We stayed our first few nights in Vietnam in this hotel and I have to say the customer service at this hotel was the best we have EVER experienced!!! They went above and beyond! We are a family of 4 traveling with our 2 children. They helped us book our tour to Sapa and even helped us rearrange our trip to Sapa when I became ill and had to delay. They had one of their porters personally escort us on to our overnight train and they even arranged to pick us up on our return and deliver us to another hotel (we were booked at another hotel as part of a tour group) free of charge!!! We stayed in the family suite and it was very spacious and very clean. The breakfast was yummy and the price of the room was fabulous. I would absolutely recommend this hotel.
- Official Description (provided by the hotel):
- Best boutique hotel in the Old Quarter of Hanoi, with modern facilities served by a team of professional & dedicated team, providing you a comfortable & memorable stay. Staff can speak multiple language ... more less
- Reservation Options:
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- Also Known As:
- Elegance 3 Hotel Hanoi
- Elegance 3 Hanoi