room has cheap furniture and appliances. I couldn't even pull the draw open. I feel bad for kids who stay long term and use the furniture everyday.
Bathroom granite is black. Water can not be seen on black floor. We all got hurt from wet and slippery floor
Shelf for towels was 8 feet high in far corner, beyond of reach, it was stupid. My sister has knee surgery and she couldn't climb up there to get towels after shower.
Title in bathroom was slippery.There was no floor mat. My sister fell on the very first night after getting out of shower. Tub is tall, easy to get tripover when get out .
It is roomy but does not meet 5 star apartment.
Maid did a lousy job of cleaning. When we checked in, the ice maker has mold in it. I had to request the different one. Refrigerator was dirty since we checked in, it has crumbs. I thought the maid will get it clean the next day of service. By the time we check out, it never got clean.
It is Vietnam, the rate is quite high.

  • Stayed August 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Make M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TanjaKessel, Manager at Sherwood Residence, responded to this review, September 30, 2012
Thank you very much for taking the time to give us your valuable comments on your recent stay at Sherwood Residence.

Attentively I read through your comments and assure you that the description your are giving, is not the standard for Sherwood Residence here in Ho Chi Minh City.

I was most concerned to read of them and assure you that immediate action has already been taken in order to rectify the short comings you had to experience.

Customer satisfaction is our biggest goal but this time we have failed you and I would like to sincerely apologize for it.

We hope that on your next visit to Ho Chi Minh City, we will be able to show you that we have rectified our short comings.

Best regards from Ho Chi Minh City!

Tanja
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (69)
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English first
Philadelphia, Pennsylvania
Level 4 Contributor
30 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed September 23, 2012

Wow,what a place to end our trip to Vietnam!After Nha Trang,we decided to pre book only one night before deciding whether we liked the place enough to book the rest of our stay in that city.It took us about 5 minutes to decide to spend our last 6 nights at this wonderful place.It reminded me of a condo at the beach.Sherwood Residence gave us 3 very nice bedrooms,2 spacious bathrooms,and a fully stocked kitchen including a washer and dryer.The staff was most helpful.The buffet breakfast was outstanding.Rooms were soundproof! There is a great pool,exercise room,and plenty of entertainment to keep the kids occupied when we wanted to relax after visiting the sights of Saigon.Location is ideal! it is about an easy 10 minute walk to District 1,but far enough away from the hustle!

  • Stayed August 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank K D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TanjaKessel, Manager at Sherwood Residence, responded to this review, September 25, 2012
Thank you very much for taking the time to give us your comments on your recent stay in Sherwood Residence.

Especially your comment: "Wow,what a place to end our trip to Vietnam" made us proud to read and eager to continue providing exceptional customer service. To know that you have left satisfied with your stay with us is the biggest reward!

Once again, thank you for sharing your experience and we look forward to welcoming you in the near future.

Best regards from Ho Chi Minh City!

Tanja
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
UK
Level 3 Contributor
19 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 76 helpful votes
Reviewed September 22, 2012

We stayed here for 4 days in Aug 12. Apart from being great value for money, the rooms are good, the breakfast was varied, and has facilities such as table tennis, video games, pool, as well as a 2 swimming pools, which was a bit cool. The location was perhaps about 30 mins from the river, but reasonably central with a free hourly shuttle bus. The place I would recommend eating at was on the same road about 10 mins walk away at 160 D Pasteur, called Nha Hang Ngon. It ws a great concept with lots of street food stalls surrounding an enclosed garden with waiters helping you order and navigate your way round the choice of food and stalls. Great food, smell and experience at an incredibly cheap price. A must. We also did a number of day trips organised through TNK travel and recommend all of them.

I could not fault the Sherwood apartments and would recommend them to anyone.

  • Stayed August 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank UKxxxx
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TanjaKessel, Manager at Sherwood Residence, responded to this review, September 25, 2012
Thank you for taking the time to give us your most positive comments on your recent stay at Sherwood Residence, praising our various facilities and rooms.

We can see from your review, that you have seen a lot of places and tried the many different variety of foods, which for sure, will create long lasting memories of your trip to Vietnam.

We hope that you had a safe trip back home and hope to be able to welcoming you back in the near future.

Best regards from Ho Chi Minh City!


Tanja


I could not fault the Sherwood apartments and would recommend them to anyone.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Brisbane, Australia
Level 5 Contributor
51 reviews
43 hotel reviews
common_n_hotel_reviews_1bd8 77 helpful votes
Reviewed September 14, 2012

We recently stayed in a 3 bedroom apartment and were more than happy with our stay. The rooms are clean and comfortable with 2 good sized bathrooms (with baths) a well equipped kitchen, nice sitting room and dining room. Great pool area, games room and gym, over the road from a large supermarket.

The staff were lovely, our room was cleaned daily, free wifi, walking distance from many sites and a cheap cab ride to others. Would thoroughly recommend for groups or families.

Stayed August 2012, traveled with family
Helpful?
2 Thank halcyondays007
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TanjaKessel, Manager at Sherwood Residence, responded to this review, September 25, 2012
Thank you for taking the time to give us your comments on your recent stay at Sherwood Residence as well as recommending our property to groups and families, as you were able to experience one stay to remember.

We hope that you had a safe trip back home and hope to be able to welcoming you back in the near future!

Best regards from Ho Chi Minh City,

Tanja
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Los Angeles, California
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed September 5, 2012

This is a lovely apartment hotel, very spacious, clean, extremely comfortable, buffet breakfast, amenities, and free internet in the public areas. Centrally located, a market behind the hotel and walking distance to the center of town, Opera House, and many other sites.
What's more important is the staff; from Sales Exec, Guest Relations and Front Desk Staff.... they are all absolutely great !
My purse was snatched in front of the Majestic Hotel and they sent me back to my hotel - luckily. Because everyone at the Sherwood Residence came to my aid. They provided me with internet to contact my office, to cancel my cell phone, and thanks to my travelling partner and skype I could call my bank, credit card companies, etc.
Truong Huy, Tran Th Cam Van, Doan Khanh, Nguyen Th Tram, and Nguyen Duong ( Front office desk, Sales Exec, Manager, Busines Relations, Guest Relations) were all there assisting and calming me. The next morning Ms. Tram and a hotel security staff took me by cab to the police station and waited, translated and assisted with the police report. They refused any compensation. They truly went beyond the the call of duty and I greatly appreciated it. Roberta

Room Tip: higher floors have better views.
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  • Stayed April 2012, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Roberta A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TanjaKessel, Manager at Sherwood Residence, responded to this review, September 25, 2012
Thank you for taking the time to give us your comments on your recent stay in Sherwood Residence.

We are delighted to read the praise about our staff going " beyond the call of duty" although you had an unpleasant experience during your stay.

All of them: Tram, Huy, Van, Khanh, and Duong are thanking you for your warm comments and are glad, that the vietnamese hospitality and service has left a memorable stay in your eyes.

We would be honored to be able to welcoming you in the near future and hope that you had a safe trip back home.

Best regards from Ho Chi Minh City!

Tanja
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Level 2 Contributor
8 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed August 23, 2012 via mobile

My wife and I stayed here at the end of our honeymoon. Luxury apartments, lots of space, very friendly staff juts outside of the real hustle and bustle. The hotel runs a shuttle into district1. Would definitely recommend.

Stayed August 2012, traveled as a couple
Helpful?
1 Thank JJChristian
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TanjaKessel, Manager at Sherwood Residence, responded to this review, August 23, 2012
Thank you for taking the time to give us your comments on your recent stay at Sherwood Residence as well as recommending our property as you were able to experience a memorable stay calling it a " wonderful choice".

We hope that you had a safe trip back home and wish you and your wife all the best for this new part of your life being married!

Best regards from Ho Chi Minh City,

Tanja
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Edinburgh, United Kingdom
Level 5 Contributor
67 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 61 helpful votes
Reviewed August 17, 2012

We stayed here on 8th August 2012 for one night. I was very surprised on entering the lobby as it was much grander and more luxurious than I'd expected. We were given a three bedroom flat which was very spacious with a large dining/living room with balcony, office type room with sofa bed, single bedroom and master bedroom. There were two bathrooms and also a kitchen with laundry room. It was all very clean and well stocked with crockery, towels etc. They have excellent facilities such as swimming pool, games room (ping pong, snooker, video games). The buffet breakfast was good. We had to ask for fruit as they'd run out but they did provide more. There was an omelette station, ham/cheese etc. Not a very wide pastry selection but perfectly adequate. I think this would be a good place to stay if you were going to be in Ho Chi Minh for a week or so.
The reception staff were very helpful when we arrived and checked in. However, when we tried to book a tour to the Cu Chi tunnels there was a confusion over the price and the final offer was very high so we decided to organise that ourselves and did find a private tour about $100 cheaper. When we checked out the girl on reception insisted on answering the phone while dealing with our queries which I always dislike and for a process that they must do a 100 times a day it did take rather a long time.
On the whole, we had a perfectly good stay here, perhaps a little lacking in character but more than adequate and if you want somewhere with a lot of space then this is to be recommended.

Room Tip: Go higher up to get the view of the city.
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  • Stayed August 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank lockettorres
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TanjaKessel, Manager at Sherwood Residence, responded to this review, August 25, 2012
Thank you for taking the time to give us your most positive comments on your recent stay at Sherwood Residence, praising our various facilities, spacious rooms and helpfull staff.

The comments you made are most welcome and I assure you that we have already reviewed them. It is only through constructive feedback like yours that we can go another step towards perfection!

We hope that you had a safe trip back home and that you are still rejoicing of your stay, keeping unforgettable memories of your time in Vietnam.

Best regards from Ho Chi Minh City!

Tanja
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Sherwood Residence

Property: Sherwood Residence
Address: 127 Pasteur St | District 3, Ho Chi Minh City, Vietnam
Phone Number:
Location: Vietnam > Ho Chi Minh City
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Shuttle Bus service Suites Swimming Pool Airport Transportation
Hotel Style:
#8 Luxury Hotel in Ho Chi Minh City
#13 Family Hotel in Ho Chi Minh City
#38 Business Hotel in Ho Chi Minh City
#51 Romantic Hotel in Ho Chi Minh City
Price Range (Based on Average Rates): $$
Hotel Class:4.5 star — Sherwood Residence 4.5*
Number of rooms: 240
Official Description (provided by the hotel):
Located on scenic Pasteur Street, Sherwood Residence provides easy access to international schools, consulates, hospitals, and is just a short distance from the Central Business District. An added convenience is the complimentary shuttle service to key shopping, dining, and entertainment hotspots in Saigon's cultural center. Travel assistance is available at the front desk with local and international bookings for weekend getaways or extended trips. And enjoy a direct route to Tan Son Nhat International Airport, just 20 minutes away. ... more   less 
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Also Known As:
Sherwood Residence Hotel Ho Chi Minh City

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