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“Great service & location”

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Hanoi City Palace Hotel
Ranked #95 of 578 Hotels in Hanoi
Penang Island, Malaysia
Level Contributor
7 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
“Great service & location”
4 of 5 bubbles Reviewed May 9, 2014

I traveled with a group of ladies friends.
The location is in the middle of the city.
The hotel staff are very polite, helpful and overall the service is 5 star.
We had been served with welcome drinks & coffee, even our luggage were carried to the rooms.
The room is clean, laptop & wifi is provided for free,
Breakfast is basic but good.
It was International Woman Day during our stay & we were surprised to find a card and roses in our room. What more can we say..highly recommended!

  • Stayed March 2014, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank ellahairon
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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1,240 reviews from our community

Traveler rating
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    10
See reviews for
217
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68
Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (148)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Korean first
  • Portuguese first
  • Russian first
  • Spanish first
  • Turkish first
  • Vietnamese first
  • Any
English first
Sydney, Australia
2 reviews
5 of 5 bubbles Reviewed May 4, 2014

We love this hotel. It is like being welcomed by your Vietnamese family. Their customer service is second to none. They mightn't have the best plumbing you'll find but nothing is too much trouble, their travel agency service is tailor made to suit, and their breakfasts delicious. Can't recommend highly enough.

  • Stayed April 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Lirhodes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Toronto, Canada
Level Contributor
67 reviews
35 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
5 of 5 bubbles Reviewed April 28, 2014

My personal best hotel experience ever thanks to amazing reception staff and management. Hotel has an excellent location for sightseeing in an old Hanoi part of the city. Extremely close to upscale restaurants and shopping. Room amenities are 4 star with large washroom with Jacuzzi style bathtub, room includes laptop computer. What made all the difference however and stay extremely enjoyable for my wife and I was extremely attentive reception staff who assisted us with every request (booking tickets to art venues, tours, motorcycle rental, train tickets, etc.). Amazing service and I would recommend this hotel to everyone!

Room Tip: rooms on lower might have a better water pressure as on our last day we had minor issues on a fifth...
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  • Stayed April 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Marcel D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Edmonton, Canada
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed April 20, 2014

We were treated like royalty at the Hanoi City Palace Hotel. They provided comfortable rooms, excellent breakfast selections, tour information and even some language lessons. Cam on rat nhieu!

We thoroughly enjoyed meeting Pham, his wife, and the rest of the staff and we would return to this hotel gladly on another visit to Hanoi.

  • Stayed March 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Tish M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hamilton, New Zealand
Level Contributor
23 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
4 of 5 bubbles Reviewed April 20, 2014 via mobile

Great location, lovely boutique hotel & delightful staff. We learnt on arrival however that our family suite was no longer available. We'd been switched to a junior suite, on the assumption this would suit our booking of 2 adults, 2 kids & to accommodate another guest's request for a longer stay. The junior suite (1 king bed + 1 foldaway) is really nice & would be fine with 1 child, or maybe 2 little ones, but we felt it was too small for 2 adults & 2 tall pre-teens. The hotel staff quickly agreed, were profusely apologetic & moved us to the larger family suite (1 king + 1 double) the following morning. The larger room was perfect for our family.

Apart from that initial issue which was quickly sorted, everything about the hotel (rooms, location, etc) & its staff reflects their many positive reviews. They were always very keen to help us with whatever we wanted to see or do. We love trying local food & got fantastic tips from the reception staff as to great local mon-touristy places to eat.

Overall, the hotel manager & his staff did their utmost to ensure we enjoyed our stay & we'd be very happy to stay here again.

Stayed April 2014
Helpful?
Thank Jane M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Auckland Region, New Zealand
Level Contributor
32 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
3 of 5 bubbles Reviewed April 18, 2014

We were unfortunately given a far smaller room than what was booked. However, they did offer a free ride to the airport as compensation which we accepted, after some bad tax experiences here!

The shower's hot water ran out after just a few seconds each time, but the room was generally clean, quiet and the staff very friendly.

We tried to order room service around 7pm as we were worn out, but were told that the chef had gone home. However they did point out a fantastic restaurant which wasn't far to go and we loved it!

Stayed April 2014, traveled as a couple
Helpful?
2 Thank kiwitravellers2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PhongPham, Owner at Hanoi City Palace Hotel, responded to this review, August 3, 2014
Dear kiwitravellers2

Thank you for taking the time to share your experience with us, we have noted down on your comments and will at ways to improve.

“Wrong room” To overcome the weaknesses of OTA (such as room status is not up to date on weekend or on their holiday time) we have upgraded our booking system at our official site hanoicitypalacehotel.com for the most convenient, up to date and instant booking

“bad tax experiences” We would like to say sorry for the inconvenience with the taxi as we try to minimum the problem but at time it is still a kind of out of control
Overall we would also like to thank you for your feedback. It will be our pleasure to welcome you back to Hanoi City Palace Hotel.

Thank you and warm regards,
Phong Pham
Hotel Director
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Melbourne, Australia
Level Contributor
8 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
5 of 5 bubbles Reviewed April 17, 2014

We were recommended this hotel by good friends in Melbourne. When we arrived we stepped in from the busy old quarter street and were greeted by wonderful staff and served a welcome drink, much appreciated after a long trip. Our first impressions of the hotel was beautiful old world charm with marble floors, marble columns, ornate ceilings etc.Our room on the 2nd floor was modern, clean with a balcony overlooking the street which has double glazing so nice and quite at night, air conditioning, free internet, tea and coffee, a kingsize very comfortable bed and a bathroom like it came out of a French villa (beautiful). Breakfast is served in a charming room by very attentive staff (you must try the exquisite pancakes). Nothing was to difficult for the staff, arranging tours, advising where to eat etc. Then there is Mr Phong the hotel manager what ever you needed he is there to make it sure it came about. Arranging internal air flights, accommodation in Hoi An and Ho Chi Minh making sure we had good rooms. this was our best hotel on our Vietnam trip. We will be back soon.

Room Tip: A front room with a balcony looks on to the busy old quarter street . The windows are double glazed...
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  • Stayed April 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Alexander B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hanoi City Palace Hotel

Property: Hanoi City Palace Hotel
Address: 106 Hang Bong Street, Old Quarter | Hoan Kiem Dist, Hanoi 10000, Vietnam (Formerly Hanoi Elegance Sapphire Hotel)
Location: Vietnam > Hanoi
Amenities:
Bar / Lounge Beverage Selection Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Spa Suites Wheelchair access Airport Transportation
Hotel Style:
#15 Business Hotel in Hanoi
#20 Family Hotel in Hanoi
#29 Romantic Hotel in Hanoi
#34 Best Value Hotel in Hanoi
#37 Spa Hotel in Hanoi
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Hanoi City Palace Hotel 3.5*
Number of rooms: 18
Official Description (provided by the hotel):
Best boutique hotel in the Old Quarter of Hanoi, with modern facilities served by a team of professional & dedicated team, providing you a comfortable & memorable stay. Staff can speak multiple language ... more   less 
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Also Known As:
Elegance 3 Hotel Hanoi
Elegance 3 Hanoi

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