We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Awesome customer service!!!!”

Best prices for -
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 5 more sites!
Hanoi City Palace Hotel
Ranked #110 of 588 Hotels in Hanoi
Certificate of Excellence
Auberry, California
Level 3 Contributor
15 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
“Awesome customer service!!!!”
Reviewed August 10, 2013

We stayed our first few nights in Vietnam in this hotel and I have to say the customer service at this hotel was the best we have EVER experienced!!! They went above and beyond! We are a family of 4 traveling with our 2 children. They helped us book our tour to Sapa and even helped us rearrange our trip to Sapa when I became ill and had to delay. They had one of their porters personally escort us on to our overnight train and they even arranged to pick us up on our return and deliver us to another hotel (we were booked at another hotel as part of a tour group) free of charge!!! We stayed in the family suite and it was very spacious and very clean. The breakfast was yummy and the price of the room was fabulous. I would absolutely recommend this hotel.

Room Tip: The family room was very spacious with a nice balcony.
See more room tips
  • Stayed July 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank amyfurrer
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Write a Review

1,253 reviews from our community

Traveler rating
    943
    233
    46
    19
    12
See reviews for
220
568
126
70
Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (149)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Korean first
  • Portuguese first
  • Russian first
  • Spanish first
  • Turkish first
  • Vietnamese first
  • Any
English first
Cardiff, Wales, United Kingdom
Level 4 Contributor
29 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
Reviewed August 9, 2013

We could not recommend this hotel more! From the moment we arrived we were treated like royalty, given a juice to sit and relax while they checked us in, then a map showing all local attractions but also talking us through it. The room we had was really spacious, huge bed, good air con (not too cold that you need to turn off at night time), complimentary water and fruit but with a great selection in the mini bar. We also had clothes cleaned which they did in a matter of hours, worth doing if like us you only brought a small amount with you. We also used the travel desk to book a day trip to Halong Bay, took only minutes and the trip was fantastic! Would stay here again and would highly recommend to anyone wishing to stay in the Old Quarter.

Stayed August 2013, traveled as a couple
Helpful?
Thank Nicole B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Swansea, UK
Level 2 Contributor
6 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed August 1, 2013

We spent our final night in Vietnam in this hotel, and it was a great way to end our trip. We ended up with a family room which was fantastic. Although we spent the evening out in the nearby Old Quarter, we could have gladly spent it in the hotel, as our room had a nice balcony overlooking the street. Breakfast was brilliant - effectively a buffet but cooked to order which was ideal.

Staff were particularly helpful in arranging our taxi to the airport and allowing us to use shower facilities before we left for our late-evening flight. We would definitely recommend this hotel!

  • Stayed July 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank William D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
kuala lumpur
Level 5 Contributor
29 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed August 1, 2013

We stayed in the hotel for 2 days. The service was excellent. The kitchen go to extra mile to make sure that breakfast was packed ready early on the last day so that we were able to meet our flight. The room is clean and comfortable. If you need a view, be sure to ask for the room facing the main entrance as the room facing the back even though have windows, opened to a wall. The hotel is centrally located in the old quarter and within walking distant of hoan Kiam lake.
Food is not a problem as there are lots of eateries located near the hotel.

Room Tip: If you must have a view be sure to ask for room facing the main street.
See more room tips
  • Stayed July 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank simplydonald
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Singapore, Singapore
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed July 29, 2013

G0od experience staying for 3 nights at the hotel in Hanoi! Nice and clean decoration, very friendly and welcoming staff, and always helpful!
the location is good, with walkable diatance to the entire old quarter, hoan diem lake, army museum, flag tower etc! we practically walked to all our visited places~
decent and clean rooms too! like the decor of the toilets!
there are no carpets in the room i stayed in so it is a plus point for travellers who are particular about carpet trapping dusts and not being washed regularly.

  • Stayed July 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank L0v3Tr4v3lling
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Melbourn, United Kingdom
Level 3 Contributor
12 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed July 25, 2013

Friendly, cheap, clean, comfortable. The staff are so nice. just came from a super expensive hotel in another country and this place is far better. I would highly recommend this place. The bathroom fixtures are hilarious!

Stayed July 2013, traveled with family
Helpful?
1 Thank Captain T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hacienda Heights, California
Level 3 Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed July 16, 2013

We stayed in this hotel for a total of 7 days. They have excellent service, very friendly staff, clean rooms. They even provided us with free shuttle service to and from the airport. Complimentary breakfast was not bad compared with other hotels, order as you like from the menu.

They go out of their way to help us get around the city. They booked our Ha long Bay tour with no extra charge and even changed our dollars into local currency within a reasonable rate. The hotel is located at the Old Quarters which is fairly close to most of the tourist attractions. Taxi cab from the hotel is at an average of U.S $ 5.00 or less to most attractions. A lot of local eateries around the hotel as well. They even provide a laptop with wi-fi in our room.

  • Stayed July 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank levi1230
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotels you might also like...
Travelers also viewed these Hanoi hotels
0.5 mi away
Tu Linh Legend Hotel
Tu Linh Legend Hotel
#59 of 588 in Hanoi
1,011 reviews
0.1 mi away
Hanoi Lele & Frog Hotel
Hanoi Lele & Frog Hotel
#34 of 588 in Hanoi
419 reviews
0.6 mi away
Hanoi Holiday Diamond Hotel
Show Prices
Show Prices
Show Prices
0.2 mi away
Nova Hotel
Nova Hotel
#86 of 588 in Hanoi
528 reviews
0.5 mi away
Tu Linh Palace Hotel
Tu Linh Palace Hotel
#90 of 588 in Hanoi
735 reviews
0.1 mi away
Angel Palace Hotel
Angel Palace Hotel
#83 of 588 in Hanoi
530 reviews
Show Prices
Show Prices
Show Prices

Been to Hanoi City Palace Hotel? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Hanoi City Palace Hotel

Property: Hanoi City Palace Hotel
Address: 106 Hang Bong Street, Old Quarter | Hoan Kiem Dist, Hanoi 10000, Vietnam (Formerly Hanoi Elegance Sapphire Hotel)
Location: Vietnam > Hanoi
Amenities:
Bar / Lounge Beverage Selection Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Spa Suites Wheelchair access Airport Transportation
Hotel Style:
#15 Business Hotel in Hanoi
#20 Family Hotel in Hanoi
#29 Romantic Hotel in Hanoi
#43 Spa Hotel in Hanoi
Price Range (Based on Average Rates): $
Hotel Class:3 star — Hanoi City Palace Hotel 3*
Number of rooms: 18
Official Description (provided by the hotel):
Best boutique hotel in the Old Quarter of Hanoi, with modern facilities served by a team of professional & dedicated team, providing you a comfortable & memorable stay. Staff can speak multiple language ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Asiatravel.com Holdings, TripOnline SA, Cancelon, Cheap Tickets, HotelQuickly, Hotwire and getaroom.com so you can book your Hanoi City Palace Hotel reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Elegance 3 Hotel Hanoi
Elegance 3 Hanoi

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing