We loved this hotel! We booked it based on TA reviews and it exceeded our expectations. The staff was incredibly friendly and eager to please. We were able to check in at 9am (after an overnight train trip this was wonderful) and the rooms were large, clean, nicely decorated and comfortable. The beds were the best of our trip in Vietnam (others were very hard). The family room has a king bed and a double, more than enough room for our family of 4. The room was huge with lots of room for luggage and gear for 4 people. The laptop supplied in the room was a great touch as well. (Before we could check in the Travel Desk staff let us use their laptops in the lobby, printed documents for us, made dinner reservations, etc).
The nicest touches were that one of the front desk staff helped me to book movie tickets on line for the big cinema in Hanoi (Megastar) and as I did not have an account she used hers to book the tickets and then also lent me her national ID card in order to pick up the tickets at the cinema.
Then, my 9 year old daughter lost an earring (brand new for xmas) and the same front desk employee managed to find the missing earring in the sheets that had been stripped off the bed and returned it to us. (All this by cell phone while we were on our way to Halong Bay).
Breakfast was abundant, eggs cooked to order, coffee anyway you like, fresh fruit and juices, croissant.
We loved our stay and for $60 for a double and $120 for a family room with 4 pax, it was a great deal. Would definitely go back!
- Official Description (provided by the hotel):
- Best boutique hotel in the Old Quarter of Hanoi, with modern facilities served by a team of professional & dedicated team, providing you a comfortable & memorable stay. Staff can speak multiple language ... more less
- Reservation Options:
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- Also Known As:
- Elegance 3 Hotel Hanoi
- Elegance 3 Hanoi