Hanoi City Palace is centrally located, between the Old Quarter and the French Quarter of this historical city. Come with a good pair of walking shoes, and you can discover most of the key sites on foot. The staff at the hotel are extremely charming, polite and ever so helpful. We arrived mid morning and were provided with a room to rest in until our room was ready later in the afternoon, which was immensely helpful considering we had flown from Bangkok at a very early time, and I was suffering from a bad headache! Once moved to our room, the staff had gone out of their way to decorate it for our honeymoon-like holiday, even providing a cake and balloons! It was very sweet and touching, and completely unexpected. Very classy! While we had some problems with the heating in our room and were unable to be moved to another room until morning (the hotel was full with an organized tour), the manager went out of his way to find a suitable solution for the night, including going out to buy a portable heater for us! The next morning we were moved to another room, and all staff were profusely apologetic for the trouble with the heating from the previous night. Broken heaters (or ACs) happen everywhere. Where this hotel distinguished itself was in how hard they worked at trying to find a solution, and once a solution found, how genuinely sorry they were for our trouble. This professionalism demonstrates true class and exceptional service. A very strong recommendation for this hotel, its manager, and all its staff, from the staff in breakfast dining room to those at the reception!
PS. We discovered a little gem of a café/restaurant about 2 blocks from there, called "Moments" (across the street from the hotel, two blocks to the right of the hotel).
- Official Description (provided by the hotel):
- Best boutique hotel in the Old Quarter of Hanoi, with modern facilities served by a team of professional & dedicated team, providing you a comfortable & memorable stay. Staff can speak multiple language ... more less
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- Also Known As:
- Elegance 3 Hotel Hanoi
- Elegance 3 Hanoi