Our family of four stayed here for 4 nights in late July........my husband and I had stayed here in 2009 and were impressed with the service so had no hesitation booking with them again on our second trip to Vietnam (this time with our 2 kids aged 16 & 10).
The service was once again outstanding. The manager Mr Phong recognised us immediately from our previous stay and made us and our kids feel very welcome. My son wasn't feeling very well and they went to great efforts to make sure he was comfortable. All of the staff are fantastic; very friendly and they all went out of their way to make our experience with them a memorable one.
We stayed in the family room this time, which was large enough for the 4 of us and had the added bonus of a balcony. Once again, the rooms were spotless and very comfortable. We thoroughly enjoyed the breakfast each morning and the location of the hotel is great; we walked pretty much everywhere and with the map provided by the hotel, were easily able to find our way around.
I took advantage of the La Siesta Spa which is at the Hanoi Elegance Diamond Hotel and had the Oriental Magic package and believe me, it was magic. This package included a free taxi ride there and back which was much apperciated; the experience itself was wonderful - 2.5 hours of pure relaxation. I highly recommend it.
The kids loved the hotel and the staff were so great to them. Mr Phong also helped us box up some stuff we had bought (too much shopping!!) which we posted back to Australia (it arrived home before we did, so a good experience with the postal service in Vietnam!!)
Overall, I highly recommend a stay at the Hanoi Elegance Sapphire. It was certainly the best hotel we stayed at in Vietnam but it is the staff who helped make it a holiday to remember. Beautiful people and I hope that we have the opportunity to visit them again; sooner rather than later!
- Official Description (provided by the hotel):
- Best boutique hotel in the Old Quarter of Hanoi, with modern facilities served by a team of professional & dedicated team, providing you a comfortable & memorable stay. Staff can speak multiple language ... more less
- Reservation Options:
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- Also Known As:
- Elegance 3 Hotel Hanoi
- Elegance 3 Hanoi