I’ve never met a hotel staff as friendly as Marvellous. Every single person we encountered was extra friendly and helpful. A welcoming gift, a special note and departing gift, as well. All other hotels seem subpar compared to Marvellous. It was always welcoming and calming to come through the doors after stepping out into the very noisy hustle and bustle of Hanoi streets. More
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We stayed there for 4 nights and the team were fantastic the whole time during our visit. Helpful to plan our days out and our trips. Rooms were quiet compared to the madness on the street! Rooms clean and comfortable and breakfast was great too
Dear Schholbank1,
Warm greetings from Hanoi Marvellous Hotel & Spa!
Wow! You've definitely made our day with your positive comment on TripAdvisor. We are delighted to read that you had an enjoyable time here at the hotel and the team did an excellent job of meeting your needs. As we know the best one of every aspect of every guest's stay is the exceptional service by the staff, that's why we work hard to make it a first class experience for all of our guests and truly appreciated that all we did meet and exceed your expectations. We appreciate your kind words of recommendation and trust that we will recognize the team for their great efforts.
Thank you again for your recommendations and we do hope to have many more opportunities to welcome your return again!
Your faithfully,
Tom Vu / Mr.
Customer Service
This place is fabulous. Right in the Old Quarter where all the action is, but it’s a haven to come home to ... and that’s what it felt like... “our second home”. The team are relatively young but their level of customer service is outstanding... they helped us with planning our trip to halong bay and paid attention to every small detail during our stay. We are going to recommend this hotel should have 10 stars !!! Will definitely go back if ever we visit Hanoi again
Dear chochip,
On behalf of Hanoi Marvellous Hotel and Spa, I would like to express my sincere thanks for giving our hotels an opportunity to welcome and serve you recently. It's our great pleasure to be your chosen hotel for your Honeymoon among nearly seven hundreds of hotels in Hanoi. Thank you very much for taking the time to write such a wonderful review about your recent stay with us.
We are glad to read that you had an memorable experience at "Marvellous Home". It was such an honor for us to have the chance to celebrate your special occasion. How wonderful to learn that the service of our hotel exceeded your expectations.This is praise indeed, and we are over the moon by your truly very kind comment. Rest assured that we will certainly share your generous words of praise with Marvellous team.
We look forward to welcoming you at our property in another opportunity, and once again, thank you for your amazing review on Tripadvisor.
Sincerely yours,
Tom Vu / Mr.
Customer Service
This hotel is fantastic. The stuff is very friendly and they help you with everything. They speak a very good Englisch and even some words in German. The breakfast is very good, European (good bread an cheese) and Asian. The rooms are large and the beds are very comfortable. They have a good spa in the house that is not expensive
Dear ulla427,
It is wonderful to read over your beautiful words on your positive review of your recent stay at Hanoi Marvellous Hotel & Spa !
We are drowned in happiness when we heard you did have an outstanding stay. It gives us an opportunity to learn that our central location, nice room with comfortable beds, the professional service which are provided from our staff, our amazing spa touched beyond your expectation. Rest assured all compliments would certainly boost their confidence in delivering excellent service.
Thank you so much once again for sharing your awesome feedback. It brings us a lot of motivation to work harder and harder to bring the best experience to our beloved guests.
Marvelous hotel and spa is your new home in Hanoi. We look forward to welcoming you back next time, and why looking around since you now know where the best is.
Your faithfully,
Tom Vu / Mr.
Customer Service
My short stay at Hanoi Marvellous hotel and spa has been wonderful. The hotel is well located and the staffs are amazing. I thoroughly enjoyed the breakfast buffet which serves a good selection of western food and a really nice Vietnamese Pho soup noodle. The room was very clean with classic look and feel which made me feel very comfortable. Hanoi is a lovely and complex city (mixture of old and modern). I encourage people to visit Hanoi and make sure they book their stay with Marvellous hotel and spa.
Dear Ken Ng,
On behalf of Hanoi Marvellous Hotel and Spa, I would like to express my sincere thanks for giving our hotels an opportunity to welcome and serve you recently. It's our great pleasure to be your chosen hotel for your Honeymoon among nearly seven hundreds of hotels in Hanoi. Thank you very much for taking the time to write such a wonderful review about your recent stay with us.
We are glad to read that you had an memorable experience at "Marvellous Home". It was such an honor for us to have the chance to celebrate your special occasion. How wonderful to learn that the service of our hotel exceeded your expectations.This is praise indeed, and we are over the moon by your truly very kind comment. Rest assured that we will certainly share your generous words of praise with Marvellous team.
We look forward to welcoming you at our property in another opportunity, and once again, thank you for your amazing review on Tripadvisor.
Sincerely yours,
Tom Vu / Mr.
Customer Service
I was so impressed by their great service, all staff so familiar, kind and helpful... also cooking class was very joyful!! :) I received a coupon for rooftop bar located in another building of Marvellous hotel(not so sure). was worth to visit. Will choose here again if im gonna visit Hanoi again in some days.Thx for all friendly staffs here !! You are the best woaaaa
우선 직원들이 너무너무x10000 친절하고 방도 깨끗했습니다. 어쩌다가 하루 더 추가로 호텔을 예약하게 되어서 현장에서 결제하고 조금 더 좋은 방으로 머물고 오게 되었습니다. 올 때마다 반겨주고 문도 열어주고 ㅎㅎ조식도 괜찮은 편이고, 체크아웃 땐 작은 선물도 받고 왔습니다. 웰컴 드링크도 소소하게 맛있었다는...
Dear Rachel K,
We truly appreciate the time you have taken to share your feedback about your recent stay with us on TripAdvisor community, your 5-star review fills our hearts with joy.
Now I am writing to express how deeply touched we are by your meaningful review and it is a delight to read every word of it. Our team works hard and does our best every single day to make sure that we provide you with personalized service and make our guests feel "AT HOME" that would make them want to return in the future and I am delighted that we were able to achieve this during your stay. We strive to maintain the highest standards not only in service, but also in ensuring our rooms and facilities and are well maintained at all times. We really do appreciate your wonderful review, and on behalf of the entire team here, I would like to thank you for your very kind words.
We are looking forward to being your chosen hotel again during your next trip to Hanoi.
Your faithfully,
Tom Vu / Mr.
Customer Service
